Customer Service Manager
Resume:
Cquera L. Collie
****************@*****.***
Carlson Wagonlit Travel
West Point, NY 10996
Senior Travel Consultant November 2002-September 2009
Assisting passengers of all branches of the government with official travel arrangements
with air, car, hotel and rail reservations, receive telephone calls, greets clients and visitors
with travel arrangements, directs to supervisor and district manager, or other members of
the organization only those contacts needing their attention with administrative duties,
processing end of the month invoices in a timely orders to distribute to the Department of
Transportation of West Point and Tobyhanna Army Depot servicing all departments with
air car hotel and rail reservations, calculating full and partial refunds for government
processing, maintaining travel orders for officers, coaches and generals of the United
states Army, utilizing a variety of software such as Word, Sabre, MS Word, Microsoft,
Web outlook and Excel to assist in customer service duties, utilizing word processing to
prepare invoices and itineraries for travel, issuing tickets for a variety of individual
groups from the range of 10-150 going to various destinations as the 1610 ers read,
faxing correspondence paperwork for appropriate department signatures for airline and
group regulation policies, receiving clients for last minute PCS/TCS passenger travel
arrangements. Between civilian employees, time keepers, and the Consolidated Civilian
Payroll Office. At the full performance level, you will serve as a Staff Accountant in the
Financial Operations Division, providing managerial accounting support to both the
Superintendent and the Garrison Commander
Delta Airlines
LaGuardia Airport
Flushing, NY 11432
Ticket/Gate Agent May 2001-August 2002
Orlando Alvarado
Provides passenger assistance at the ticket counter and gate areas by using tickets, assists
passengers with check in procedures, including tagging baggage and issuing boarding
passes, sells tickets and processes ticket changes, creates books and modifies
reservations. Ensuring FAA, DL and airport regulations are followed. Enforces
safety/security measures and protect sensitive zones. Facilitates the passenger boarding
process. As directed implements standard procedures during overbooking, irregular
flights and denied boarding situations. Solicits volunteers to free up seats, re-
accommodates passengers by booking alternative flights and provides travel vouchers.
Logs in tickets and completes sales reports. Dispatched to ramp agents for accurate
passenger counts and generate flight manifests for home office processing. Changing
passengers seat assignments and making boarding announcements to keep passengers
current of flight procedures.
Stewart International Airport
1025 First Street
New Windsor, NY 12553
Passenger Service Representative August 1999-March 2001
Art Wando
Providing passengers assistance at the ticket counter and gate area by issuing tickets,
checking baggage and assigning seats. Assists passengers with check in procedures
including tagging baggage and issuing boarding passes. Sells tickets, processes ticket
changes, creates books and modifies reservations. Ensures FAA, DL and airport
regulations are followed. Enforces safety/security measures and protect sensitive zones.
Facilitates the passenger boarding process. As directed, implements standard procedures
during overbooked, irregular flights and denied boarding situation. Dispatched to flight
crew and ramp agents on accurate passenger counts, loading and unloading luggage, mail
and freight, printing up passenger manifests and data entry codes for an on time
departure, making general boarding announcements, processing and reissuing passenger
tickets, ensuring passenger safety on and off aircrafts, towing, deicing and cleaning
aircrafts at flight crews requests.
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