Manager Training

CHUCK MITCHELL

**** **** **. *. • Bradenton, FL *4203 • abnk53@r.postjobfree.com • 941-***-****

C HIEF P ERFORMANCE O FFICER

Organizational Realignment to focus on Performance Excellence Results:

Leadership - Customer - Operations - Workforce

Goal: 3 To 12 Month Contract Assignment - to create a new and highly desirable organizational capability:

Chief Performance Officer (CPO). The CPO role is now recognized in both industry and government as a key

and essential organizational position designed to sustain continuous, tenacious focus on survivability,

sustainability, growth and achievement of strategies that leave competitors behind.

Chuck Mitchell walks in the door with a 25+ year record of achievement in training, coaching and providing

powerful practices and tools that help organizations achieve performance excellence. Expert in assessment

of top-to-bottom current results and realignment of strategy and teams toward a strong and consistent focus

on significantly improved results. Adept at driving the growth of company revenues through improved

leadership, customer- and market-focus, operations and workforce performance. Chuck is an exceptional

mentor and coach. When Chuck departs, your organization will have the policies, practices, tools and

training needed to continue on your new path toward performance, results and excellence.

Chuck provides the infrastructure for success in the event you decide to hire a permanent CPO.

Core competencies include:

• Strategic Market Positioning • Key Process Improvement • Workforce Capability Boost

• Customer Satisfaction/CRM • Project Management (EVMS) • Workforce Engagement Boost

• Product/Service Excellence • Quality & Risk Management • Workforce Performance Boost

U NIQUE A PPROACH

If your organization has symptoms like these, then you may need a Chief Performance Officer capability:

Your customers are pulling your funding or contracts and allocating them elsewhere

Your strategic plan is not measurable or is not being accomplished

Your products/services are experiencing customer issues and you are losing market share

Your key processes are not well documented and less efficient than necessary

Your organization experiences too much rework, defects or waste

Your workforce is not performing as well as they should be; not well engaged or motivated

If you bring Mr. Mitchell in the door and turn him loose, he will follow one key rule: "Make No Assumptions"

To rapidly move your organization toward high performance Mr. Mitchell brings a unique approach:

1. Organizational Assessment (X-Ray) in sixteen (16) key performance areas (all work units)

2. Providing High Performance Organization practices and tools and training people to use them

3. Creating new, strategic Performance Measures and Targets for success (Dashboard/Metrics)

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CHUCK MITCHELL - CHIEF PERFORMANCE OFFICER Page Three

S UCCESS S TORI ES

PRESIDENT, AfCI LLC, 1997 - CURRENT

Alliance for Continuous Improvement, Bradenton, Florida (www.afci-hpo.com)

AfCI is a leader in providing training, coaching and tools that create high performance organizations. Over a

period of 12 years, Chuck has created and improved his policies, practices and tools and used them to

capture a wide range of users (over 20,000) with over 250 government and commercial organizations of all

sizes. AfCI customer list is available at: http://www.afci-hpo.com/customers.html

Selected Achievements:

ITT Federal Electric Corporation (Vandenberg, AFB): ITT Federal Electric Corporation was faced

with the challenge of implementing an earned value management system (EVMS) that required a

rigorous Air Force review and acceptance process. Failure could mean loss of a large multi-year

contract for FEC. Chuck led a small consulting team to plan and baseline all 55 FEC projects and

successfully passed the Air Force Review – with ZERO discrepancies!

Electrospace Systems Inc (ESI; now Raytheon; Dallas, TX): ESI was faced with the absolute

requirement to get their performance management systems validated in order to continue to win by

Air Force, Navy and Army contracts. Chuck worked with senior ESI leaders and drove the company

through a complete overhaul of its project management policies, practices and tools. The end result

was ESI was the first company ever to achieve a Tri-Service (Army-Navy-Air Force) EVMS

Validation in less than one year!

