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Customer Service Training

Location:
Phenix City, AL, 36867
Posted:
March 09, 2010

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Resume:

Scott A. Gilmore

**** ****** *****

Phenix City, AL. 36867

Cellular Phone 706-***-**** email: abnkw0@r.postjobfree.com

Objective:

To obtain a position with a forward thinking and moving organization that is willing and

capable of utilizing my technical and leadership capabilities in the pursuit of their corporate

objectives. I aspire towards perfection as a daily benchmark.

Employment History:

AT&T Mobility / June 1999 – Present

Job Title: SR. Field / RF Technical Support Engineer

• SR. Field / RF Technical Support Engineer responsible for the maintenance, repair

and installation duties of Ericsson RBS 884–1900 Macro PCS Equipment, Ericsson

RBS UMTS Equipment with WCDMA HSDPA Technology and Nokia Ultrasite

GSM Equipment with Edge Data Technology

• Interface with customers and vendors in trouble ticket resolution and fault

management.

• Project, Civil and Vendor Management duties during our market builds of TDMA,

GSM and UMTS 2.5G and 3G Technologies of approximately 350 cell sites from the

ground up.

• Installation of DC power to Ericsson and Lorain power plants and rectifier bays.

• Cross Trained in the MTSO on Ericsson AXE and Nokia BSC’s. Proficient using

both platforms.

• Maintain, Install and troubleshoot Lynx Microwave Equipment 2.4 GHz to 5.8 GHz

along with Adtran, Ericsson and ADC Dacs Equipment.

• Test and Turn-UP DS1 through DS3 circuits. Tested T1’s down to the fractional

level using T-Berd and Sunset testers..

• Computer literate and am proficient in Microsoft Windows based programs, TCP/IP

as well as UNIX Operating Systems.

• Supervised, delegated, and assisted in duties of a 4-person Cell Technician team.

• Personally trained all junior technicians in all facets of installation, maintenance,

troubleshooting and repair of Ericsson and Nokia Cellular Equipment. This included

channel adds, writing scripts and Data Translations to install software to the RBS

equipment on a daily basis.

• Volunteered and deployed for Hurricanes Ivan and Katrina during “Red-Zone”

period of first-responders. Performed emergency maintenance to restore baseline

communications to Hurricane ravaged areas in the Southeast USA.

• OSHA Disaster site certified.

• Performed and maintained a 24/7 on call rotation.

Price Communications d.b.a as Cellular One – June 1996 to June 1999

Job Title: Lead Cell Site Technician

• Installed, maintained and troubleshot RSA in the Cellular One Alabama and Georgia

network comprised of Northern Telecom NT800-DR equipment

• Cross Trained in MTSO using the Nortel DMS 250 Supernode.

• Recognized and relied upon as Customer Service liaison between Marketing and the

Technical Operations Department for resolution of Customer Service issues.

• Responsibilities included talk-in talk-outs, drive testing, interference issues and

network optimization.

• Maintained and repaired Harris-Farinon Microwave radio systems.

• Installed generators to cell sites using my electrical and electronics background.

Alagasco, Phenix City, AL – March 1993 to June 1996

Job Title: Service Technician

• Provide high quality customer service while making service calls

• Responsible for the installation, repair and servicing of gas and electronic appliances

using my electronic troubleshooting skills.

• Installing and upgrading Natural Gas Meters, as well as reading and measuring

meters.

• Worked without supervision planning and executing tasks.

• Area safety in search and restoration of Natural Gas leaks.

Alexander Electric Company, Columbus, GA. February 1987 – March 1993

Job Title: Commercial Electrician

• Responsible for the installation of wiring in remodeled and newly constructed

buildings to include switch gear, electrical service and all types of electrical and

service equipment.

• Installation of fire alarm systems and control panel monitors.

• Experienced in all phases of electrical work and voltages to include 120/240;

208/277 and 480 volts as well as DC voltage to include battery racks, rectifiers and

DC power plants.

• Install and troubleshoot circuit boards, controllers, electric motors and virtually all

phases of electrical work on a daily basis.

• Operate heavy equipment to include boom and bucket trucks, cranes, track hoes,

and back hoes

Education:

• Telecommunications Techniques Corporation - T-Bird 107A, 209A, 224 and 310

training.

• Nokia Training Center - BSSOM - Base Station Subsystem O & M.

• Nokia Training Center - BSSULT - Base Station Switching O & M.

• Nokia Training Center – BTSEDGE - Base Station Edge Data Maintenance.

• Nokia Training Center –ULTOPS - Ultrasite Operations and Maintenance Course

• Ericsson Training Center - Ericsson CMS 8800 System Survey

• Ericsson Training Center - RBS 884-1900 Macro Operations and Maintenance.

• Ericsson Training Center - CMS 8800 RBS 884 Installation Testing.

• Ericsson Training Center - CMS 8800 RBS 884 Data Translations.

• Ericsson Training Center - TDMA/ IS136 SNP Technical Overview.

• Ericsson Training Center - TDMA/ IS136 RNP Technical Overview.

• Ericsson Training Center - WCDMA UMTS Fundamentals.

• Ericsson Training Center - WCDMA RBS 3000 Site Maintenance.

• Ericsson Training Center -WCDMA SIP Protocol.

• Ericsson Training Center - WCDMA Mastering UMTS Core Networks

• Northern Telecom Training Center - Cell Site Operation and Maintenance Courses 922

and 964

• True Position E911 Phase II

• Andrew E911 Phase II

• Andrew Feed Line Installation and Maintenance

• Experienced with many varied test equipment units and procedures. Fluent with

Linux, UNIX, Vendor Specific and Windows Based Applications and Operating

Systems.

• Red Cross CPR certified.

References, awards, evaluations and/or pertinent documents provided upon request.



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