GWEN JONES

*** ******* ***** **** 336-***-**** (H) 336-***-**** (M)

Madison, NC 27025 abnk82@r.postjobfree.com

www.linkedin.com/in/gwenjones

SUMMARY

An enthusiastic, assertive and well organized individual with professional skills in project management,

e-commerce, marketing communications, sales and customer service; Experienced in the areas of project

planning, problem solving and priority management; Hands-on, attention-to-detail; sound judgment,

honest and trustworthy.

EXPERIENCE

October 1997 – February 2009

CENTER FOR CREATIVE LEADERSHIP (CCL®)

Greensboro, NC

December 2005 – February 2009

Project Manager, Global Marketing

Managed the execution of multiple concurrent projects for CCL’s global marketing group. Controlled

all project schedules and deliverables in support of approximately $90 million in revenue. Served as

the first-tier problem solver and key point person for specific marketing activities.

Managed and scheduled the work flow for the production of key marketing collateral including

brochures, catalogs, product fact sheets, W eb marketing campaigns and CD-based sales tools;

Collaborated with over sixty global salespeople to customize industry specific sales tools,

documents, presentations and multi-media components;

Executed and deployed email campaigns for new product launches, upcoming events and

publication alerts to clients. Managed the mailing schedule, determined target audience, landing

pages and appropriate mailing lists;

Acted as the key liaison between vendors, agency, designers and copywriters to coordinate and

communicate daily workload and priorities; Provided timely correspondence and presentations to

the team resulting in 100% customer satisfaction;

Developed and implemented a sales force intranet site utilizing Microsoft SharePoint, reducing

the time associated with reviewing new global marketing campaigns, branding guidelines and

formats.

June 2002 – December 2005

Client Relationship Advisor III, Client Services Group

May 2001 – June 2002

Client Relationship Advisor II

Responsible for the sale of services offered by the Center for Creative Leadership for specific client

accounts. Generated sales with new customers and communicated promotions effectively through

precise product knowledge enhancing overall sales revenue. Received numerous certificates of

recognition for excellence in customer service.

Advised clients of our overall services, including leadership programs, coaching sessions,

national conferences, company publications and new products; Managed clients relating to over

$350,000 in revenue;

Multi-tasked among multiple server-based computer applications to exceed sales expectations

annually; Handled incoming client call demands and provided quick and accurate responses to

requests.

May 1999 – May 2001

Project Coordinator, Alliances and Partnerships

Coordinated project details with clients and communicated clearly the priorities with team

partners; Published status reports on project timelines and provided budget updates for staff

travel expenses and adjunct invoices.

October 1997 – May 1999

Assessment Services Assistant and PR Internship

Assisted in data collection and preparing assessment feedback reports for all CCL programs;

Provided department support in the areas of news releases and newsletters.

EDUCATION

THE UNIVERSITY OF NORTH CAROLINA May 1999

Greensboro, NC B.A. Communication Studies

SKILLS

Microsoft Word, Excel, PowerPoint, Access and recently learned SharePoint

Adobe Photoshop, Page Maker, Claris Works, QuarkXpress

Skilled in copyediting, copywriting, proof reading

Epicor/SalesLogix and WebEx

Currently taking classes on Web design, CSS, HTML and flash

INTERESTS

Crafts, gardening, photography

Traveling and spending time with family and friends

REFERENCES

Available upon request

Contact this candidate