Administrative Assistant Years Experience
Resume:
Joyce Hielema
Franklinton, NC 27525
Cell: 919-***-****
abnk74@r.postjobfree.com
** ***** **** ***** ********** Company with 15 years IS experience and 5 years of Sr.
Administration Support.
Ability to direct complex projects from concept to fully operational status.
•
Goal-oriented individual with strong leadership capabilities.
•
Organized, highly motivated, and detail-directed problem solver.
•
Proficient in Microsoft Office through version 2007
•
Proficient in Lotus Notes as well as Outlook
•
Quickbooks 2008 and 2009 experience
•
18 years experience with Harvard Graphics Crystal reports
•
6 years experience in Crystal Reports
•
15 years experience working with AS400
•
5 years experience with Active Dirctory
•
10 Years experience working with LiveLink
•
15 years of working with and developing CA UniCenter
•
Proven ability to work in unison with staff, volunteers, and board of directors
•
EMPLOYEMENT HISTORY
1996 - 2008
IS Help Desk Manager / Department Administrative Assistant
bioMerieux Inc Durham, North Carolina
• Reported the Sr. VP of IS as well as the CIO of IS International
• Managed 6 employees, Help Desk and PC Support Groups, hired and dismissed as
needed provided training and merit review process.
• Maintained inventory and purchase of all hardware and software for all of North
America
• Supported 1800 users
• Provided weekly statistic reports and graphs
1989 – 1996
Sr. Administrative Assistant
bioMerieux Inc Durham, North Carolina
• Supported the Director of IS, Customer Service, Shipping and Receiving and
L ogistics.
• Supported 35 users as well as 5 Managers
• Composed monthly reports for the CIO as well as graphs
1988 – 1989
Credit & Collections
b ioMerieux Inc Durham, NC
• Posted incoming payments to customer accounts, managed all credits and debits to
accounts, provided charts for DSO metrics from General Ledger information
E DUCATION
• GED, some college,
• Frontline Leadership – 1994 Zenger Miller
• Understanding Networking Fundamentals – 1999 – Global Knowledge
• Understanding Computer Networks – 1999 – Global Knowledge
• Understanding Computer Networks – 1999 - Global Knowledge
• Understanding Network Fundamentals – 1999 - Global Knowledge
• A+ - 2000 - Global Knowledge
• Windows NT 4.0 Workstation – 2000 – Global Knowledge
• Upgrading and Repairing PCs – 2001 – Global Knowledge
• Tele-Service Skills Training Course – 2003 – bioMerieux Inc.
• Certified Help Desk Manager – 2004 – STI Knowledge
• Performance Management – 2005 – bioMerieux Inc.
• Microsoft Office versions through 2007
• Crystal Reports
• Managing People Fundamentals - 2008
o Expectations and Results: The What, When, Why and How
o Maximizing People Resources: - Delegating and Allocating
REFERENCES
Wes Hassell – Home, 919-***-**** Cell, 919-***-****: email - abnk74@r.postjobfree.com
Ted Walsh – Home, 919-***-****, Cell, 919-***-****, Work, 919-***-****: email
abnk74@r.postjobfree.com
Larry Yudell – Home, 336-***-****, Cell 919-***-****, Work, 919-***-****: email –
abnk74@r.postjobfree.com
Jennifer Davis – Home, 919-***-****, Cell, 919-***-****, Work, 919-***-****: email
abnk74@r.postjobfree.com
Frederick Davis – Home, 919-***-****, Work, 919-***-****: email -
abnk74@r.postjobfree.com
Contact this candidate