Customer Service Management

KIMBERLY SCHUTTE

**** * ******* ** *******, WY **070 307-***-**** - CELL 307-***-**** - WORK *******@*****.***

Objective

Seeking advancement in a position allowing me to demonstrate my 12 years of experience and continued education in

community development and business management.

Profile

Motivated, personable, professional with 12 years of progressively increasing responsibility in the area of business

management. Able to work with limited supervision; talent for quickly mastering technology; detail -oriented multi-

tasker ; diplomatic and tactful with professionals and non-professionals at all levels; accustomed to handling sensitive,

confidential records; demonstrated history of fostering professional relationships between State agencies and the

nonprofit community.

Flexible and versatile able to maintain a sense of humor under pressure; poised and competent with demonstrated

ability to easily transcend cultural differences; skilled in working with individuals with disabilities; thrives in deadline-

driven environments; excellent leadership and team-building skills; extremely self-motivated.

Skills Summary

Project Management Supervision Strategic Organizational Planning

Manage Business Operations Written Correspondence Office Operations

Scheduling Professional Presentations Grant Writing

Newsletter Publication Fundraising Conflict Resolution

Website Design & Management Recruiting/Screening/Hiring Certified Ropes Facilitator

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

v Manage a $350,000 Fundraising campaign

v Supervise over 250 volunteers including a governing board of 20

v All major business operations from HR to CPO

v Prepare complex reports for ensuring full compliance with agency requirements and deadlines

v Group leadership and presentations for statewide Advisory Boards

v Compose professional correspondence to a wide variety of local, state and federal individuals

v Write Grant Proposals and prepare follow-up documentation as required

v Extensive newsletter writing, publication and web submission

v Rapidly learn and master varied computer programs, software and web page formatting

v Prepare agendas, reserve meeting space, arrange Phone Bridge for conference calls and facilitate meetings

v Facilitate testing sessions for students in target populations and administer vocational assessments

MANAGEMENT:

v Building strong community relationships and major-donor partnerships

v Fostering professional relationships between State agencies and the nonprofit community

v Established new IT initiatives and office management techniques

v Facilitate meetings for students, educators, volunteers, professionals and the general public

v Conduct sessions on mediation, conflict resolution and team building

v Assess children and adults with Developmental Disabilities (DD) to determine skills and benefits

v Assess adults with Acquired Brain Injury (ABI)

v Guide the business and school community to set clear, concise career goals for student participation

v Supervision and training of students, volunteers and staff

v Interview, hire and evaluate

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Kimberly Schutte ~ Page 2

Work Experience

Executive Director ~ United Way of Albany County Laramie, WY 5/08- Present

Project Coordinator ~ Wyoming Institute for Disabilities Laramie, WY 1/06 5/08

Career Assessment Coordinator ~ Albany County School District #1 Laramie, WY 1997 -2005

Laramie Extended Education Program Coordinator ~ ACSD#1 Laramie, WY 1/03 - 6/03

Low Ropes Instructor (Challenge Course) ~ ACSD#1 Laramie, WY 2002 - 2005

Peer Helper Sponsor/Instructor ~ ACSD#1 Laramie, WY 2001 - 2005

Sophomore Class Sponsor ~ ACSD#1 Laramie, WY 2000 2002

Daycare Director/Owner ~ Children s Garden Daycare Cheyenne, WY 1993- 1996

Crisis Care Worker ~ Attention Homes for Children Cheyenne, WY 1989 - 1992

Volunteer Work

*United Way of Albany County*

* School-to-Careers Steering Committee * Beta Sigma Phi Gamma (Community Fundraiser) *

* Laramie Fire Department Ladies Auxiliary *

* 2-1-1 Initiative * LFD Burnout Fund fundraiser Coordinator *

Education

Burns High School Burns, WY 1985

Laramie County Community College Cheyenne, WY 1986

Colorado Technical University Colorado Springs, CO BSBA 2006

Colorado Technical University Colorado Springs, CO E-MBA 2008

ü Bachelors of Science in Business Administration (BSBA) with a concentration in Management

ü Graduated Summa Cum Laude (GPA 3.92)

ü Dean s List

ü Executive Masters in Business Administration

Certificates

Project Planning, Business Fundamentals, Business in the Global Environment, Basics of Accounting and Finance,

Business Administration (2) Business Management (4) Human Resource Development (3), Sales and Marketing,

Change Management, Management Essentials and Organizational Systems Improvement.

Computer and office skills

Microsoft Word Microsoft Excel Microsoft Publisher

Microsoft Outlook Microsoft PowerPoint Internet Explorer

Netscape Navigator Donation Tracker Software PowerSchool Grading Software

HTML Web Page Builder Kuder Career Planning Software

Front Office Management Excellent Phone Skills Scheduling/Appointment Setting

Customer Service/Reception Report Writing Professional Correspondence

Filing/Typing/Data Entry Accounting/Billing/Budgeting Problem Solving

References

Upon Request

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