Customer Service Manager
Resume:
Leah Jerome **** Cook Rd
New London, OH 44851
abnkkf@r.postjobfree.com
Education
Alma College (2005-2008) Alma, MI 48801, B.A. Communication, Concentration in Mass Media
Philadelphia Center (2006) Philadelphia, PA 19102
Indiana University (2001-2003) Bloomington, IN 47406
Mercy High School (1997-2001) Farmington Hills, MI 48336
Work Experience
2000-2009 National Amateur Baseball Federation (NABF) Editor/Photographer (Program)
o Won the John Benedict Sports Journalism Award in 2007
o Designed all layouts
o Developed relationships with advertisers and the publisher
o Handled and tracked contributors’ accounts
o Developed appealing advertisements
o Instructed staff
o Assisted in sale of programs
o Edited articles
2005-2008 Creative Digital Media Group Member/Group Leader
o Provided Alma College with historical footage and marketing devises
o Directed projects
2006 Love Park/Fairmount Park Marketing/Public Relations Intern
o Designed, printed and distributed promotional material for the summer concert series
which drew progressively larger crowds to the performances
o Developed, designed, launched and maintained a website with regional and national
focus which promoted the concert series
o Demonstrated proper site management skills
o Performed managerial duties during manager’s absence
2004-2005 Men’s Wearhouse Customer Service Associate
o Gained customer trust and provided follow-up, leading to increased repeat and referral
business
o Identified customer needs and presented appropriate company produce and services
o Handled difficult customer service issues
o Managed wedding party tuxedo rentals
o Developed documentation to track collection of credit cards, e-mails and promotions
o Managed drawer fund – handled key, counted drawer, kept track of electronic funds
o Designed staff schedule forms and e-mailed them to District Manager
2002-2003, 2007 Sae Jong Camp Counselor
o Created stimulating culture, arts, and crafts classes
o Directed nightly activities and classes
o Planned recruiting, sales, and advertising
2001-2002 Jerome & Austin, P.C. Clerical
2000-2001 First Presbyterian Church of Northville 1st Grade Sunday School teacher
1997-1998 Northville Swim Club Desk staff
1995-1997 Vacation Bible School Child Care (nursery)
1996-1999 Ladies In Waiting Self-owned catering business
Additional Skills
Possess advanced knowledge of Microsoft Office Systems (Word, Excel, Outlook, and PowerPoint)
Possesses skills in Adobe Illustrator, Adobe Photoshop, Macromedia Fireworks, Macromedia Flash, Soundtrack, and Final
Cut Pro
Webmaster (HTML, CSS and JavaScript)
Dance (ballet and modern 10+ years), gymnastic (10 years), swimming (swim team and instructor), child care
References
Available upon request
Digital Portfolio available upon request
Contact this candidate