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Project Manager Customer Service

Location:
Franklin, TN, 37067
Posted:
March 09, 2010

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Resume:

CARLOS H. RODRIGUEZ

**** ****** ******

Franklin, TN 37143

Home: 615-***-**** • Cell: 615-***-****

abnkfh@r.postjobfree.com

SUMMARY

Bilingual professional with extensive experience in information systems design, development

and delivery of client solutions and implementing management systems. Excellent oral and

written communications skills, problem analysis, resolution, systems installation, and client

training and support. Focused on quality, customer service and delivering high standards of

excellence.

Inventory Control Interpreter

Kronos Order Fulfillment/Order Entry

Streamlining processes Management

PROFESSIONAL EXPERIENCE

INGRAM DISTRIBUTION GROUP, INC., LaVergne, TN 1992 to 2009

Senior Programmer Analyst

Project leader for the migration of a Time and Attendance Tracking System (Kronos) from a PC

based system to a centralized system on an iSeries. Coordinated activation of system to be used at

five distribution centers, and generated and distributed program specifications. Managed polling of

Ethernet and Asynchronous communications time clocks at several Distribution Centers across the

country.

Systems Administrator for an IBM document storage system increasing the processing of images

from the iSeries. Responsible for software upgrades, defining storage and retention criteria for

corporate solutions, technical support and training for 1,500 corporate clients using the document

storage system. Enhanced the document storage system to save the company $75,000 a year.

Systems Administrator for IBM’s R/DARS (OnDemand) computer-generated document storage

system on an iSeries. Designed forms using Advanced Function Printing (AFP) to be merged with

reports stored on the iSeries.

Interviewed users to enable the design and analysis and subsequent development of systems

eliminating costly manual processes and providing faster response to customer’s needs.

Enhanced an accounts payable system using COBOL and CICS.

Advanced Programmer Analyst

Developed a faxing sub-system using Quadrant Software’s FastFax enabling the automated faxing

of documents worldwide and eliminating costly manual faxing by clients.

Improved document scanning and storage processes using image processing software.

Carlos H. Rodriguez 615-***-**** Page 2

SERVICE MERCHANDISE, Brentwood, TN 1988 to 1992

Programmer Analyst/A

Designed and developed interfaces for systems being migrated from a BULL (Honeywell)

environment to an IBM environment.

Analyzed Information Systems Requests (ISRs), wrote, tested, documented, and installed programs

to enhance a Warehouse Management System used by six distribution centers across the country.

INGRAM DISTRIBUTION GROUP, INC., LaVergne, TN 1984 to 1988

Programmer Analyst

Developed, and enhanced an existing Perpetual Inventory System (batch and on-line).

Developed, tested and coordinated installation of Programs, JCL, and Roscoe Programming

Facilities (RPFs).

Senior Programmer

Contributed to the development of a shipping system using bar code technology

Responsible for writing and testing batch and on-line programs using structured coding techniques,

VSAM indexed sequential files and sorts.

UNITED STATES ARMY 1976 to 1982

Sergeant E-5/Radio Team Chief

Supervised 10 team members in the maintenance and provision of communications equipment and

instructed a communications course at West Point Military Academy, New York

EDUCATION

Trevecca Nazarene University, Nashville, TN

Bachelor of Arts in Management and Human Relations 2004

Nashville State Technical Institute, Nashville, TN

Associate of Science Business Data Processing

HARDWARE/SOFTWARE

IBM/3090, IBM AS/400, OS/390, OS/400, COBOL, RPG, CICS, VSAM, IBM IMAGEPLUS

WORKFOLDER APPLICATION FACILITY/400, IBM CONTENT MANAGER ONDEMAND/400,

TSO/ISPF, ROSCOE, LIBRARIAN, EASYTRIEVE, INTERTEST, FILE-AID, JCL, OCL, KRONOS,

QUERY/400, WORDPERFECT, MICROSOFT WORD, MICROSOFT PROJECT MANAGER,

VISIO, SQL, SQL Server 2005 (SSIS) - Training - VISUAL BASIC, DB2 and RPG

HONORS AND ACTIVITIES

Excellence in Leadership Award Trevecca Nazarene University, May 2004

Selected as U.S. Army battalion Soldier of the Month at Ft. Shafter, Hawaii and Fr. Gordon Georgia.

Honorable Discharge from service

Spanish/English, English/Spanish corporate interpreter/translator

Volunteer Soccer Coach for the Harpeth Youth Soccer Association



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