Sales Customer Service

C. David Hainer

**** **** ***** ** **********, IA 52722 616-***-**** *****.******@*****.***

Professional Summary

A highly experienced executive-level manager. Strong technical and business skills with more than 15 years of

experience in business management, business process consulting, project management, software development,

business system IT implementations (ERP, CRM, LIMS, and Quality), and sales/marketing. Proven ability to

successfully analyze an organization’s critical business requirements, identify deficiencies and potential

opportunities, and develop innovative and cost -effective solutions for enhancing competitiveness, increasing

revenues, and improving customer service offerings. An innovative leader of change management who has

demonstrated the ability to lead diverse teams in a variety of industries.

Recent Accomplishments

Godlan, Inc.

Successfully led the development and marketing/sales of a mobile application providing cellular and Internet

real-time access to company information and processes. Generated 160% ROI in first 2 years.

Re-engineered the company’s marketing program and produced a 10-fold increase in new sales leads.

InteliTouch

Managed the development of a new CRM web-based application and associated consulting services,

successfully positioning the company to enter other markets.

Redesigned the company’s application training from onsite to online, reducing training costs by 75% and

increasing customer retention by 25%.

Taro Network of Companies

Generated 60% growth in consulting sales by developing new client services and redesigning the sales process.

Successfully transitioned the organization from a software company to a management consulting company

over a period of two years.

CT&E Environmental Services

Secured $3MM contract with General Motors following a national procurement process.

Improved productivity by 10% by implementing process improvements and TQM.

Managed the software development of a new laboratory information management system (LIMS ) that once

implemented lowered overall costs by 9%.

Professional Experience

Godlan Inc., Clinton Township, MI June 2004 – March 2009

A professional consulting and ERP/Data Collection (SyteLine) software company, specializing in systems implementation, marketing/sales,

product development, and optimization of business/manufacturing processes. Godlan downsized after the collapse of ERP manufacturing

software sales in MI and the SE.

Vice President of Consulting Services

Responsible for sales, development, and P&L of consulting services as well as management of the consulting

staff.

Responsible for systems implementation project management, including identification of customers’ strategic

objectives, assessment of business needs, development of viab le IT solutions, coordination of implementation

services, and delivery of process re-modeling and training services.

Responsible for new software product / business development, including managing design, development, and

market launch of products

InteliTouch.com, Grand Rapids, MI April 2000 – July 2003

A Customer Relationship Management company that provided an e-business platform and sales/service automation system to real estate

agents. Its offerings consisted of web/phone based applications and business consulting/training services. InteliTouch had over 100 employees,

but eventually closed in 2003 due to lack of venture capital.

Director of Business/Application Development

Responsible for the product management (design, marketing strategy, and sales forecasting) of a new CRM

software and consulting offering.

Responsible for the development and management of strategic relationships and new services, including

preparation of the market launch plan, sales forecasting, budgeting, project managemen t, software product

development, and business development/sales.

Director of Professional Services

Responsible for the development, sale, and delivery of the company’s consulting and training programs.

Taro Network of Companies, Grand Rapids, MI May 1998 – April 2000

Formerly a software company with 50 employees working with medium to large sized real estate brokerages. Taro provided a back office

application (billing, escrow, inventory management, expenses, etc.). Taro transitioned to a profitable consulting / software company focusing

on office automation and customer service. It secured clients across the USA.

Director of Consulting/Product Development

Responsible for the product development (customer call center and sales management software applications)

and sale of new services offerings and related consulting services (sales and call center management,

marketing, strategic planning, customer service, and staff development).

CT&E Environmental Services Inc., Ludington, MI May 1991 – November 1997

An environmental laboratory that provided analytical services to manufacturing, municipalities, and remediation consultants. The Ludington

division (50 employees) was one of five national laboratories that were all purchased by a Swiss corporation. It closed after government funding

was cut for environmental remediation.

General Manager: 1995 - 1997

Responsible for all operations of the laboratory, including sales, strategic planning, budgeting, human

resources, and profit and loss. Managed a staff of 48.

Laboratory Manager: 1992 - 1995

Responsible for daily operations of the laboratory, including client services, quality, employee

hiring/training/development, and process improvement. Managed 44 technical people. Trained management

and hourly staff in quality principles of continuous improvement that resulted in lower costs due to reduced

re-work and turnaround time.

Sales: 1991 - 1992

Responsible for preparing sales proposals, marketing presentations, and tr acking sales efforts and successes.

Generated an average of $50,000 per month in sales.

Various Non-Profits: June 1983 – March 1991

General Manager

Responsible for general management, staff recruitment and training, fund raising, budgeting, and community

relations.

Education

Masters, Garrett, 1983

Bachelors of Science, Michigan State University, 1980

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