Customer Service Sales

Ernest Ingram

Phone: 602-***-**** Email: abnk6q@r.postjobfree.com

EDUCATION

Bachelor of Science in Technical Management with an emphasis in accounting

DeVry University, Phoenix, AZ GPA 3.02 October 2009

SOFTWARE COURSE EMPHASIS

MS Word MS Project Auditing Business Management

MS Excel Internet Explorer Tax Accounting Project Management

MS Access TurboTax Financial Accounting Managerial Accounting

MS Outlook QuickBooks Advanced Accounting

MS PowerPoint Intermediate Accounting I, II, & III

EXPERIENCE

Driver

Yellow Cab, Phoenix, AZ 4/2009 - Present

Respond to calls from dispatch and transport customers throughout the Phoenix area. Demonstrate the ability

to follow directions, read maps, and maneuver throughout the valley of Phoenix. Provide excellent customer

service.

Customer Service Representative

Facility Source, Inc. – Contracted through OfficeTeam, Phoenix, AZ 11/2008 – 1/2009

Dispatched technicians to various commercial properties and ensured that work orders were completed in a

timely manner. Negotiated job rates between vendors and property managers. Met and exceeded daily

quotas for filling inbound and outbound orders for repairs and job completions.

Lead Cashier

We Buy Scrap, Phoenix, AZ 11/2007 – 10/2008

Supervised five employees and effectively handled any customer concerns. Prepared cash drawers for

cashiers and counted down and closed drawers at the end of the shift. Prepared written reports showing an

accounting of all cash transactions, conducted audits, printed commodity reports, and handled reconciliation’s.

Driver

Discount Cab, Phoenix, AZ 10/2004 – 11/2007

Demonstrated efficient working knowledge of computerized dispatch system and promptly and safely delivered

customers to their destinations. Maintained professional demeanor and appearance and effectively

communicated with and provided excellent customer service to all customers.

Customer Service

Continental Promotions Group, Phoenix, AZ 4/2003 – 4/2004

Demonstrated excellent customer service skills while working in a call center environment and responding to a

large volume of customer inquiries. Processed faxed and mailed-in rebates and responded to customers via

email, regarding the status of their rebates. Entered and updated all new customer information in company

database.

Account Manager – Cleaning Chemical Sales

Neutron Industries, Phoenix, AZ 2/2002 – 4/2003

Performed a large volume of business to business sales calls on a daily basis and met daily sales quotas.

Increased sales in vertical franchise markets that include apartments, hotels, daycare centers, and nursing

homes. Successfully collected on overdue accounts.

ORGANZATION AFFILIATIONS/MEMBERSHIPS

Institute of Management Accountants (IMA) Student Member

AWARDS

IMA Valley of the Sun 2009 Scholarship Recipient

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