Project Manager Customer Service

Hanna Kutcher Usability Professional ********@***.***

**** ************ **** ****/***: 419-***-****

Sylvania, OH 43560 USA Mobile: 419-***-****

Qualifications

** *** ** **********; 11 in auto industry; 8 in publishing/library/education; 6 in real estate; 3 as an ecommerce merchant.

11 years experience in information architecture, usability, accessibility, web design and development.

Clients include Ford, GM, Chrysler, Deloitte, Johnson & Johnson, VMware, Elsevier, Realtor.com, Comerica Bank.

Job titles ranging the full IT lifecycle: designer, developer, architect, analyst, researcher, product/project manager.

Skills

User analysis, requirements gathering – observation, contextual interviews, surveys, card sorting, focus groups

Usability/user testing – participant screening and recruiting, session material preparation, recording and broadcasting,

quotes and video clips, in-lab, field, and remote user testing, web conferencing

Research analysis, concept generation – scenarios, personas, detailed reports, presentations, functional requirements

Accessibility compliance (Section 508, WCAG 2, NFB), web 2.0 accessibility (Flash, Flex, AJAX), testing w/disabled users

Assistive technology: screenreaders (JAWS, Window-Eyes, NVDA), screen magnifiers, emulators, voice interfaces

Information architecture, wireframes, sitemaps, design conceptualization, mockups, web design and development

High-fidelity prototypes, rapid prototyping, hand-coded development (HTML, CSS, JavaScript, DOM, Joomla, WordPress)

Business analysis, requirements gathering, user experience (UX), user interface design, proofreading, copyediting

Professional Experience

Paulownia LLC, Sylvania, OH January 2005 – Present

Principal

Partnered with IT staffing firms and interactive agencies to provide design, development, usability, accessibility services.

Performed usability study for Ford Motor Company. Completed entire project from scratch in only 22 days, producing

8 GB of electronic documents, 11+ hrs of video, 500 pages of notes, 1,000+-cell Excel summary, and 150-slide PPT deck.

Fusion Alliance, Indianapolis, IN June 2007 – July 2009

Experience Architect

Performed remote usability study for Johnson & Johnson (Ethicon Endo-Surgery, Realize Band) in just 15 days.

Created prototypes, performed accessibility assessments for Elsevier (ScienceDirect, Scopus, MD Consult, The Lancet).

Prototyped, designed, developed Joomla portals for Resident Consult (including focus group with medical residents) and

Christian Theological Seminary.

Created State Historic Architectural and Archaeological Research Database (SHAARD) site for the State of Indiana.

Tec-Ed, Ann Arbor, MI October 2007 – October 2008

Consultant

Conducted in-lab, field, and remote user testing, and focus groups for VMware, Chrysler, Deloitte, Realtor.com, others.

Authored test designs, task matrices, session materials, data analyses, final reports, and PowerPoint presentations.

Safari Books Online, Sebastopol, CA April 2004 – Present

Accessibility Researcher

Performed accessibility compliance assessments, evaluating against Section 508, WCAG 2.0, NFB.

Prototyped and user tested a Section 508 and WCAG 2.0 compliant redesign of the existing graphical interface in 3

months. Compliance achieved without requiring changes to the existing design (new and old look identical).

Streamlined the administration of a 383,000+ user platform by redesigning the entire back end in just 2 months.

Ford Motor Company (via Fast Switch), Dearborn, MI November 2006 – April 2007

Senior Information Architect

Wireframed a global part/program portal (SMERF), which unified the manufacturing and assembly bills of material (BOMs)

allowing all parts of a vehicle (typically 20,000) to be tracked from manufacturing plant to assembly plant to dealership.

Last updated: October 12, 2009 Page 1 of 2 Samples available upon request.

Blue Sun Works, Shelby Township, MI January – May 2006

Information Architect

Researched bottlenecks in file management practices; implemented a course assessments framework for Compuware.

ProQuest, Ann Arbor, MI January 2002 – January 2006

Information Architect & Usability Design Product Manager

Retained after internship to design a product trails system for 100+ products on 12 platforms from scratch and train Sales,

Customer Service, Tech Support, and trainers on the system (which is still in use today).

Reorganized and revitalized an $80M platform to rebound in a declining market. Ran extensive user testing, created high-

fidelity prototypes for an interface localized into 9 languages in less than 12 months.

Earned referrals to industry partners and a reputation for exceeding expectations.

Enlighten, Ann Arbor, MI November 2004 – February 2005

Information Architect

Created wireframes, feature specifications, and master page instance inventory for Comerica Bank site redesign.

Strategic Search Consultants, Toledo, OH March – April 2004

Web Designer/Developer

Redesigned and rebranded sites for two executive search firms (technical recruiters) specializing in the e-document,

biotechnology, healthcare, and finance/banking industries.

Empower Financials, Ann Arbor, MI June – August 2001

Web Designer/Developer (graduate internship)

Designed, coded, tested, launched, and registered corporate and customer portal sites in under 3 months.

Re-branded corporate identity: logo, software startup screens, email templates, and product literature.

Diamond Bullet (now part of Foraker Design), Ann Arbor, MI January – April 2001

Accessibility Researcher (graduate internship)

Led distributed team in researching markets for RetroAccess, an accessibility compliance/reporting product.

Image Source (now called Thread Information Design), Toledo, OH February – August 2000

Project Manager

Managed high-profile portals (e.g. worldwide purchasing) for General Motors and affiliates.

Education

School of Information, University of Michigan: MSI, Information Science, Human Computer Interaction, 2001

Siena Heights University: BA, Art, Business minor, 1998

Savannah College of Art and Design: Painting and Illustration, 1995 – 1996

University of Toledo: Art, 1994 – 1996

Native-speaker fluent in Polish, understands French

Sites

LinkedIn: http://www.linkedin.com/in/hkutcher

Blogs: http://www.readwatch.com/, http://sylvhania.blogspot.com/

Last updated: October 12, 2009 Page 2 of 2 Samples available upon request.

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