Arkansas Army National Guard (Little Rock, AR): The Major General and their senior staff were

faced with creating a measureable and realistic Strategic Plan aimed at increasing effectiveness with

less staff and funding anticipated in the future. Chuck pulled the 20-senior leaders into an intensive

one-week workshop that produced a new Strategic Plan. The Major General and staff were so

impressed with the excellence of work that they awarded Mr. Mitchell the National Guard Bronze

Leadership Coin; a prestigious award rarely given to civilians.

US Army 10th Area Support Group (Okinawa): W hile providing the Army’s forward presence,

command and control and contingency operations in this critical region of the world, the ASG

Commanding Officer wanted to rapidly put in place a strategic metrics system with measures that

would help show that 10th ASG was doing a great job. Chuck pulled 75 people in multiple Army

departments into a 10-day series of meetings that produced a complete set of metrics running in a

ready to use database. The ASC Commanding Officer was sufficiently impressed to award to Mr.

Mitchell, the Army Bronze Coin of Leadership.

Pat Salmon & Sons (Little Rock, AR): One of the largest U.S. Postal Service mail with over 1100

trucks and over 1000 drivers hauling US Mail 24hrs/7days week in 26 states. The Postal Service

challenged Pat Salmon owners to apply for its new Postal Service Quality Supplier Award and

compete against 250 other major companies for this top award. If Pat Salmon could at least respond

well it would improve its chances of continuing to win USPS contracts. Mr. Mitchell created the new

systems, trained the company teams, and guided the application for award The Results: Pat Salmon

& Sons WON 1st Place in the USPS Quality Supplier Award!

Small Business Development Centers (USA): America's 1000+ Network of Small Business

Development Centers (SBDC) is the most comprehensive small business assistance network in the

United States and its territories. Mr. Mitchell decided to target this market for AfCI and created the

systems, marketing plans and sales processes necessary, then executed them all. The Results: As

of January 2009, AfCI systems and training products have been purchased by 220 of 1000 SBDC

sites in the USA. Chuck has an unusually strong capability to penetrate new & difficult markets.

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CHUCK MITCHELL - CHIEF PERFORMANCE OFFICER Page Three

P RODUCT S UCCESSES

PA-1 - Mr. Mitchell created the first Performance Analyzer software for Government EVMS data analysis and

successfully marketed it to over 500 Defense Contractors.

C/S-Trainer - Mr. Mitchell created the first Cost/Schedule (EVMS) computer based training system and

successfully marketed it to over 1000 Defense and Government users.

CI-Toolkit - Mr. Mitchell created a powerful set of TQM tools and the supporting training materials. This

toolkit was successfully marketed to over 20,000 users in all sizes and types companies and Government

agencies. Several of these customer sites used this system to win or place close in National Quality Awards.

HPLS - Mr. Mitchell created a special set of tools for the Small Business Administration (SBDC Centers) and

marketed it to 13 of the 50 USA Small Business Development Centers. Mr. Mitchell also trained over 220 of

America's SBDC Directors and Counselors.

HPO21 - Mr. Mitchell created this latest version of tools available online and used to transform any public or

private organization into a High Performing Organization. This is currently the top selling AfCI product.

M ANAGEM ENT E XPERIENCE

Program Manager, Hughes Aircraft, Fullerton, CA 1980-1984

Responsible for large SUBACS & Mk48 ADCAP Subcontracts

Managed large engineering and manufacturing program staff

Responsible for EVMS implementation of above programs

Program Manager, Interstate Electronics, Anaheim CA 1975-1979

Responsible for Submarine Defense Program Instrumentation Projects

Developed automated C/SSR for EVMS Subcontract reporting

Managed small engineering and manufacturing program staff

Created C/SSR EVMS software to assist in program management

E DUCATION & T RAINI NG

Master of Science (MS), 1984 – University of Southern California (Los Angeles, CA)

Bachelor of Science (BS), 1980 – Business Administration & Computer Science

U.S. Navy Submarine Service (7 years; including completion of a long series of electronics training

courses and advancing to E6 before honorable discharge and re-entry into the private sector.

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