JOCQUELINE M. PROTHO Page * of *

***-*** ****** **** 919-***-**** Day 919-***-**** Evening

Raleigh, NC 27610 abnkrh@r.postjobfree.com

HUMAN RESOURCES / CUSTOMER SERVICE / ADMINISTRATIVE SUPPORT

Recruiting Program Assistant CSR HR Generalist

PROFESSIONAL PROFILE

Recruiting Strategies-Event Planning-Performance Management- Training and Development-Employee

Recognition-Alternate Dispute Resolution-Team Building-Equal Employment Opportunity-Climate

Assessments-Diversity Management-Customer Support-Administrative Support

Mid-level skill, experience and training as a human resources generalist and recruiter. Results-oriented team

leader and supervisor, with strong problem solving abilities. Outstanding communication and customer

service skills, with proven ability to collaborate with divers e groups. Reliable and resourceful team player as

well as independently driven.

Education: Business Administration/HR Management, WTCC, Raleigh, NC (student 2009)

BA, Communications, Saint Augustine’s College, Raleigh, NC

Minor, Biblical Studies, Saint Augustine’s College, Raleigh, NC

Magna Cum Laude, 3.5/4.0

PROFESSIONAL EXPERIENCE

AARP 11/2007 to 03/2009

Program Assistant

Program Assistant to State Director and Associate State Directors of Agency. Provided program

support generating meeting notes and documenting program activities for the State Director and

other Associate State Directors. Organized event logistics, developed event publicity and collateral

materials. Provided technical assistance for trainings, forums and program related conferences.

Communicated with local agencies in collaboration with forums, conferences and events.

Negotiated contracts with current and new vendors reducing costs associated with the foundation.

Maintained selected programs and general state office budget. Submitted volunteer expense

statements, invoices and check requests. Implemented new volunteer recruiting, appointment and

tracking process. Collaborated with team to enhance invoice processing for on-time payments within

the company.

Greene Resources (AICPA) 09/2007 to 10/2007

HR Generalist

HR Generalist for AICPA managed all new hire processes for the Agency. Supported and enabled

the Talent Management team to effectively and efficiently deliver on Team AICPA staffing needs.

Analyzed, communicated, managed and proposed recommendations to utilize new outside

recruitment firms. Input new hire information into the database system Oracle.

JOCQUELINE M. PROTHO Page 2 of 3

Posted internal / external requisitions to AICPA job site and 3 rd party position related sites.

Processed employee referral and transfer within database. Worked directly with hiring managers to

fill open requisitions by new hire candidates to include making travel arrangements and scheduling

on-site interviews. Created and distributed new hire offer packages.

Manpower Professional (CISCO SYSTEMS) 04/2006 to 06/2007

Recruiting Coordinator

Served as the Recruiting Coordinator for various departments. Developed a tracking system for

updating hiring managers and recruiters with applicant status. Supported recruiting team(s) by

sending out applications and processing background checks on candidates nationwide. Prepared and

managed schedules for phone screens and onsite interviews. Scheduled travel arrangements for

potential candidates. Created offer and regret letters. Performed requisition audits to insure

requisitions met OFCCP (Office of Federal Contract Compliance Programs) standards. Trained new

coordinators on processes and best practices to perform job duties.

American Airlines 04/2005 to 04/2006

Reservation Sales Agent

Served as RSA with AA in domestic and international departments. Booked and ticketed passenger travel.

Quoted fares. Processed passenger refunds, ticket reissue, and revalidation. Answered questions in regards

to international and domestic travel documentation, security alerts, health precautions, baggage

allowance.

Siemens Medical Solutions-Uptime Service Center 07/2002 to 12/2004

Accessories and Supplies CSR/ Order Entry/ Direct Sales

Serving as one of two CSR’s in Accessories & Supplies I was able to act as Team Leader and develop best

practices and processes for order implementation. Trained other CSR on or der process. Developed training

manual for department as well as trained team in Corporate office on order processing. Placed and

completed customer medical device products and engineer orders for medical facilities. Processed

return authorizations for defective equipment, provided account, billing, and pricing information to

internal and external customers. Created purchase orders, invoices and contacted vendors to

complete orders efficiently. Cross-trained in three departments to provided excellent customer

service support. (Accessories & Supplies, Direct Sales, Order Entry)

Manpower Professional (IBM) 12/1999 to 06/2001

Sourcing Recruiter

As the only Sourcing Recruiter, prescreened candidates who applied for positions with IBM on-line

through company website. Matched potential candidates with managers in the University

department. Posted job requisitions to a number of job boards. Researched and negotiated contracts

between IBM and 3rd party vendors. Negotiated contract with major 3 rd party vendor reducing the

costs to IBM by 25%. Initiated all background checks, drug testing, relocation packages and payroll

of each candidate under my team. Sent offer/decline letters to candidates.

JOCQUELINE M. PROTHO Page 3 of 3

Walt Disney World 08/1997 to 05/1998

Campus Recruiter/Ambassador

As the Campus Ambassador, marketed, advertised and coordinated Walt Disney World Recruitment

Job Fair for Walt Disney World’s College Program at St. Augustine’s College. Met with several

professors to schedule time slots for presentations. Ran campaign to raise awareness of WDW’s

program by offering free gifts and incentives. Scheduled interview sessions with the students and

faculty of St. Augustine’s College for the Walt Disney World Recruiter. Participated on the

interviewing panel, provided input in making the final decision of the candidates selected to

participate in t he program. Responsible for selecting 10 students to attend fall internship at Walt

Disney World.

JOB RELATED TRAINING:

Over 20 hours personal training beyond bachelor’s degree in Human Resources and Recruiting to include:

Critical Parameters for Evaluating Candidates, EEOC and Labor Relations, EEO and Affirmative Action,

Sexual Harassment in the Workplace, Conducting Behavioral Interviews, and Writing E ffective Based Job

Descriptions, Time Management and Organization Skills, Training and Development, Business Math, Human

Resource Management

VOLUNTEER EXPERIENCE:

Over four years experience as youth ministry director in local church. Duties include: oversee youth ages

0-18, implement age appropriate ministry activities, oversee advisors and provide direc tion for

ministry. Four years experience with Girl Scouts of America as Troop Leader. Duties include:

organizing and implementing troop activities and end year trip, organize cookie sales to meet troop

goals. Three years experience with Boy Scouts of America as Chartered Organization

Representative. Duties include: act as a liaison between the local council and the troop, recruit and

approve adult leaders and volunteers, market BSA in the local neighborhoods, increase the number

of scouts per quarter in the troop/pack, and establish annual budget. One year experience as

Mentoring Lead Chair for newly diagnosed Type 1 adults. Duties include: reach out to newly

diagnosed adults and share information about our program, create database of mentors and pair them

with newly diagnosed adults.

Awards and Recognition: AARP Recognizes You (Team Work, Shared Responsibility, Open) –

2008, Dean's List, Honor's List (6 semesters), Saint Augustine's College Honor's Program.

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