Customer Service Manager
Resume:
Timothy J.Bearman
Fort Wayne, IN 46804
260-***-**** cell
QUALIFICATIONS
* ***** ************* *********/**********/wealth planning.
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* ***** ******e sales.
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13 years of management, supervision and operations experience at
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multiple locations in the restaurant field.
LICENSES HELD
Series 7
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Series 66
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Life & Health and Annuities
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Property & Casualty
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EDUCATION
Ball State University, Muncie Indiana
Bachelor of Science in Finance, May 1993
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EMPLOYMENT
2008-Current Agent, State Farm
Provide clients with current insurance needs and financial services
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Focus on small business clients as well as individuals and families
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Service existing book of business with all needs, changes or claims
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Continuously marketing for new business for all lines
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Manage office and staff as well as staff development
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2006-2008 Financial Advisor, Smith Barney
Worked with clients building comprehensive financial plans
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Serviced small business clients as well as individuals and families
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Worked towards acquiring new clients on a continual basis
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Held quarterly seminars pertaining to market indicators
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2005-2006 Manager, Ryan’s Restaurant
Responsible for supervision and training of new hires and existing 60
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employees
Managed and handling of the restaurant cash flow. Completed daily
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cash reports, volume reports, and product reports, while providing
excellent customer service
Assisted in the marketing of a $60,000 a week volume store.
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2002-2005 General Manager, Ruidoso Subway, Incorporated
Hired and trained quality employees in multiple locations.
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Performed weekly inventory and determined shrinkage and cost
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problems.
Supervised and motivated employees.
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Excellent customer service skills were utilized and met the needs of
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guests in the stores.
Obtained new accounts from other businesses and schools in the
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community.
Accomplishments included having the highest volume sales three
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separate times in a ten year old store, and opening two new locations
within one year.
1995-2002 Assistant Supervisor, Subway Systems,
Incorporated
Hired and trained quality employees.
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Performed weekly inventory.
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Excellent customer service skills were utilized and met the needs of
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guests in the stores.
Supervised and motivated employees.
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Accomplishments included reducing turnover by 150%, increasing and
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maintaining productivity 25% over market average while maintaining
highest volume store in Fort Wayne.
1993-1995 General Manager, New Mexico Subway,
Incorporated
Hired and trained quality employees in two separate stores.
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Ordered all food, produce, and supplies required to operate and
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maintain stores.
Excellent customer service skills were utilized and met the needs of
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guests in the stores.
Organized business generating programs and meetings.
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Maintained two separate stores.
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Marketed for new profit opportunities.
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Accomplishments included 14 consecutive months of net sales 10%
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greater than prior year’s sales, maintaining companywide food costs
and productivity goals for length of employment.
References Available Upon Request
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