Manager Quality Assurance

***** *** **** **** *** **** Phone: 904-***-****

Ashley R. Coxe

Objective Obtain a position within a strong company where I can maximize my

management skills, quality assurance, program development, and

training experience.

Experience April 2009- September 2009 – Bank of America

Specialty Loan Collector II

Collections on Recreational Items (RV’s, Boats, Trailers) before charge

off 60+ days

Assigning and Completing Repossession

Refinancing and Loan Modifications

Knowledge of FDCPA Collections Act

Skip trace knowledge including Cbc innovis, Lexis Nexis/Accurint

Advanced Microsoft Office Suite Knowledge

Ability to type 65 wpm

Microsoft Office expert (Word, Excel, Power point, Access, Outlook,

Internet Explorer)

Manual Inbound and Outbound

July 2008-March 2009 -- Citi Bank

Bucket 6 Collector I & II

Collections on Accounts before charge off 120 days

Ability to meet production goal and bonus monthly in Tier 1 and 2.

Rewards and Recognition Team Member

Knowledge of FDCPA Collections Act

Skip trace knowledge including fast-data and credit bureau

Ability to type 65 wpm

Microsoft Office expert (Word, Excel, Power point, Access, Outlook,

Internet Explorer)

Outbound dialer

Sept 2007-July 2008 – Domino’s Pizza

Assistant Manager

Inventory, Cash and Restaurant Management

Food Preparation, Manager Certification

Management of Team Members

Education 2003-2007 Mandarin High School Jacksonville, FL

Business Software and Computer Applications

2008FCCJ Jacksonville, FL

G.E.D. Diploma

Interests Business administration, Computer Applications, Health and Fitness,

Management Opportunities,

References Vincent Ellinor 904-***-****

Carole Barnett 904-***-****

Scott Sorrento 904-***-****

Contact this candidate