Project Manager Customer Service
Resume:
SUMMARY FOR KEVIN LAPAGE
abnkon@r.postjobfree.com
SUMMARY
Over 25 years experience in the IT industry, 7 years military and 18 years civilian.
Maintained relationships with third party vendors and outsourcing
Created and implemented security policies on LAN/Wan wide infrastructure.
Configured Windows 2000, 2003, 2008 SQL, Exchange servers, IIS, advanced servers and
desktops while implementing TCPIP scopes, DNS, DHCP, Group Policies and Active
Directory.
Experience with Ghost corporate edition, Win Image, and other deployment software.
Novell Enterprise Upgrade Administrator maintaining user accounts and enforcing security
policy. Designed and implemented Novell NDS trees for several clients.
Messaging technologies administrator maintaining user accounts Microsoft Exchange
servers.
Installed and Configured Cisco routers for connectivity.
Designed and configured enterprise wide network backup strategy and disaster recovery for a
combined Windows and Novell environment and Norton Antivirus strategy.
Managed purchasing, shipping, receiving, collections, and inventory.
Responsible for customer service, personnel management, training, budget, sales, profit and loss.
Experience with the following network topologies; IPX/SPX, TCPIP, SMTP, PPTP, RAS,
NETBEUI, ETHERNET, IPSEC, L2TP RIP, EIGRP, OSPF, IPV4/6, Wireless
Monitored servers for optimal health and performance.
Work with ITIL infrastructure for any deployment issues in regards to rollouts
Familiar with Virtual PC, Virtual Server, Hyper-V, and VMware
CERTIFICATIONS
Security Plus Technical Level II - 8570
Brainbench Network Technical Support Certified
MCT 10 Plus Years
Cisco CNA
MCP,MCSA, MCSE 2000 and 2003
Novell Certified Administrator - NetWare 4.11
CIW-I CIW-A
ITIL Version 2 and Version 3
MCTS Server 2008 Active Directory
MCTS Server 2008 Network Infrastructure
MCITP Server 2008 Admin
MCTS Vista Enterprise
MCTS SharePoint 3.0 2007
MCTS SharePoint Moss 2007
Certified Ethical Hacker
EDUCATION
Associate in Business Management 1984 US Navy
Bachelors in Computer Science 1986 Woodlawn Community College, Fair Oaks Ca.
TRAINING
Extensive training in seminars for working Professionals/Managers
Military Leadership Training
PROFESSIONAL HISTORY
New Horizons-Jax
Training Manager
10/06 – 8/09
Actively managing a team of world class instructors
Maintained instructor scores at 8.4 to 8.9 on a 9.0 scale
Designed, Installed and Maintained SharePoint 3.0 for sales and training dept
Continuing education for trainer team
Network Load balanced to make better use of available bandwidth for ghosting images
Created yearly milestones for trainers to meet
Managed trainer bonuses and scheduled work hours
Conducted trainer reviews for QOS
Managed network security
Taught Cisco, Microsoft, Security Plus, Active Directory, Group Policy Management and
Information Technology Infrastructure Library (ITIL)classes
Installed Symantec to servers and deployed to end user workstations
Setup virtual network test environment to test updates prior to upgrades
Implemented secure wireless solution for classroom side of the network
Designed an WSUS solution for Patch/update Management
Domain Services Simpsonville SC
Operations Manager
2/2005 – 10/06
Migrated manufacturing customers from NT4 and 2000 to 2003
Handled all legal issues
Designed several Active Directory Domains for customers
Implemented marketing strategy resulting in tripling customer base
Worked with customers resolving Virus and Spyware issues
Designed SharePoint Services 2.0 for several customers in a two node clustered environment
Created several marketing programs
Upgraded customer SQL from 2000 to 2003 and setup new backup with 0 downtime
Migration Project Manager for Michelin nationwide rollout using Win Image and Ghost/RIS for
deployment For all 16 to 32 bit software upgrades as well as services packs
Traveled from Nova Scotia to California for the Michelin rollout teaching local network admins
how to do the upgrade as well as verifying and troubleshooting
Managed all equipment inventory for several customers
Supplied several wireless solutions for warehouse management
Designed an WSUS solution for Patch/update Management
TEC Knowledge, Ltd Greenville, SC
Administrative Director/CIO
5/2002 – 2/2005
Scheduled all technical and medical classes and coordinated full time and contract trainers.
Interviewed, hired and terminated staff as needed.
Coordinated Staff training, taught Train the Trainer class
Managed Sales Dept and Veterans benefit status
Worked as legal adviser for contracts and maintained state licensing
Project Manager for various projects including SQL 2000/ Network wiring, Domain rollouts.
Lead project manager for several wireless and hardwired Internet solutions.
Coordinated move to new location with minimal downtime.
Migrated several customers from NT4 to Win2K AD Domain and Win3K AD Domain
Created customer services center and help desk.
Managed network security to follow corporate policy
Solid Computer Decisions, Greenville, SC
Director of Training
Microsoft/Cisco/Ciw Trainer
Network Administrator
6/2001 – 4/2002
Administrated Network daily jobs in coordination with corporate policies.
Prepped and taught the following classes 2151,2152,2153,2154,1561,2150,Sql7,Proxy2, Sql2000
Admin, Sql2000 Design, Cisco CCNA, Security Design, MS Word, Excel
Scheduled all class and coordinated full time and contract trainers.
Created a classroom deployment solution that saved time on classroom setups
Interviewed, hired and terminated trainers as needed.
Monitored and evaluated all trainers and Mentor for trainers so that they may be able to achieve
World Class Trainer status.
Managed 23 Certified Trainers
Setup training for Medical Billing and Coding/Pharmacy tech
TEKsystems/Bowater, Greenville, SC
Network/Security Analyst
5/2001 – 5/2001
Configured, deployed and set up replication for DNS on Windows 2000 Advanced server and
Windows NT server.
Configured DHCP to assign static IP addressing to specific MAC addresses.
Ensured server backups in the WAN International environment using Backup Exec were complete
and accurate and within company policy.
TEKsystems/Lowes, Charlotte, NC
Project Manager /Coordinator
4/2001 – 4/2001
Managed a project to image 600 desktops in 32 locations over 14 days.
Utilized TEKsystems’ C4 project methodology based on PMI’s 9 principals to manage the project.
Coordinated implementation schedule with customers at their site.
Served as first line of troubleshooting escalation for technical teams.
Coordinated and managed 20 teams for the upgrade
MILITARY EXPERIENCE
United States Navy
Petty Officer Second Class E-5
Service Technician
7/1981 – 10/1987
Established and managed a new typewriter, clock, and watch repair shop.
Designed and implemented training schedules and a new supply parts system.
Responsible for service and maintenance on IBM typewriters, paper shredders, Chelsea time clocks,
Canon calculators and pressure gage calibration parts
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