Manager Management

Kimberely A. Arbour

**** ****** *********, ******, ** 53403

262-***-****(home), 262-***-****(cell)

abnka9@r.postjobfree.com

http://www.linkedin.com/in/kimarbour

Profile Over 22 years experience in public safety in communications as well as sworn positions.

Ability to lead in consolidation processes from concept to operational status.

Goal-oriented individual with proven strong leadership skills and abilities.

Organized, highly motivated, and detail-oriented problem solver.

Proven ability to work in unison with staff, management, and government officials.

Education M.S., Business Management, Cardinal Stritch University, Milwaukee, WI

B.S., Business Management, Academic Distinction, Cardinal Stritch University, Milwaukee, WI

A.A.S., Police Science-Criminal Justice, Gateway Technical College, Kenosha, WI

Other Education: Gateway Technical College –Supervisory Management /Certificate

Milwaukee School of Engineering – 21 Credits Electrical Engineering Technology

Community College of the Air Force – 22 Semester Hours

Relevant Experience & Accomplishments

Program Coordination

Created successful propriety security organization for local transit authority.

Balanced $16 million operations budget resulting in 15 percent savings.

Managed $1.5 million GPS (Global Positioning System) project.

Wrote policies and procedures for transit ADA guidelines.

Designed service development plans and conducted operation assessments .

Counseled employees to aid in defining career and work related goals and objectives.

Formulated, wrote, and implemented new employee orientation manuals.

Management/Supervision

Directed recruitment and retention of supervisors and staff of over 100 employees.

Trained, supervised and evaluated staff, coached employees in a variety of skills.

Resulted in multilateral staff achievement of work objectives.

Managed and developed over 100 employees into goal-oriented, cohesive group.

Successfully refined and implemented workload design to become a more efficient staff .

Employment 911 Public Safety Dispatcher, V illages of M t. P leasant and Sturtevant, WI 1996-present

Provided professional public safety communications for local police and

fire agencies in a consolidated dispatch center.

Performed statistical analysis for the Uniform Crime Reporting system for

multiple jurisdictions by generating monthly crime reports to the

Wisconsin Department of Justice.

Facility Manager, C enter for Advanced Technology and Innovation, 2005-2006

Sturtevant, WI

Oversaw operations of daily technology based campus for clients at 25,000

sq. ft. facility.

Directed facility use, technology equipment use, catered meetings, job

fairs, and contracted services.

Operations Manager, B elle Urban System, Racine, WI 1995-2005

Managed transit operations for the City of Racine, WI .

Supervised staff of operators, mechanics, and clerical personnel.

911 Communications Technician, R acine County, WI. 1992-1994

Provided professional public safety communications for local police and

fire agencies in a multi-agency dispatch setting.

911 Dispatcher, V illage of Caledonia, WI. 1987-1992

Provided professional public safety communications for local police and

fire agencies.

Performed clerical support for the officers of the Caledonia Police

Department which included typing criminal investigative reports, filing,

bond collections, and other duties as assigned.

Military United States Air Force, Air Force Communications Command

Non- Commissioned Officers Leadership Academy, Graduate

Satellite Communications Systems Training, Graduate

Space Communications Systems Equipment Operator/Specialist Training, Graduate

Honors & Honorable Discharge – United States Air Force

Awards Distinguished Humanitarian Services Award Recipient

Outstanding Unit Award Recipient

Basic Training Award Recipient

Academic Achievement Award Recipient

National Quill and Scroll Award Recipient

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