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Sales Manager

Location:
Chicago, IL, 60617
Posted:
March 09, 2010

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Resume:

Lori Stimac

Phone: 630-***-**** **** South Muskegon Avenue

Email: abnl08@r.postjobfree.com Chicago, Illinois 60617

Professional Summary

Eight years of increasing responsibilities in strategic sourcing/procurement. Organization builder with outstanding people skills and an

established multi-national record of accomplishment in cost savings and control and management. Exceptional change agent who has achieved

success in startup, growth and turnaround situations. Talent for forgoing strong relationships with key decision-makers, channel partners, and

suppliers. Demonstrated ability to select, train and retain self-motivated, customer-oriented employees.

Skills include: leadership, communication, interpersonal, presentation, contract negotiations, proposal writing, analytical, green belt, budget

and P&L management, Concur/Infor/SAP T&E expense software implementations, strategic sourcing, procurement, ERP, leasing, strategic

planning, turnaround strategy, end user software implementations, project management, business process outsourcing, supplier management,

customer service, training, policy administration, management, sales, sales management, operations, call center set up, technical, consulting,

product development, account management, public relations, philanthropy, lobbying, fundraising, government affairs, board member, and

others.

Experience

Strategic Sourcing Manager August 2008 – June 2009

Rockwell Automation Milwaukee, Wisconsin

$5.7 billion manufacturing company.

Responsible for developing and managing the global sourcing strategy for $127 million indirect spend in 55 countries for following

commodities: professional services, software, security services, vehicle fleet management, airline, travel management companies, T&E and P-

Card credit card programs, procurement program, hotel rate program, and car rental.

• Implemented global strategies and processes to improve the cost effectiveness for 393 sourcing agreements. Achieved $2.7 million in

cost savings during first six months of employment.

• Utilized Lean Six Sigma tools for reporting and eliminated root cause of non-refundable airline ticket spoilage resulting in $500K

annual savings.

• Surpassed American Express Travel average cost benchmark for airline and hotel spend when compared to similar size companies

and overall market spend in 2009.

Director, Global Procurement Travel Services October 2006 – April 2008

Infor Global Solutions Chicago, Illinois

$2.3 billion enterprise software company.

Led the procurement and program activities for $68 million T&E global spend program. Managed worldwide supplier contracts for SLA

compliance and quality services. Two direct reports and supervised six administrators.

• Developed and implemented worldwide travel policy, procedures, and best practices for 36 countries. Integrated 30 acquired

companies during a 13-month period into one consolidated global travel program.

• Surpassed turnaround and financial objective for 2007. Goal was to eliminate $3.9 million spend for North America and $2 million

spend for EMEA. Actual 2007 YTD savings for North America at $6.1 million. For EMEA, actual for five months at $1.1 million.

• Executed traveler customer satisfaction surveys on travel management companies (TMC) and car vendor. For North America,

achieved rating “satisfied or higher” at 98% on two surveys. For EMEA, the traveler customer rating “satisfied or higher” was 84.6%.

• Created the hotel program from a zero base. Negotiated 107 contracts in 2007 and 393 contracts for the 2008 program.

• Recognized by Carlson Wagonlit Travel (CWT) in March 2008 that Infor’s global travel program overall performance wass in-line to

most CWT global clients with comparable profiles. CWT diagnostic score is comprised of performance management, security,

consolidation, compliance, airline contracts, meetings and events, hotel program, and online booking tool. CWT global client

benchmark score is 2.4/5. Infor’s rating was 2.4/5 – an incredible achievement since Infor’s global travel program was established in

December 2006.

• Led Events Department to coordinate user conference of 8,000+ attendees for annual company education forum including the annual

President Club incentive event and Executive Board monthly meetings. Negotiated ten group meeting contracts on average per week.

Experience: Page Two

Independent Consultant July 2001 – October 2006

TAS Group, Inc. Chicago, Illinois

Start-up business solutions provider focused on designing and implementing business process outsourcing (BPO) solutions for Human

Resource (HR), Finance and Accounting (F&A), Customer Relationship Management (CRM), and Claims Processing to Global 1000

companies across multiple industries.

• Actively sought potential acquisition opportunities through interactions with private equity firms.

Director, Sales June 2000 – June 2001

APAC Customer Services/CustomerAssistance.com Deerfield, Illinois

$465 million telemarketing and direct marketing company.

Spearheaded top-line revenue growth for the company’s e-commerce business for APAC’s new subsidiary in customer care (call centers) CRM

business process outsourcing services. Led the National Sales Team consisting of 8 direct reports to close contracts worth $20 million in

annualized revenue from a zero revenue base. Total Contract Lifetime Value $97 million. Sample clients: Hotwire, Harrah’s, Allstate

Insurance, Covad, Sotheby's, eToys, Grainger, Harmon Auto Glass.

• Designed and sold best of breed eCRM software and services solution for Hotwire resulting in $7 million annualized revenue.

