Matthew

Matthew K. Schlabig

**** *** ***** ***** ******, Ohio 43021

614-***-**** abnk2s@r.postjobfree.com

Summary

A Senior IT leader with a proven track record of delivering multi-million dollar revenue

generating products and services. Accomplished successful implementations of several

solutions resulting in significant business transformation and cost savings. Significant

experience in all aspects of Information Technology in Operations and Applications

Development. Seeking an opportunity to lead an organization to influence change, grow

the organization, and implement successful business solutions.

Work Experience

JP Morgan Chase Columbus, Ohio

Independent Consultant 3/09 to Present

JP Morgan Chase is the fourth largest Financial Institution in the United States.

Merger and IT Integrations lead for JP Morgan Chase Home Lending Washington

Mutual integration. Leading all IT integration activities for Home Lending

Applications.

Affinion Group Columbus, Ohio

Vice President of Information Technology 5/02-3/09

Affinion Group (previously a division of Cendant Corporation) with annual revenues of $1.4b is a

marketing services provider specializing in product development for large financial and insurance

institutions. Services include solicitation, enrollment, billing, fulfillment and servicing of 18 product

offerings.

Maintained 2 distinct roles at Affinion Group – While leading the Applications

Development team - Lead a team of 150 associates for web development,

enterprise services design, contact center support, IVR/VRU, QA, Program/Project

Management, Package solutions, and Business Intelligence. When leading the IT

Operations team – Lead team of 90 resources responsible for Data Center

Operations (4 locations), 24x7 support, Service Desk, Disaster Recovery,

Compliance, Unix/Windows support, legacy system support and Database support.

• Highlights of Accomplishments:

o Implemented Identity Theft Protection suite of products for over 3m

members to assure personal protection. The effort included

integrations with over 10 providers. The $3m initiative resulted in over

$50m in annual revenues.

o Met all compliance initiatives for SOX 404, Payment Card Industry

(PCI) level 1, and ISO 27001 certification.

o Lead all operational activities including 24x7 support, basic operations

support (run), and disaster recovery.(in sourced and out sourced with

Sungard).

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Managed Service Desk and established ITIL based best practices

o

focusing on incident management, problem management, change

management and service desk management.

Established application infrastructure to support other products for

o

shopping, travel, children’s education in addition to supporting

applications for print/fulfillment, accounting, finance, billings, CRM, and

membership.

Merger and IT consolidations of 4 companies involving system

o

consolidations, organizational alignments, and in-sourcing of

application servicing which realized $9m in annual savings.

Established a formal quality assurance organization that performed all

o

quality activities to ensure 99.92% availability and an enhanced

customer experience.

Investigated and adopted new IVR/VRU technologies including CTI and

o

speech recognition software resulting in over 2 million customer

contacts being completed in the IVR which reduced contact center

spend by over $3m annually.

Created an enterprise data warehouse leveraging Cognos, Informatica

o

and Oracle supporting marketing campaign profitability analytics,

partner compensation reporting, member profitability, and financial

forecasting.

Established and lead an off shore development partner resulting in over

o

20% of applications and QA activities being performed by our off shore

group.

Constructed over 100 co-branded web sites for affinity partners within

o

an established web framework.

Established a vendor management system to consolidate all consulting

o

requisitions, pricing comparisons, and vendor metrics.

Built a Project Management Office to manage project governance,

o

project methodology support (RUP, Agile, and Waterfall) and metrics

reporting. Integrated project pipeline requests into HP EPPM tool for

demand management and resource management.

Created Enterprise Applications Integration team to standardized

o

vendor integrations, manage and govern SOA services construction,

and integrated within Spring Framework standards leveraging the BEA

(now Oracle) tool suite.

In-sourced Siebel 7.7 CRM applications development for European

o

operations resulting in over $1m annual savings and increased

productivity.

Recipient of Affinion Group Platinum award.

o

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Ernst & Young Management Consulting Columbus, Ohio

Senior Manager 5/97 – 5/02

Ernst & Young is a management consulting company specializing in large business transformation

initiatives and implementing large scale technology solutions.

Management Consulting functional duties – lead proposal and client engagement

management activities for business transformation initiatives.

Lead proposal development and engagement management activities

• Highlights of Accomplishments:

o Developed an enterprise financial data warehouse solution to

consolidate all actual material costing expenditure to provide analytics

for all divisions of Ford Motor Company to reduce actual material

spending by over $30m annually. This $18m effort included the

integration of 30 applications, adoption and implementation of Business

Objects, and management of 60 team members.

o Sold and built a custom CRM solution for McGraw-Hill Education

division to improve CSR call time and customer service. Managed a

team of 30 associates to build CRM application for order entry and

inventory management systems.

o Lead multiple teams at Coca-Cola Enterprises supporting financial

system upgrades, billing system upgrades, and off-shore development

team management. Managed over 40 on shore and 60 off shore team

members.

o Lead the quality and implementation activities for property and casualty

insurance system upgrade for Nationwide Insurance. Lead a team of

40 consultants and internal team members.

Banc One Services Corporation (currently JPMC) Columbus, Ohio

Sr. IT Manager - Lending 2/92 – 5/97

BOSC (currently JPMC) is the fourth largest banking institution in the US.

Sr. IT Manager Functional Duties – applications development management of

retail lending applications.

• Highlights of Accomplishments

o Managed a team of 15 resources supporting retail lending applications

for Banc One. Supported all lending product implementations,

customer servicing applications, customer statements, and reporting.

o Managed multiple regional bank integrations involving system

consolidations, operational improvements, and state and regulatory

regulation compliance.

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Education

Xavier University Cincinnati, Ohio

Master of Business Administration.

Bowling Green State University Bowling Green, Ohio

Bachelor of Science in Computer Science.

Affiliations/Certifications

Project Management Institute

ITIL Certification

Gartner Group

Quality Assurance Institute

Six Sigma Yellow Belt

References

Available upon request

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