Sales Manager

Location:

Posted:

March 09, 2010

Michael Bliskell

858-***-**** *********@*****.***

SUMMARY

Talented strategic and tactical business professional with expertise in achieving operational business results, and managing

national account relationships, that drive revenue, define best practices and improve human capital performance. Outstanding

record of sound business judgment, effective time management, and consistent attainment of goals across multiple functions

and inter-company disciplines.

EXPERIENCE

STANLEY ACCESS TECHNOLOGIES 2005 – Present

POSITION: Regional Operations Manager (2007 – Present)

Responsible for managing installations and operations for the Mid-Atlantic Region of this $280 million leader and innovator in

the automatic door industry. Primary duties and accomplishments include:

• Provide leadership to a large union field staff of technicians; including position control, daily and forecasted

scheduling (based on sales volume), training and education, and coaching & counseling for improvement.

• Evaluated and restructured a variety of operations policies and procedures; including the ordering and

installation processes – which resulted in improved efficiencies, reduction in installation backlog and inventory

lag, and the elimination of third-party warehousing.

• Designed and implemented new/revised business processes and systems designed to increase productivity, drive

service technician effectiveness, and reduce incidences of late payments and collections activity.

• Assisted in the development of regional budgets and business goals & objectives (short- and long-term).

POSITION: Relationship Manager, National Accounts (2005 – 2007)

Responsible for building and maintaining effective business relationships and providing critical operational support to

assigned key national accounts (e.g., WalMart, CVS, Target). Primary duties and accomplishments included:

• Developed and managed client relationships by maintaining communication, identifying and understanding needs,

and providing effective and efficient solutions to fit the client’s business needs.

• Supported the sales and business development team by actively participating in sales calls and

developing/delivering client presentations.

• Audited and verified ongoing account compliance with policies, procedures and regulations (including SOX).

• Participated in the development and implementation of annual strategic plans (operations and sales) for the

branch.

• Drove operational improvement initiatives that facilitated the integration of inter-company systems and databases.

• Created and implemented process enhancement initiatives for the branch; resulting in significant cost savings,

reduction in delinquent payments, improved reporting accuracy and overall increase in productivity.

COMPUTER SKILLS

MS Office Suite (Word, Excel, PowerPoint, Access, Project). Proficiency utilizing a variety of operations, sales/sales

management, and financial systems and databases; including SAP and PeopleSoft.

EDUCATION

B.A., Communications

Pennsylvania State University

M.B.A.

Alliant International University