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Project Manager Customer Service

Location:
Bucyrus, OH, 44820
Posted:
March 09, 2010

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Resume:

CORY S. ESTES

P O Box ***, Bucyrus, Ohio *****-**65

phone: 419-***-****

e-mail: r abnkye@r.postjobfree.com

PERSONAL GOALS & SKILLS:

I will be a valued member of your staff and an asset to your organization. I possess the following

skills, attributes, and/or values:

Honesty, personal integrity, & absolute confidentiality; the rock-solid cornerstones of my professional

ethic

Solid communicator; confident speaker; a strong and skilled writer

Strong mechanical and technical aptitude; technical and electronic concepts grasped quickly, very

experienced with computers and applications

Respect for authority and established procedures/directives

Seasoned manager and leader; the absolute best of training and extensive experience, a result of twenty

years service in the US Air Force

Conviction that superb customer service is crucial, for both internal or external customers

Skilled and comfortable teacher/instructor; equally at ease in front of a group of people or one-on-one

WORK EXPERIENCE:

PECO II, Incorporated, 1376 State Route 598, Galion, Ohio

Executive Assistant to the Chairman/President/CEO, Contract Administrator, September

2005 to February 2009

Executive Assistant: Coordinated the activities, calendar, presentations, correspondence, travel,

expenses, and associated activities of the Corporate President/CEO/Chairman of the Board

Coordinated the scheduling, planning, coordination, communications, travel, expenses, meetings;

recorded and wrote minutes, and other activities of the Corporate Board of Directors IAW SEC

Directives

Coordinated and supported activities, scheduling, planning, meeting logistics, and communications of

other Corporate Executives

Provided and maintained absolute professional, personal, and corporate privacy and discretion for

sensitive discussions, activities, and decisions of the President, Directors, and Executives

Contract Administrator; Reviewed, evaluated, and wrote contracts, monitored and administrated

Corporate Contracting activities

Received visitors, phone calls, and correspondence for Corporate Administration; problem-solver,

question-answerer, fact-finder, and go-to individual

Served as Corporate Visitor Coordinator; scheduled, coordinated, and monitored arrangements that

facilitated efficient, timely, and appropriate attention to Corporate Visitors

Sprint PCS, 1996 West 4th Street, Mansfield, Ohio

Senior Customer Service Representative, June 2003 to September 2004

Senior Communications Consultant; member of the store management team, supervised assigned co-

workers, functioned as Manager On Duty as required

Provided exemplary Customer Service using all available corporate tools/incentives and personal skills

Followed corporate store opening and closing procedures including required reports and daily deposit

Exact Software NA (formerly Macola), 333 E. Center Street, Marion, Ohio

Distribution/Manufacturing Software Support Technician, December 2000 to June 2002

Responded to customer support calls within time standards, researched database for problem solutions

Maintained records of support transactions; vast amounts of typing with concrete terms, descriptions of

problem, solutions, customer comments, and personal observations

Tested company software for program flaws; accurately reported results

Maintained current data on personal workstation and improved proficiency on company software

products

HPM Corporation, 820 Marion Road, Mount Gilead, Ohio

Project & Sales Engineer/Inside Sales Administrator, February 1998 to December 2000

Project Manager; central point of coordination between customers, sales staff, corporate executives,

engineering, manufacturing, and services; coordinated equipment projects from quote through delivery

Directed the preparation of purchase quotations/confirmations, related work orders, documentation, and

machine history files; in accordance with corporate ISO 9001 directives and guidelines

Maintained quotation masters and files; monitoring specifications, configurations, and prices for

accuracy

C. S. Estes 1 September 2009, Pg 1

United States Air Force

Program/Project Manager & Administrative/Office Manager, October 1977 to October 1997

Administrative Manager to the Unit Commander, a member of the Wing Commander’s Senior Staff

Office Manager; directed background activities, security, maintenance, and scheduling in multiple

facilities

Established and enforced unit administrative and support standards within published directives

Established inspection criteria, monitored compliance, directed corrections, and documented results

Supervised, trained, scheduled, and rated assigned military personnel & civilian employees

Advised subordinates on administrative requirements, coordinated and supervised unit support

activities

Planned, prepared, allocated, and monitored the utilization of organizational annual budget

Directed accounting activities and personnel; established and enforced accounting standards and

supervised daily bookkeeping actions, including cash accounts

Served as a volunteer safety instructor; trained and certified by the Motorcycle Safety Foundation;

taught numerous classes between 1992 & 1997

GENERAL SKILLS:

Extremely proficient in most modern office software:

Windows 95/98/ME/2000/2000 Pro/NT/XP & MS Office (all), Word, Power Point, Excel, Outlook, Visio,

Project, Exchange, Lotus Notes, Adobe Acrobat

MS SQL – SQL Server & Enterprise Manager; Pervasive SQL & Btrieve, ERS, Exact E-Synergy

Macola Progression V7.X at the Supervisor level; certified in Distribution, Manufacturing, & MPC

Highly experienced and skilled in all receptionist activities and office/administrative functions

Notary Public – State of Ohio

EDUCATIONAL ACCOMPLISHMENTS:

Associate of Applied Science, Paralegal Studies

University of Alaska Fairbanks, Fairbanks, Alaska

Associate of Applied Science, Business Administration

Community College of the Air Force, Gunter AFB, Alabama

Associate of Arts, Broadcasting

Williamsport Area Community College, Williamsport, Pennsylvania

Have accumulated a total of 200+ undergraduate college credits

Project Management, Basic & Advanced

CareerTrack Seminars

Equity Edge, Basic, Advanced, & Reporting

E-Trade Financial, Inc.

Contract Administration

NIGP (National Institute of Government Purchasing, Inc.)

USAF Non-Commissioned Officers Academy

Pacific Air Forces NCO Academy, Elmendorf AFB, Alaska

USAF Non-Commissioned Officers Leadership School

USAF Europe NCOLS, Lindsey AS, Wiesbaden, Germany

USAF Job Specialist and Technician Courses

Keesler AFB, Mississippi

REFERENCES:

References will be presented upon request

Work and personal reference list

Reference Letters

DD Form 214, Certificate of Release of Discharge from Active Duty

Education transcripts

C. S. Estes 1 September 2009, Pg 2



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