Customer Service Quality Assurance

Catherine M Chambers

*** ***** **** **** . *******, MA 02571 . 508-***-****

.****************@*******.***

MANUFACTURING MANAGEMENT

Diligent, hardworking, and forthright Manufacturing Management professional

with 20+ years of success and contributions in staff training and

development and process/performance improvement. Lead from a position of

strength, focus, and results as shown through maintaining safe and

profitable production operations. Additional keys to success include:

. Possess and deep and rich knowledge of all manufacturing, operations,

and procedures.

. Work well with people at all levels and achieved top ranks in

production and volume through motivation and development of staff.

. High degree of enthusiasm with superior customer service, follow-up,

and problem solving skills.

. Established reputation for quality, satisfaction, and results as

demonstrated through continuously enhancing the bottom-line.

Proven areas of expertise include:

( Production Management ( Operations Management (

Plant Management

( New Start Up's ( Financial Management ( PFME

( Inventory Management ( Safety Programs

( Quality Assurance ( Team Building & Motivation

( Staff Training & Development ( Customer Service

( Process Improvement

( Operational Streamlining ( Revenue Enhancement

Planning and scheduling

RELEVANT EXPERIENCE

Electrochem Solutions, Raynham, MA (2006 - Present)

Production Supervisor

PROFESSIONAL HISTORY

Electrochem Solutions, Canton, Massachusetts: Sept 2006 - Present

Manufacturing of Lithuim Batteries

Manufacturing Supervisor: Responsible for managing the production

activities of 56 employees. Supervisory activities include hiring and

selection of personal, training, scheduling and planning, performance

management, inventory control, quality control, On-Time-Delivery,

budgeting, project management, safety.

Over the Past year organized and managed Kaizan events conducting present

and future state mapping of the manufacturing lines under my

responsibility..

TEXAS INSTRUMENTS, Attleboro, Massachusetts (1984-2005

A $9 Billion World Class, Fortune 500, High Technology Manufacturer of

Sensors and Controls

Manufacturing Supervisor: Responsible for managing the production

activities of 115 employees over three shifts on the Automotive Pressure

Transducer (APT) line (largest line on this 21 acre, 23 building site).

Supervisory activities included hiring and selection of personnel,

training, scheduling and planning, performance management,

inventory control, quality control, vendor relations, On-Time -Delivery,

budgeting, project management, safety, shipping and receiving.

Responsibilities included multiple lines.

Initiated and chaired weekly meetings between manufacturing, customer

services and material planning departments that resulted in over 50%

increase in Profit From Operations with NOTD (Not On Time Delivery)

decreased from 10% to 0.3% (99.7% improvement).

Negotiated with manufacturing, design and vendor to re -work a

manufacturing assembly process that resulted in eliminating scrapped

devices and saving over $12 Million annually.

Designed and implemented a New Product/Preproduction Set Up Check List that

eliminated unnecessary downtime, changeovers, and scrap, while increasing

production efficiency. Process is still in use today domestically and

internationally.

Assisted in the planning and management process for relocating 2

manufacturing lines to Mexico, totaling $72 Million. Planned inventory

builds, preproduction validation builds, design conversions, and material

requirements to meet off-load deadline. Successfully transferred both lines

without loss of production while meeting all customer requirements.

Planned and managed the relocation of a $32.5 Million manufacturing line,

increasing production flow and introducing Lean Manufacturing Processes

that saved over 26,000 man-hours annually and improved overall efficiency

by over 68%.

Identified and informed Manufacturing Engineering and Design Engineering

regarding a cycle time calibration defect that was immediately resolved,

thus increasing productivity by over 55%.

Spearheaded the correction of a major manufacturing problem that eliminated

Not On Time Deliveries (NOTD) and material losses. Resulted in 60% revenue

net gain.

Successfully scheduled and completed 15 new product launches on time,

resulting in a total of over $250 Million revenue annually.

Responsible for the organization and management of the year-end physical

inventories (5 lines consisting of $300 Million) for all of Automotive

Pressure Transducers. Resulted the first physical inventory with nettable

Work In Progress (WIP) that came in within 2% (Cells 2 & 3) and 8% (CSE,

Cleanroom).

Designed, implemented and managed a complex Cell 2/3 planning and

scheduling process to coordinate the application of wiring harnesses on two

separate devices (MSG & APT) while both lines were running at full

capacity. Cell 2/3 harnessing process met and exceeded all demands.

Organized and managed 4 Continuous Improvement Teams consisting

Manufacturing Engineers, Manufacturing Technicians, and Key Production

Operators that identified and resolved all production, quality and safety

issues.

Worked closely with Design Engineering to create a scheduling form for

prototypes that met production and engineering needs.

Successfully met forecasted monthly unit plan 75% of the time in 2003 in

spite of unstable forecasting, customer drop ins pull ins material and

staffing issues. Resulted in achieving 44.2% Profit From Operation (PFO)

for the year with record of 181K for September.

Met all delivery and quality events (4204) for 2003 with only .3% (.003, or

16) resulting in Continuous Improvement Coordinator Responsible for

designing and setting up all manufacturing JIT stock points and continuous

improvement projects related to developing new systems and LEAN

Manufacturing processes for the Automotive Pressure Transducer Line

(largest line on site).

EDUCATION AND TRAINING

Business Management,

Stonehill College, North Easton, MA

Physical Education,

Leicester Junior College, Leicester, MA

Computer Skills

Systems: Knowledge of IBM and Macintosh PC Applications: Microsoft Word,

Excel, PowerPoint, Oracle, IMS, Internet Explorer

Company Sponsored Training at Texas Instruments

Pillars 1 -5

Barriers to Diversity

Bloodborne Pathogens

Team Membership

Chart ofAccounts

Corporate Audit

CPR Certification

ChangeManagement

Diversity

Exempts

Targeted Selection

Self Managed Workteam

Parts Verification

EMP Fire Prevention

Ergonomics

Ethics Training

Fire Safety

First Aid Responder

Hazardous Waste

Hazardous Communication

Individual Development

ISO 9000

Documentation

Juran Quality

Lead Training

Return -To -Work Training

Lockout/Tagout

Management of Aggressive

MRB Containment

Train the Trainer

Personal Protection

Physical Inventory

Planned Individual Dv

Project Leadership

Progressive First Aid

Quality Assurance Systems

Quality Documentation

Rework Management

Policy Deployment

Self Managed Workteam Conf.

Safety Auditing

Emergency Response

Visual Control JIT

Violence Prevention

High Performance Work

Ontime Delivery

Managing Aggressive Behavior

Building Momentum - Diversity

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