Wendy M. Wittenauer, SPHR

*** ***** **** *****, ******, OH 44202 (Residence) 330-***-**** (Cell) 330-***-**** Email: abnkdw@r.postjobfree.com

SUMMARY

Senior-level professional with extensive experience in multi-industry human resources management. Significant strengths

resulting in process/systems improvement, effective communication, people/team development, and improved productivity

and cost reduction. Industry experience includes non-union manufacturing, food service, hospitality, education, and

entertainment. Energized, approachable leadership style with ability to successfully implement strategic initiatives through

exceptional interpersonal skills.

PROFESSIONAL EXPERIENCE

WMW SENIOR HR CONSULTING SERVICES

Interim senior consulting services were initiated as a result of a planned relocation from California to Ohio, June 2007.

Various services have included both on-site and off-site engagements with Princess Cruises, Baja Fresh Mexican Grill, and

Asqew Grill. Projects have resulted in 24 months of full-time billable services.

Princess Cruises (November, 2005 to Current, Valencia, CA)

Sr. Employee Relations Specialist

Independently contracted on-site to provide HR/Employee Relations services for base of ~2,100 call center and corporate

employees in Cruise/Hospitality Industry. Responsible for:

Investigation and resolution of wage & hour, sexual harassment, hostile environment, leave of absence, and general

policy administration disputes;

Assessment of management skills and development of custom training in recruitment/retention, attendance policy

interpretation & implementation, employee corrective action, and performance management;

Analysis and re-development/re-design of HR self-service intranet resources. Expected completion date of project –

January 2009;

Design and development of Executive/Management Leadership web-based training for corporate intranet;

Design and development of Princess Cruises/Princess Tours Employee Han dbook.

Baja Fresh Mexican Grill (August, 2006 – January, 2007, Thousand Oaks, CA)

Director, Human Resources

Contracted on-site to provide change management initiatives and HR leadership through acquisition period.

Provided training and leadership to regional and ops management in all functional areas of human resources, including

employee relations, leave of absence, workers’ compensation, policy and procedure interpretation and administration,

wage and hour, and employment law;

Produced and implemented corporate policy changes under new ownership;

Conducted multi-state employment law and compliance training;

Provided career counseling services to corporate employees;

Provided payroll and HRIS expertise for smooth transition of new ownership.

Asqew Grill (February, 2006 – Current, San Francisco, CA)

Sr. HR Consultant

Contracted to produce employee handbook, HR employment forms, and reference materials for start -up restaurant

business;

Conducted on-site audit of immigration and employment records;

Provide on-going consultation services for recruitment, employee relations, employment, r ecords retention, and

company HR initiatives.

04/03 – 10/05

SIZZLER, USA (Sherman Oaks, California)

Director of Human Resources & Training

Relocated from New Jersey to California. Reported to the Executive Vice President of Operations to provide Human

Resource services to 43 Company-owned restaurants with employee base of 1600.

Partnered with the operations management team to accelerate and drive appropriate behavior to ensure company

performance goals were attained;

Improved business performance by delivering value-added human resource services, products, and programs, including

performance management, coaching and counseling techniques, discipline and communications systems, recruiting and

retention, and management training;

Wendy M. Wittenauer, SPHR

490 River Glen Drive, Aurora, OH 44202 (Residence) 330-***-**** (Cell) 330-***-**** Email: abnkdw@r.postjobfree.com

Directed and developed HR and Payroll staff members in wage compliance, employment law, payroll/HRIS integrated

systems, employee relations, compensation and benefits, tracking and reporting, leave of absence, and policy and

procedures development and implementation;

Reduced corporate third-party contracts and services costs ~$150k annually;

Reduced turnover 68% through effective employee relations and management training ;

Provided training in policies and procedures, payroll processes, proper hiring and separating processes, and

employment related administration;

Produced Train-the-Trainer and Participant training materials for new menu items;

Partnered with internal and external legal resources to represent the company in all employment-related legal matters.

05/02 – 07/03

COCA-COLA NORTH AMERICA (Hightstown, New Jersey)

Human Resources Manager

Contracted for 280-employee Minute Maid juice factory with emphasis on change management, employee relations, training

and development, and policy implementation. Progressed from responsibilities of Administrator to Generalist to Manager.

Improved employee relations and successful cultural change after a union decertification campaign at facility with a 35 -

year union history.

Launched HR training programs for front-line supervisors and managers, yielding 40% reduction in employee

complaints;

Designed and implemented electronic attendance tracking system ;

Conducted employee training in newly developed and implemented policies, yielding positive behavioral changes and

morale improvement.

Designed and produced monthly, visible reporting tools for attendance, safety, and discipline infractions ;

Developed new employee handbook;

Generated $250,000 annual cost savings through development of revised STD program;

Secured ~$175,000 in state training grant funds;

Administered and tracked worker’s compensation claims, reducing duration of absences and providing alternative, back -

to-work solutions;

Served as resident expert in SAP and database management services .

06/00 – 05/02

NEW JERSEY PTA (Trenton, New Jersey)

Human Resources Generalist/Office Director

Non-Profit Educational Training organization supporting approximately 3,000 chapter organizations and approximately

230,000 members throughout the state. Responsible for daily office administration with focus to enhance and streamline

processes while providing efficiency and reducing costs.

Supervised traditional HR activities, including recruitment, new-hire orientation, and benefit administration.

Developed performance objectives and performance evaluation process, resulting in clear objectives and direction of

staff.

Governed local, state and federal hiring and labor laws ensuring not-for-profit compliance.

Designed and implemented MS Access database for 230,000 membership base, reducing time necessary to process

~$1,000,000 in collected annual dues.

Served as state liaison for Department of Education, enhancing communication and coordinating educational advances

and events.

Reduced overhead costs by 30% in the design and implementation of efficient office procedures.

Held Office Administration Chairperson seat on Executive Board & General Board of Directors.

10/98 – 06/00

ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL (Hamilton, New Jersey)

Human Resource Generalist/Recruiting Specialist

Relocated from Pennsylvania to New Jersey. Training healthcare facility; 1,000 union and non-union employees.

Responsible for full recruiting efforts throughout facility with focus on analyzing and decreasing turnover rate.

Designed and implemented recruiting and retention programs reducing turnover by 25% in two-year period;

Facilitated external job fairs;

Lead role as advisor of employee relations issues, disputes, and investigations;

Developed, trained, and implemented HR policies and procedures .

PROFESSIONAL MEMBERSHIPS

Society of Human Resource Management (SHRM)

Professionals in Human Resources (PIHRA) Los Angeles County Chapter

Council of Hotel and Restaurant Training (CHART)

Aurora Chamber of Commerce Member

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