Johnny Lorick

**** ******** ***** ****. ****: 317-***-****

Indianapolis, IN 46236 abnkzl@r.postjobfree.com Cell: 317-***-****

SOFTWARE QUALITY ASSURANCE STRATEGY & MANAGEMENT

Defining and Managing SQA Strategy, Deliverables, Methodologies, and Processes through All Stages of Software

Development Life Cycle (SDLC) to Optimize Product Reliability and Ensure Customer Satisfaction

Requirements Gathering/Gap Analysis • Software Testing Infrastructure Design/Implementation • Test Process Design

Metrics & Analysis • End-to-End Testing • User Acceptance • Automated Testing Programs • Project Management

Resource Allocation Modeling • Test Scripting • User Interface Usability Assessment • Offshore QA/Test Management

Solution-driven, critical-thinking QA strategist with 13+ years of success aligning quality assurance initiatives with business objectives

to reduce software application development costs, increase product quality, decrease testing time, and exceed user expectations. Process

expert in reengineering QA and introducing best practices for requirements gathering, test script writing, and automated testing. Drive

product development success by inserting QA early in SDLC and increasing its value as business partner.

Reduced deployment of defects by more than 80% for world-leading video and security systems manufacturer.

Achieved zero critical defects in user acceptance testing and post-release for premium consumer goods company.

Slashed specification development lead time by 60%, dramatically accelerating project ROI for $1B national retailer.

Built formal QA functions where none existed; transformed ad hoc QA departments to structured, professional teams.

Applied Rational, Agile, Capability Maturity Model (CMM), and SCRUM methodologies to optimize processes.

Skilled project manager whose collaborative leadership style fosters high-retention, world-class teams. Corporate and consulting

experience spans high-tech/electronics, pharmaceutical, military, automotive, healthcare, insurance, consumer goods industries.

PROFESSIONAL EXPERIENCE

PELCO INDIANAPOLIS, USA, Indianapolis, Indiana 2007 – 2009

$570M revenue world leader in design, development, and manufacture of video and security systems.

M anager of Quality Assur ance

Recruited to introduce structure, strategy, and documentation to ensure consistency for historically ad hoc QA department that had

produced bug-ridden code. Managed QA department of 15 with $1.6M budget, collaborating cross-functionally with product

management, corporate trainers, customer service, as well as external clients to define system requirements and develop solutions.

Ensured design standards, requirement specifications, and exit/entrance criteria were met throughout engineering lifecycle.

Developed/executed initiatives that greatly increased product reliability, transformed perception of QA department from

necessary evil to valuable partner in development life cycle, and fostered cross-functional communication and partnership:

● Reduced defect deployment rate by more than 80% in 12 months by involving QA earlier in development life cycle and

creating software validation framework that reduced work effort while increasing test validity. Along with use of automation

scripts (white box & functional), yielded zero bug calls in first 90 days post-release (all were for user interface/usability).

● Saved ~$147,000 annually and increased staff retention nearly 98% by introducing employee development program to

address identified weaknesses in technical skills sets and restructuring team based on skill sets and interests.

● Decreased pre-test defects by 37% within 4 months through utilization of use cases to uncover fault data and predict

reliability, deviation from requirements, and expected behaviors for engineering efforts.

FINISH LINE CORPORATION, Indianapolis, Indiana 2005 – 2007

Premium athletic footwear retailer with over $1B in sales for 2007 and 698 stores across 47 states.

Q uality Assur ance Manager

Brought in to evaluate existing processes, with focus on restructuring requirements-gathering procedures. Reporting to IT

director, led team of 7 direct/indirectly reporting analysts. Key activities included leading test strategy meetings to define

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approaches for test script writing, system execution, and integration of over 22 applications, and liaising across business

communities to create pre-release User Acceptance Testing program crucial to software functionality adoption.

Established true QA function, dramatically improving metrics spanning specification development lead time, product stability,

critical defect rates, and customer confidence, while improving cross-functional collaboration:

● Drove ~$2.1M in revenue by decreasing specification turnaround time by 60% with complete overhaul of business

requirements writing and specification testing process -- returned original investment on projects in just 8 months.

● Improved stability rating for software requirement specifications by 35% through analysis process and application of

stability/velocity rating to software requirement specifications to ensure ability to meet project goals.

● Achieved zero critical defects during user acceptance and post-release by leading design and implementation of context-

driven testing approach emphasizing identification of critical defects early in testing process.

● Enhanced customer confidence 46% by including customers in discussions, ensuring thorough follow-up and use case

reviews, facilitating cooperation in definition of test procedures, and establishing user acceptance testing exit criteria and

change management procedures.

SOFTWARE QUALITY ASSURANCE CONSULTANT, Indianapolis, Indiana 2002 – 2005

LIBERTY MUTUAL

6th largest property and casualty insurance company in U.S., with $94.7B in consolidated assets as of December 31, 2007.

