Customer Service Management
Resume:
LAKISHA M. ROBINSON
Solon, OH 44139
abnkcu@r.postjobfree.com
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OBJECTIVE: Accounting position that will use my accounting degree and related experience.
EDUCATION:
December 2007 HAMPTON UNIVERSITY-Hampton, VA
Bachelors of Science in Accounting
Graduated with honors 3.12 GPA
University Dean’s List 2004 – 2007
National Dean’s List 2004 – 2007
EXPERIENCE:
March 2009- LOWE’S COMPANIES, INC. - Poland, Ohio
September 2009 Administrative Office Clerk (Seasonal Position)
Prepared daily bank reconciliations and deposits.
Maintained the accurate and timely processing of payroll and accounts payable/receivable.
Ensured accurate balancing of all transactions and receipts and researched and reconciled any
discrepancies.
Took on cash management responsibilities normally handled by the supervisor; initiative enabled
supervisor to concentrate on special projects that have been on hold for months.
Improved file management by eliminating filing backlog; created new filing systems and
procedures that ensured critical material was easily accessible at all times.
November 2008 – AMERICAN EAGLE OUTFITTERS INC. - Warrendale, PA
February 2009 Fraud Analyst (Contract Position)
Assisted with the development/refinement of fraud detection controls and reported suspicious
activity.
Reviewed alerts on fraud detection systems and recommended appropriate follow-up, including
the completion of Suspicious Activity Reports.
Handled customer inquiries.
Managed customer escalations.
Communicated with financial institutions to validate accounting information and confirm
authorizations for purchases.
February 2006 – LOWE’S COMPANIES, INC. - Hampton, VA
October 2007 RTM Clerk (February 2007 – October 2007)
Managed department’s day-to-day operations for example reduced thousands of dollars in loss of
high-valued products by acquiring credit for damaged/defective merchandise.
Developed and maintained an excellent working relationship with vendors such as Pella, Scotts,
GE, Whirlpool, and Kohler.
Customer Service/Cashier (February 2006 – February 2007)
Ensured all customers received outstanding service by providing a friendly environment which
included greeting and acknowledging each customer, maintained outstanding standards, and
solid product knowledge.
Controlled inventory loss and expenses through proper cash management and adhered to all
corporate policies.
Performed cycle counts when needed.
SKILLS: Microsoft Office Suite (advanced skills in Word, Access, Excel, PowerPoint), Peachtree,
Internet Research, and email application (Outlook Express).
ACTIVITIES: Student Government Association
VA Pre-Alumni
Students in Free Enterprise (SIFE)
Obama’s Campaign for Change, Volunteer
National Association of Black Accountants (NABA)
References available upon request.
Contact this candidate