Customer Service Manager

Gary E. McLaughlin

**** ****** ***** ~ Dublin, Ohio 43017

Email: *******@*****.*** - Cellular 614-***-**** – Residential 614-***-****

Regional Director ~ Property Operations

15+ Years of Successful Residential Property Management

Contributing Team Member for Growth and New-Business Development

Professional Work Experience

NAI Ohio Equities, Columbus Ohio 2006 - 2009

Regional Director

Supervision-oversight on 1,500 rental units throughout the Columbus, Ohio-Indianapolis, Indiana

• Supervision of 28 employees – Property Management and Maintenance.

• Occupancies ranging from 85% to 97% throughout my tenure.

• Collections 96% of available rent revenue on a monthly basis.

• Strategic-Operational planning. Execution of such plans throughout property portfolio.

• Implementation of company policies, programs, goals and property priorities.

Buckeye Management Company, Columbus Ohio 2004- 2006

Regional Manager

Successful management and operational control of 8 HUD 202, Section 8 and Tax Credit apartment complexes

throughout the state of Ohio, Kentucky and Indiana.

• Responsible for daily operations of these properties through effective leadership and guidance

of Property Management personnel and maintenance.

• Occupancy 83% to 95% during this timeframe.

• Strategic and Operational planning – Execution of such plans throughout property portfolio.

Implementation of property improvement programs.

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J&L Real Estate Investments, LLC, Cherry Hill, New Jersey 1995-2004

Cherry Hill, New Jersey

Property Division Manager

Overall lead supervisor overseeing property portfolio consisting of ten 150 unit apartment units and

condominium units throughout the Greater Philadelphia – New Jersey Metropolitan marketplace.

Past Professional Credentials include:

Lead Supervisor Weekly Reporting to Management Material Acquisition

Quality Control Vendor/Contractor Interface Field Inspections

Customer Service Payroll Hiring of Employees

Computer Reporting Tenant Relations Past Due–Eviction processes

Budgetary Reporting HUD Replacement Reserve Training

Field Operations Profit and Loss Marketing Lease Retention

Education ~ Professional Development

University of Cincinnati, Cincinnati, Ohio BBA – United Way Volunteer Fund Raising

Youth Sports Coaching – Alumnus Delta Tau Delta Fraternity

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