Senior Softwar e Engineer (2005)

Brought in on 6-month consulting engagement to consolidate their automation testing frameworks to single framework that

will grow and continuously improve with each diverse project.

● Reduced playback failure rate 25% by designing, modifying, and executing automated test suites with Rational Robot.

● Ensured software release stability with streamlined process for reporting software defects through Rational Clearquest.

ADMINISTAR FEDERAL

One of nation's largest Medicare contractors serving nearly 200,000 providers and suppliers and nearly 24.5 million people.

Senior Test Manager (2003 – 2005)

Called in to consult for organization that had never had formal QA procedures for their external telecom projects (call

centers) and as result suffered from high complaint rate.

● Created standard checklists/procedures, formal Readiness Reviews, and "command centers" to coordinate issue handling.

● Earned recognition as collaborative leader who substantially streamlined installation procedures and customer care.

COVANCE CENTRAL LABORATORY

One of world's largest drug development services companies serving pharmaceutical and biotechnology clientele.

Senior Softwar e Test Lead (2002 – 2003)

Brought in to address improperly set up test environment incapable of testing accuracy of clinical trial and drug data. Directed

all activities and operations related to project timelines, team effectiveness, quality, and project deliverables.

● Partnered with QA team to redesign testing infrastructure to match as closely as possible production environment.

● Leveraged Rational tools and methodologies for global data transfer system.

● Reduced automated script maintenance by 25% by automating test scripts using Rational Robot and Visual Basic.

● Implemented requirements traceability, enabling tie-in to automated scripts versus prior bug fix environment.

POWERWAY, INC., Indianapolis, Indiana 2000 – 2002

Leader in connecting major automotive Product Communities through standards, technology, education, collaboration, and process change.

Softwar e Quality Assur ance (SQA) Test Manager

Chartered to determine appropriate QA activities for testing process on effort to build web-based product for setting up projects

for development of parts, etc. for major auto makers Chrysler, Ford, and GM.

● Oversaw full SDLC through various test environments into successful production.

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● Set up common procedures throughout application for how to build part, and use checklists for data verifications.

● Evaluated testing procedures of offshore team, and smoke tested data delivered to ensure accuracy.

● Developed technical documentation for projects, and provided framework for managing/measuring testing process.

SOFTWARE QUALITY ASSURANCE CONSULTANT, Indianapolis, Indiana 1998 – 2000

THOMPSON CONSUMER ELECTRONICS

ISO-9002-registered electronic parts distributor and custom cable assembly manufacturer.

P r oject Technical Lead (1998 – 2000)

● Developed testing infrastructure and led QA team through successful validation procedure of Y2K testing life cycles.

● Trained/directed 5 software testers in requirements analysis and testing methodologies using Rational Robot.

ELI LILLY AND COMPANY

10th largest pharmaceutical company in world.

T est Lead / Systems Analyst (1998)

● Facilitated Clinical Research Group in preparing readiness evaluation process, resulting in analysis with detailed statistical

data on specific errors found during testing certifying clinical trial application.

● Evaluated automated testing tools, resulting in use of IBM Rational for automated testing in clinical trial projects.

BOEING INFORMATION SERVICES, Indianapolis, Indiana 1996 – 1998

Subsidiary of The Boeing Company which provided Federal government with information and systems integration services.

C omputer Business Systems Analyst / Test Coor dinator

● Led testing activities for military distribution system from requirements through deployment.

● Facilitated technical reviews of feasibility studies, system designs, and implementation plans.

● Formalized software test scenarios, test plan recommendations, and software test status measurements.

● Prepared final reporting of Software Integration Testing (SIT) results.

EDUCATION

Bachelor of Business Administration, MARIAN COLLEGE, Indianapolis, Indiana

Associate Degree - Information Technology Systems, IVY TECH STATE COLLEGE, Indianapolis, Indiana

PROFESSIONAL DEVELOPMENT

INTERNATIONAL INSTITUTE FOR SOFTWARE TESTING &

INTERNATIONAL INSTITUTE FOR SOFTWARE PROCESS, Golden Valley, Minnesota

Training in: Test Organization Management, Principles of Software Testing & Test Design,

Requirements Definition, Refinement, & Verification

TECHNICAL ENVIRONMENTS

PeopleSoft • Informix • Computer System Validation (CSV) experience • Good Laboratory Practices Standards (GLPS) • FDA

requirements and the CFR, including 21 CFR Part 11 • MS-SQL • Sybase • XML • HTML Visual Basic C++ • MQ-Series

• Rational TestSuite (Rational Test Robot, Rational Test Manager, and Rational RequisitePro) • Windows 95/98/2000/NT •

Oracle • JCL • DB2 • Cobol II • CICS • ROSCOE • QA-Hiperstation on a MVS/TSO Mainframe • PeopleSoft • Informix • EXE

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