Customer Service Manager
Resume:
Gordon Rogers McLellan, Jr.
Fork, South Carolina 29543
843-***-**** or cell 843-***-****
******.********.**@*****.***
Professional Summary
I am a banking professional with over 20 years experience in various positions within the same financial
institution including areas of customer service, consumer lending, mortgage lending, commercial lending
and managing personnel. I am a dependable and ethical leader with integrity in my career and community.
I am an excellent, effective communicator and have developed a deep knowledge of the banking industry. I
remain process oriented and results driven.
Business Experience
First Citizens Bank-Marion, SC February 1993-July 2009
City Executive November 2005-July 2009; Loan Officer February 1993-November 2005
Promoted to the position of City Executive in 2005.
Primary duties were consumer, commercial and mortgage lending.
Responsible for all daily operations of the office and directed staff of 7.
Managed a $20 million loan portfolio, $17 million resulting from my direct loan portfolio .
Managed over $20 million in deposits.
Maintained delinquencies on loans to bank standards of .1 %.
Responsible for recruiting new business to include loans and deposits.
Conducted regular meetings with the staff to keep them informed and motivated.
First Citizens Bank-Rosewood Drive, Columbia, SC September 1991 -February 1993
Branch Manager
Directed the daily operations of the office.
Managed all employees, staff of 7.
Managed core deposits of over $24 million and core loans over $8 million.
Maintained bank’s standards of .1% in collecting delinquencies.
First Citizens Bank-Consumer Loan Department-Columbia, SC September 1989-September 1991
Assistant Manager
All duties involved in opening and closing the branch.
Managing the teller line and all branch personnel, staff of 6.
Customer service including opening and maintaining all types of banking accounts.
Lending functions including consumer, commercial, and mortgage lending.
Gordon Rogers McLellan, Jr.
Page 2
First Citizens Bank-Columbia, SC February 1989-September 1989
Management Training
Completed Management Training Program which includes everything from the proof department
to booking loans.
Education
BS Financial Management Clemson University, Clemson, SC 1988
South Carolina Banking School Graduate 1994
Community Involvement
Member of Marion Lions Club, (past president, vice president, secretary and treasure r)
Marion Chamber of Commerce Board Member
Fund raising committee member for Marion County Library Project
Attend Mullins Presbyterian Church
Member of Marion Historical Revitalization Association
Past member of Marion County United Fund
Past member of the Columbia Sertoma Club
Gordon Rogers McLellan, Jr.
1811 First Loop Road
Fork, South Carolina 29571
843-***-**** or cell 843-***-****
******.********.**@*****.***
References
Larry W. Atkinson, President, Atkinson Construction Company, Inc.
1300 E. Liberty St.
P.O. Box 1104
Marion, S.C. 29571
Reverend Jason E. Brewer, Mullins Presbyterian Church
809 Sandy Bluff Road
P.O. Box 671
Mullins, S.C. 29574
Edwin W. Stephens, Jr., Lt. Colonel SCARNG (Retired)
5212 Orchard Road
Mullins, S.C. 29574
Danny L. Causey, Owner, Causey’s Flooring Center
302 Jones Avenue Extension
Marion, S.C 29571
Jerry Mitchell, Owner, Mitchell’s Painting
115 Pee Dee Circle
Marion, S.C. 29571
James A. Kimbell, President and CEO, The Bank of Anderson
201 E. Greenville St.
Anderson, S.C. 29621
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