Manager Human Resources

JANA SEREZLIS

**** ****** ***** *******, ********** 94520

925-***-**** (Home) 925-***-**** (Cell) abnky4@r.postjobfree.com

PROFILE

Executive management team member and business partner with broad range experience in Human Resource

Management, including employee relations, benefits (401k, pension, medical, dental, and FSA) payroll

administration, policies and procedures, recruiting, performance process, training/development,

counseling/coaching, career assistance, mergers and acquisitions, and workers’ compensation. Demonstrated

skills in the areas of leadership, mediation, negotiation, conflict resolution, and investigations.

PROFESSIONAL EXPERIENCE

GOODWILL INDUSTRIES OF SAN FRANCISCO, SAN MATEO AND MARIN COUNTIES

2008-2009 Temporary position with TSS Personnel Agency, Inc., San Francisco, CA

Employee Relations

Provided managers and employees counseling and coaching as well as handled conflict resolution and

investigations. Prepared, reviewed and revised performance management documentation as appropriate,

ensuring compliance with state and federal employment laws.

PACIFIC NATIONAL BANK (formerly California Savings Bank), San Francisco, CA 2000 - 2007

Privately held financial institution with $1.3 billion in assets and 22 locations

VP/Human Resources Manager

Directed all personnel functions including, but not limited to, executive support, training, payroll,

benefits, and employee relations’ issues with a staff of 9.

Participated in the due diligence process during the merger and acquisition of California Savings Bank

by FBOP Corporation. Coordinated and prepared reports as well as implemented and executed all new

HR policies, procedures, and programs. (Personally responded to all questions regarding entire

spectrum of HR functions.)

Reduced HR staff after acquisition to 3 while managing a high volume of turnover. In 2005, there were

109 FTE terminations and 80 new hires, and in 2006, 59 terminations and 88 new hires.

Prepared and administered Requests for Proposals for Benefits Administrators, Payroll, and HRIS

systems as well as Salary and Total Compensation. Analyzed results and made recommendations.

Increased employee participation in the 401(k) 36% by scheduling educational meetings, providing

communication materials, and one-on-one assistance.

Created material and trained 40 management and supervisory staff on harassment prevention awareness

and responsibilities which reduced corporate liability and potential legal exposure.

Established career paths and evaluated, created, and redefined positions to retain and promote key staff.

Revised Employee Handbook, Injury and Illness Prevention Manual, and Code of Conduct.

Expanded employee benefits by offering Flexible Spending Accounts for Health, Dependant Care, and

Transportation.

Implemented new Payroll and HRIS systems.

Appointed EEO Officer for the company by the Board of Directors.

BANK OF AMERICA, San Francisco Bay Area, CA 1976 - 2000

AVP/Retiree Network and Administration Manager/Program Manager 1997 - 2000

Oversaw activities, programs, and communications for 47,000 Bank of America retirees. Assisted volunteers

who managed the Retiree Networks. Advocacy role/liaison for retiree benefits, issues, and concerns. Researched,

escalated, and responded to benefits issues (insurance, banking products, pensions). Directed the administration

and management of the overall budget, project management, and contractual responsibility for company-wide

events and conference. Developed, coordinated, and reviewed all retiree communications.

JANA SEREZLIS Page 2

BANK OF AMERICA continued

AVP/Systems Unit Manager - Communications Service Center 1990 - 1997

Directed quality assurance, relationship management, business partner surveys, management reporting. Assured

responsive and coordinated efforts to achieve successful problem determination/resolution. Ensured a high call

capture rate and average speed of answers, accurate trouble documentation and escalation.

AVP/Section Manager - WBG Operations 1988 – 1990

Managed EMEA/ASIA Account Administration, corbank billing, commitment control, and secretarial support

staff. Directed money transfer, trade finance, and due to accounting activities to international corbanks.

Administered corporate/corbank credit relationships, monitored risk control, analyzed workflows, developed

procedures, and coordinated human resource activities.

Senior Systems Analyst for the Global Banking System 1987 - 1988

Analyzed operational workflows within International Deposit Services to assist development. Developed

operational procedures and designed training curriculum. Produced course materials and taught training classes.

International Deposit Services Correspondent Drawing Manager 1986 - 1987

Managed staff of 25 FTE. Directed domestic deposits (by overseas banks), customer inquiry, and foreign draft

authentication/payment processing activities.

Corporate Community Development Educational Relations Officer 1984 - 1986

Represented BankAmerica Corporation in business and educational relationships. Planned, coordinated, and

managed all phases of corporate activities, including volunteer and community outreach programs. Gave

community program presentations to branch officers.

Domestic Money Transfer Compensation Manager 1981 - 1984

Handled all compensation activities for corporate account administration, domestic branches, and other United

States banks.

Branch Operations 1976 - 1981

Held various positions including teller, vault teller, reconcilement clerk, utility officer, assistant operations

officer, and branch operations officer.

EDUCATION

Advanced Human Resources Certificate, Cal State Hayward, Hayward, California

Human Resources Certificate, Cal State Hayward, Hayward, California

B.A., Business Management, St. Mary’s College, Moraga, California

Certificate in Supervision, American Institute of Banking, San Francisco, California

PROFESSIONAL AFFILIATIONS

Member - Society for Human Resource Management

Chairperson / Vice Chair- California Banker’s Association Bay Area HR Roundtable

Vice President and Board Member - Diablo Valley Aids Center

Management Advisor, Chairperson and President - BankAmerica Club

Board Member and Volunteer - Junior Achievement of the Bay Area Inc.

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