Manager Customer Service
Resume:
JAMES WADDELL
Kernersville, North Carolina 27284
abnk5w@r.postjobfree.com
BUSINESS PROFILE
Hands on Professional Executive effective at reducing costs, and improving systems and procedures
through employee empowered groups. An action person with a proven record of success in many different
industries in national and international settings. Outstanding communication and people relationship skills.
Likes to accept new and different challenges, solve difficult problems and produces the desired profit
results through personal efforts and working in a team environment.
AREAS OF EXPERTISE
• • •
Management Recruiting/Hiring/Training Strategic Planning
• • •
Human Resources Problem Solving Communications
• • •
P & L Responsibility Team Development Leadership
• • •
Cost Savings Programs Strategic Alliances Cross Functional Consulting
• • •
Personnel Development Contracts/Negotiations Systems/Procedures Improvement
PROFESSIONAL COMPETENCIES
Microsoft Word, Excel, Power Point. Microsoft Project 2007, Navision, HRIS, Inventory Control, TQM
PROFESSIONAL EXPERIENCE
2008-Present Private Consulting Consultant Kernersville, NC
Provide business-consulting services. Recent projects: Shelf management
program for retail outlet, Pre-convention planning for state-wide convention,
legislative review of study commission report for ABC Board Association
1999-2008 Triad Municipal ABC Board Wholesale/Retail Liquors Winston-Salem, NC
President
Accomplishments-
• Initiated customer service process consisting of defining employee
responsibility, upgrading 14-store environment and improving product
marketing and shelf management, resulting in 25% increase in retail
sales and achieving $30M in sales for first time in 50 year history of
organization.
• Initiated P&L controls, oversight and integrated marketing plan
resulting in achieving 10% + profit ratio annually.
• Optimized inventory control, product selection and distribution process
resulting in increased inventory turns
• Recruited store management and built strong store talent
• Developed and taught merchandising management techniques and shelf
management techniques
1998-1999 Waddell & Associates Owner/Consultant Kernersville, NC
Provide business-consulting services
Accomplishments-
• Developed employee guidelines manuals and training for employees of
client companies resulting in increased employee awareness and
understanding of company policies and guidelines.
• Developed personnel development process and presented training and
follow-up improving managers’ performances.
1997-98 Headway Corporate Staffing – Manager, Human Resource Outsourcing
Durham, NC
Hired to establish new Human Resource Outsourcing Division of staffing
company.
Accomplishments –
• Developed all marketing material
• Served as Human Resource department for 350 employee extruded
plastic company including start-up of new plastic wine cork business
1992-97 Deere-Hitachi Construction Machinery Corp. Kernersville, NC
Human Resources Manager
Accomplishments –
• Completed all recruitment, hiring and training
• Negotiated with welfare benefit provider resulting in zero increase in
welfare benefit premiums for three consecutive years
• Developed and initiated safety awareness program resulting in 20%
reduction in workers compensation premiums
1979-92 PPG Industries, Inc. Fiberglass Manufacturer Shelby, NC
Safety Director, Performance Management Supervisor
Accomplishments –
• Developed and implemented industrial hygiene process which
significantly increased safety and health of employees in a
manufacturing operation resulting in zero infractions during OSHA
inspections.
• Initiated pre-employment screening process involving application
screening, behavioral situation role playing, operational training
through local technical college and final selection process with
production supervisors, resulting in better qualified hires and employee
retention.
• Created, implemented and managed quality improvement team process
at 1500 employee manufacturing operation, resulting in improved
employee teamwork, reducing operational defects and increasing
employee awareness of quality and individual efforts
1990-92 Azdel, Inc. (Joint venture PPG and GE Plastics) Shelby, NC
Thermo plastic laminate Human Resource Manager
EDUCATION
University of South Carolina Columbia, SC
Bachelor of Science – Biology/Psychology
Midlands Technical College Columbia, SC
Associates Degree in Engineering Technology in Safety and Health Engineering
University of North Carolina at Greensboro Greensboro, NC
The Bryan School of Business
Professional Management Development Program
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