Sales Quality

RICHARD S. MILLER

*** ***** *** ~ Central Point, OR 97502

C: 541-***-**** ~ H: 541-***-****

*******.******@*****.***

PLANT MANAGER / LEAN MANUFACTURING EXPERT

Dynamic operations leader with a proven track record of meeting customer requirements and business

objectives by saving money, improving quality, meeting schedules and building capacity. Specializing

in building operations in growing high tech companies where high performance is a strategic factor.

Initiator and strategic thinker with the ability to collaborate with all functions in an organization. Skilled

in instituting best practices and building systems to solve problems and maximize processes, materials,

people and information. Exceptional communicator, adept at building high performing teams.

“Rich designed and developed our modern manufacturing process. Through his efforts we improved our quality

to near perfect while significantly reducing our costs. Rich held a vision of the final process that he implemented

systematically until all the pieces worked together. He is a master at this because he truly enjoys the challenge.”

Hank O’Daugherty, CEO, Professional Tool Manufacturing

AREAS OF EXPERTISE / CERTIFICATION

Continuous Improvement – Passion and experience applying Lean and SixSigma Certified Lean Practitioner

and Six Sigma Black Belt.

Human Resource Development – Motivate, lead and train co-workers to achieve high performance with focus

on respect, high involvement and team work.

Sales and Operations Planning – Create systems and collaborate with Sales and Marketing to define and

meet customer requirements.

Quality Systems – Develop and deploy systems to improve and maintain raw material and product quality and

to satisfy regulatory requirements.

Order Fulfillment – Implement ERP and data systems to effectively schedule and monitor customer orders.

New Product Introduction – Set up processes and collaborate with R&D to bring new products to market,

while reducing lead times, delays and costs.

Materials and Inventory Management – Effectively utilize ERP and Kanban systems to minimize inventory

costs, while meeting customer product demand APICS – CPIM and CIRM certified.

Engineering/Technical Acumen –Understand technical issues and communicate effectively to resolve

problems and improve products and processes Masters Degree and Professional Engineer in Industrial Eng.

Budgets, P&L and Cost Management – Develop and follow budgets. Accurately report costs. Continuously

strive for minimum 10% annual COGS reduction.

Strategic Thinker –Provide insightful input on companywide goals, objectives, policies and procedures.

PROFESSIONAL EXPERIENCE

LeanSigma Consultant, OREGON MFG. EXTENSION PARTNERSHIP and SYSOPS 2004 – Present

Responsible for leading LeanSigma and other consulting engagements to help manufacturing companies

succeed by solving operational challenges to deliver products and services on time, respond more effectively to

individual customer requests, improve quality, and lower costs.

• Conducted over 30 projects with multiple industrial firms implementing Lean transitions, Six Sigma, ERP

systems, and incorporating other best practice techniques.

• Clients reported, per an independent survey, that the above projects helped them increase sales $21.5M,

save $2.6M in operating costs, invest $3.7M on business expansion, and create or retain 140 jobs.

• Doubled business volume, made record profits and achieved zero defective products shipped for a defense

contractor client by implementing Lean Manufacturing, ISO Quality Systems, Balanced Scorecard Strategic

Planning and other initiatives. Client was awarded "Vendor of The Year" by ITT.

• Coach and mentor for business owners and top executives - developed and delivered training classes, led

value stream mapping teams, conducted kaizen events, and provided hands-on process level support.

• Served as interim executive for clients: CEO for 1.5 years and Director of Operations for 1 year.

RICHARD S. MILLER - PAGE TWO

PROFESSIONAL EXPERIENCE (Continued)

Director of Operations, PROFESSIONAL TOOL MFG., ASHLAND, OR 1999 – 2004

Managed over 100 people in Production, Quality, Purchasing, Materials, Engineering, Facilities and Safety.

Also, served as member of Executive Strategy team determining company strategies and policies.

• Enabled company growth and sales increase from $6M to $42M by exceeding customer expectations for

on-time, quality and affordable products.

• Achieved an overall 99.8% on-time order fulfillment with 100% to key customers: Sears, Home Depot and

Lowe’s through effective Sales and Operations Planning (SOP).

• Reduced manufacturing related customer complaints from over 10,000 ppm to a steady 2,000 ppm through

Six Sigma Quality practices and Supplier Quality Management systems.

• Received supplier of the year recognition from Home Depot for quality and delivery performance.

• Achieved a 23% reduction in COGS with a 48% labor cost and 19% material cost reduction due to reduced

scrap, rework and labor efficiency gains by applying Lean Manufacturing principles.

• Saved over $1M a year by leading an Asian outsourcing initiative to China with multiple trips over several

weeks for many components including electro-mechanical, plastic, and metal.

Improvement Project Leader, MEDICAL PRODUCTS COMPANIES 1990 – 1999

1996 – 1999

3M / IMATION DRYVIEW X-RAY FILM FACILITITY, White City, OR

MALLINCKRODT BLOOD GAS SENSOR SYSTEMS, Ann Arbor, MI 1993 – 1996

COBE CARDIOVASCULAR SURGERY EQUIPMENT, Arvada, CO 1990 – 1993

Responsible for leading and implementing plant-wide improvement initiatives using Demand Flow, Total Quality

Management, Theory of Constraints, ERP systems and other manufacturing best practices. Efforts spanned

multiple product lines and work centers within the three companies.

• Reduced process cycle times from weeks to days, improved labor productivity by 30-50%, reduced

inventory levels by 50-90%, reduced manufacturing space by 25-50%, and reduced set up times by 67%.

• Conducted multiple initiatives at all three locations utilizing statistical quality techniques including DOE,

regression analysis, control charts, etc. These efforts combined with Total Quality Management problem

solving tools and PokaYoke resulted in reducing customer complaints by 40% while reducing scrap by 37%.

• Plant Project Administrator for “Global Applications Migration Project” at (3M/Imation) replacing 3M

corporate IT systems with Oracle ERP and other integrated applications. This was the largest IT transition

to date in history involving several plants around the world. Successfully converted to the new systems

saving millions in support fees.

EDUCATION

ME, Industrial Engineering, University of Utah, Salt Lake City, UT

BS, Mining Engineering, University of Utah, Salt Lake City, UT, graduated Magna Cum Laude

Additional graduate course work at Stanford University, Thunderbird School of International Management and

University of Colorado

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