Customer Service Sales
Resume:
Timothy M. Quandt
Powell, Ohio 43065
Phone: 614-***-****
Email: ***********@*****.***
EDUCATION Ohio University
Bachelor of Science, Communication
Minor, General Business
June, 1998
EMPLOYMENT
HISTORY
Twenty First Century Communications
October, 2008 – Present
Client Manager
• Develop and maintain telecom outage programs for utility companies
across the United States.
• Manage the daily needs of these companies by working closely with client
representatives.
• Communicate client expectations to internal Sales, Network and
Programming teams.
• Responsible for internal teams meeting set timeframes and budgets.
• Assist in the sales of additional outage features and internet based
programs.
• Author operation manuals and training literature for clients and coworkers.
• Provide pricing quotes to clients and Sales team.
Qwest Communications
June, 2008 – October, 2008
Operations Tech - Contractor
• Manage the flow of Private Line, Internet and Frame Relay provisioning
orders on a daily basis.
• Research and validate orders submitted in error or with missing
information.
• Work in association with internal departments to resolve procedural issues.
• Educate current and new employees on processes.
• Develop relationships with vendors in order to meet the needs of the
customer.
• Document systems issues in need of review. Then assist IT with
resolution.
Merrill Corporation
October, 2007 – April, 2008
Account Specialist
• Responsible for the daily fulfillment and printing operations for a Fortune
500 company.
• Develop professional relationships with clients and vendors through
conference calls, emails and on-site visits.
• Execute various mailings dependent on the needs of the client.
• Implement and oversee vendor quality control specifications.
• Delegate tasks among team members and internal departments.
• Analyze and deliver daily client reporting.
• Coordinate shipping/receiving with clients and vendors.
• Project future client needs and implement processes to meet those needs.
• Train new employees on company rules and procedures.
Qwest Communications
June, 2007 – October, 2007
Order Manager – Order Engineering Center
• Create and monitor sales orders for Voice, DIA and Private Line products.
• Validate order information via customer inquiries, contact with Sales and
contracts.
• Provide order status to customers and Sales.
• Communicate systems issues with management in order to streamline
current processes.
• Assist with large team projects on a regular basis.
• Document orders created for archival purposes.
Qwest Communications
March, 2000 – June, 2007
Wholesale Account Manager III
• Manage the day-to-day provisioning for 40-50 domestic and international
accounts. These include the largest Wholesale customer, Power Net
Global.
• Provide direct customer service and support to client base.
• Analyze existing internal business procedures. Then implement
improvements and strategies to enhance customer service.
• Educate customers regarding Qwest billing rules and procedures.
• Coordinate and facilitate training initiatives to Account Managers involving
Qwest provisioning procedures.
• Provide in depth training to customers dealing with Qwest provisioning
procedures, the Remote Control website, as well as additional telephony
subjects.
• Participate in quarterly trainings to expand and enrich personal skills.
Huntington Bank
October, 1999 – February, 2000
Loan Processor - Contractor
• Assist in the processing of automobile/mortgage loans.
• Prepare contract signature packets for approval process.
• Ensure that the proper documentation is forwarded through all appropriate
channels.
• Complete required documentation for contract archival.
• Review documentation to confirm that required information has been
included and correctly displayed.
• Perform various clerical tasks such as word processing, filing, preparing
spreadsheets.
Enterprise Rent-A-Car
July, 1998 – October, 1999
Sales Representative
• Address and resolve complex customer service issues.
• Obtain multiple new accounts through effective sales techniques.
• Prepare and execute rental contracts for clients.
• Coordinate rentals and payments with insurance providers.
• Responsible for the service and maintenance of the automobile fleet.
• Service new and existing company accounts.
Contact this candidate