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Customer Service Technician

Location:
Shelby, OH, 44875
Posted:
March 09, 2010

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Resume:

ANDREA GLASS

*** ********* ****** ******, **** **875

419-***-**** Cell: 419-***-**** E-Mail: abnl3r@r.postjobfree.com

OBJECTIVE:

To secure a challenging position using my exceptional precision, observation, organizational,

analytical/problem solving, & safety conscious strengths with growth opportunity

SUMMARY OF QUALIFICATIONS:

Outstanding written/verbal communication skills

Effective management, technical, & supervisory skills

Demonstrated commitment to excellent customer service

Strong communication skills interfacing across all levels of an organization

Detail-oriented with ability to work well independently & under strict deadlines

Solution-oriented professional with excellent analytical/problem-solving abilities

Highly motivated, results-oriented, team player with excellent interpersonal skills

Well organized, reliable, committed to professionalism, & multi-tasks effectively by priority

EXPERIENCE:

General Motors, Metal Fabricating Division Mansfield, Ohio /00 – /09

Die Maker Journeyperson

Constructed, repaired, & maintained stamping dies used in production of automotive parts

Jay Plastics, Inc. Mansfield, Ohio /98 – 00

Quality Technician

Performed dimensional layouts, capability studies, & gage repeatability studies

Assisted Engineering Department with troubleshooting & problem-solving

Wrote CMM programs, installed, & learned new measuring software

Compiled/wrote all aspects of PPAP package

Richland Products, Inc. Lexington, Ohio /95 – /98

Quality Technician

Maintained calibration program

Assisted in inspection of products

Traveled to customer locations to determine root cause analysis and proper disposition of

product

Performed dimensional layouts, capability studies, gage repeatability studies for engineering

& production approval

Hi-Stat Manufacturing Lexington, Ohio /88 – /95

Quality Technician

Hourly dimensional, functional product testing & computer data entry

Wrote production inspection procedure including visual aid boards

Assisted in decision making of product accept or reject status

Supervised & trained shift quality technicians

EDUCATION:

Shelby Senior High School, Shelby, Ohio

Diploma with Major: Business & Computer – Windows, Microsoft Word/Excel

ANDREA GLASS

100 Mansfield Avenue Shelby, Ohio 44875

419-***-**** Cell: 419-***-**** E-Mail: abnl3r@r.postjobfree.com

REFERENCES:

Deb Linton, Die Maker

1405 S. Lexington Springmill Rd.

Mansfield, Ohio 44903

419-***-**** Cell

Add Swoope, Die Maker

86 West Gate Dr.

Mansfield, Ohio 44906

419-***-**** Cell

Don Edwards, Shift Superintendent

2469 Valley Rd.

Mansfield, Ohio 44903

419-***-****



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