• Participated in the design process and implementation of Siebel’s SFA module, leading to greater organizational effectiveness in

APAC’s sales, finance, accounting, and operations departments including Executive Board monthly reviews.

Branch Manager, Professional Services November 1998 – June 2000

Compuware Corporation Rosemont, Illinois

$2 billion computer software and professional services company.

P&L responsibility: 13 direct reports and staff of 300 technical consultants. Annual booking and revenue stream of $29 million. Provided

operational and sales leadership in the Professional Services Organization (PSO) resulting in the effective improvement of revenue,

profitability, and customer satisfaction objectives. Sample clients: Bank One, Kraft Foods, ABN AMRO, Bank of Montreal & Harris Bank,

Banco de México, Motorola, Ameritech, Accenture, Blue Cross Blue Shield Association, CoreComm, Schawk, and Ford Motor Company.

• Managed all Chicago activities at Bank One for Compuware while serving as Branch Manager. Bank One was Compuware’s second

largest client worldwide with annual revenues of $68 million. Sold an additional $6.3 million in PSO projects. Monitored project

deliverables and ensured project completion for various projects.

• Directed the turnaround of the Chicago Branch. Increased annual sales revenue in fiscal 1999 by 41% and improved gross profit

margin from a negative 67% to a positive 11% margin. Realigned Branch personnel in Customer Operations (sales, recruiting, client

service, and program management), Marketing, and Product Development to meet new revenue goals due to M&A activity.

Project Manager September 1997 – September 1998

BSG Corporation Rosemont, Illinois

$100 million systems integrator company in E-Business, Data Warehouse, Customer Asset Management and Document Management.

Monitored project deliverables and milestones for Motorola’s semiconductor sector during the one-year build process of their Extranet.

• Sold and managed the $200 thousand global point-of-sale POS hardware vendor analysis project at McDonald’s.

• Managed existing vendor relationships (Clarify, Vantive, Remedy, SmartTechnologies, FileNet, Eastman Software) for the Chicago

Region resulting in $1.8 million in additional revenue.

Manager, Corporate Programs July 1986 - September 1997

SABRE and American Airlines Rosemont, Illinois

$21 billion transportation and leisure company.

Program Manager charged with market development activities into global F500 accounts for new online travel B2B software product suite.

Served as passionate client advocate for two significant SABRE global travel management partners to build SABRE client’s long-term

businesses to maximize client and SABRE return-on-investment. Responsible for overall performance for maintaining a strategic proactive

sales relationship including pre-sales presentations, technical responses to RFP’s, and general sales support.

• 1996 Employee of the Third Quarter for The SABRE Group - 8,500 employees.

• Other Position Held at American Airlines and SABRE:

Manager Sales Programs Development: For five years, managed the $75M annual operating budget for the Central Sales Airline

Division. Supported the Division Executive Team and District Sales Managers in Canada and 16 States in America. Planned and

managed multiple projects for sales and city ticket offices including the execution of client and travel agency override agreements,

annual budgeting, procurement buyer for telco/software/ hardware/ utilities/janitorial/building maintenance including RF(X) process

and contract implementation, AR/PO processing, national meetings, office moves, profitability forecasting and market segment

profitability reporting. Developed policies and procedures for Division procurement.

Sales Representative and Account Manager: Sold SABRE enterprise software/hardware products and services. Achieved 100% of

sales and contract renewal goals for four years.

Experience: Page Three

Professional, Civic, and Social Affiliations

Travel Industry Subject Matter Expert for USA Today

Keynote Speaker at Wisconsin Business Travel Association

Fundraiser – St. Theresa’s Orphanage in Zagreb, Croatia

Chicago Cares - Volunteer 2004-2007

Governance Board Member / Director – League of Women Voters of Chicago 2004 -2005

Steering Committee Chair / Strategic Planning – League of Women Voters of Chicago 2004 - 2005

Board Member - Internet Executives Club Chicago 2001

Board Member - Northwest Suburban Association of Commerce and Industry (NSACI) Govt. Affairs Committee 1996

Education and Courses

DePaul University Chicago - Executive Program and School for New Learning Adult Continuing Education

DePaul University Chicago - Web Commerce Program

Institute of Certified Travel Consultant (CTC) certification

Chicago Minority Business Development Council – Corporate Bridges / Sales Strategies

International Sales Training & Consulting - Great Britain

Implementing Reengineering: Strategies and Technology courses by Dr. Michael Hammer - Massachusetts Institute of Technology

Miller Heiman, Sandler Sales Institute, Acclivus, Selling to VITO

Sales Force Automation Tools: ACT, Goldmine, Siebel including CRM

Decker Method: Effective Communicating Session - Decker Communications Inc.

MS Project, MS Access, Visio, Cognos, B2eMarkets, MCSE 3.5, Perseus, IMS, Concur, XM Expense Management, SAP, others.

Lean Six Sigma Greenbelt



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