**** *. ***. **. *** Phone 419-***-****

Tiffin, OH 4488 E-mail: abnksv@r.postjobfree.com

Marcell Marie Bishop

Objective To serve as an effective and reliable assistant for several directors

as well as the CEO and/or CFO.

Work Experience March 2009 – Present Mercy Hospital Tiffin, OH

• Responsible for the credentialing of all Physicians,

Physician Assistants, Allied Health Professionals, etc.

• Investigate and maintain all physician files with current and

accurate information

• Prepare packets for all physician meetings. Take minutes

for all physician meetings. Schedule appointments, audit

insurance and CEU’s, etc.

April 2005 – Present Mercy Hospital Tiffin, OH

Administrative Assistant/Quality Analyst

• Utilize the intranet portal to train all new employees on

locating policies and use of the incident reporting system

• Collect clinical data for quality spreadsheet

• Investigate and resolve patient complaints

• Audit patient medical record for discrepancies

• Administrator of house wide policies, maintains the portal

with policies in a timely manner

• Manages Lifeline Program. Takes referrals from nursing

homes, physician offices, and Case Managers. Explains all

aspects of program to perspective subscribers.

• Coordinates meetings and agendas. Responsible for

transcribing minutes. Assembles materials for meeting.

• Departmental payroll

• Travel arrangements for Director of Quality Management

September 1996 – April 2005 Mercy Hospital Tiffin, OH

Secretary, Patient Care Management Department

• Maintain all aspects of the Lifeline Program. Including

installation, deactivation, billing, and trouble-shooting.

Explained Lifeline Program to patients and families

interested in the program

• Billed Lifeline subscribers. Kept accurate records of all

subscribers

• Coordinate transportation throughout the day. Scheduling

patients for rehabilitation, doctor appointments, outpatient

surgical appointments, and lab/x-ray appointments

• Billed nursing homes and clients for Mercy Express Van

• Assists in all filing, office management, and secretarial

functions

• Pre-certified all surgical patients with Medical Mutual of

Ohio insurance

February 1987 – September 1996 Mercy Hospital Tiffin, OH

Unit Secretary

• Responsible for processing physician orders

• Scheduled patient tests, lab/x-ray orders, and transportation

to other facilities

• Ordered all necessary office and floor supplies

September 1980 – February 1987 Mercy Hospital Tiffin, OH

Nurse’s Aide

• Responsible for the care of all inpatients. Including

personal hygiene, changed linens, fed patients unable to

feed themselves, and cleaned patient rooms. Monitored

vital signs

Education August 2006 – May 2009 Terra Community College Fremont,

OH

Associates Degree in Business Management

• Graduated May 2009 with an Associate’s Degree in

Business Management

Computer Skills Proficient in Microsoft Word, Excel, Power Point, Lifeware,

MIDAS, MMO Pre-certification, AEP (payroll) software and

Quantros. Also have some knowledge and training on ACCESS

and VISIO.

Awards Received In 2006, received the Lifeline Academy Award for a 12% growth

in the Lifeline Program

In 2005, received the Lifeline Academy Award and Recognition

Certificate for a 27% growth in the Lifeline Program

Extracurricular Secretary for the Columbian Band Boosters

Activities Past President of the Clinton School PTO

References Upon request

Contact this candidate