Customer Service Manager

GAYLA DAVIS

*** ******* *** ****: 713-***-****

Cary, NC 27513 abnk2n@r.postjobfree.com

SUMMARY

Energetic, positive and goal oriented professional with excellent time management and communication skills. Outstanding

administrative skills; well organized, and computer proficient. Desire a career opportunity that will provide a challenging

avenue to significantly contribute to a company’s efficiency, growth, and profitability.

EDUCATION / LICENSE

University of Houston Downtown, Houston, TX; BBA in Marketing, 3.5 GPA, May 2004

North Carolina Real Estate License and Texas Real Estate License

North Carolina Notary

AREAS OF STRENGTH

• Solid work ethic - received three promotions from past employers.

• Strongly self motivated – takes responsibility and initiates action to solve problems.

• Enthusiastic with the ability to work both independently and as a team contributor.

• A multi-tasked decision maker, resourceful, extremely reliable, hard working, and honest. Exceptional

communication; listening, analytical and presentation skills.

• Committed to professional excellence; a quick learner; proven ability to adapt quickly to change.

EXPERIENCE

Operations Coordinator

HHHunt Homes Raleigh-Durham, LLC, Raleigh, NC 2007 - 2008

Residential/commercial Real estate development of single family, apartments and assisted living centers

• Assisted start-up division office with administrative, human resources, and accounting procedures

• Process weekly invoices, company credit cards reconciliations for 3 divisions, and VP.

• Assisted in creating operating and marketing budgets.

• Successfully completed new vendors set-up for over 80 companies, and assisted the Director of

Operations with purchasing procurement agreements for rebates/incentive programs.

• Established corporate rates with local area hotels, travel arrangements, coordinate monthly

management meetings and weekly operations meetings.

• Field and market research on TMLS for VP on new home starts and sales. Tracked incentives from

local area builders.

Office Manager

Trademark Property Company, The Woodlands, TX 2006 - 2007

Commercial property management & development to over 4.5 million sq ft of retail & mixed-use

• In charge of new lease set-up, tenant origination, audit leases for renewals and extensions. Calculated

and prepared rent commencement letters, estoppels and lease abstracts, and reported tenant sales figures.

Processed reconciliations, performed accounts payable, accounts receivable. Controlled petty cash, and

assisted in creating, updating and maintaining budgets and forecasting financial reports for property.

• Provided executive administrative support to the General Manager, Facilities Manager,

Activities Director and Security Manager. Assisted with activities and events coordination for

property. Administration of daily business office functions, including established excellent

rapport and customer service with customers, vendors and over 70 tenants, answered phones

for upper management, management of office supplies/equipment.

• Prepared PowerPoint presentations, Excel spreadsheets, maintenance of property website,

composed letters and prepared various correspondence including edited/proofread documents.

Created and implemented on-line gift card program, and on going tenant communications.

Coordinated meetings, conferences and travel arrangements for upper management.

Project Accountant

Accretive Solutions, Houston, TX 1999-2004

Project serves, CPA, consulting and executive placement

• Provided executive support to senior project lead and other team members by creating

various Excel spreadsheets, letters, correspondence, edited/proofread documents and reports

on multiple assignments for the Oil & Gas, manufacturing, technical, transportation

and inventory control industries.

• Coordinated meetings and meet with accounting/financial members of upper management in

several engagements to create international billing process, position procedures manuals, reconcile

operation accounts, train department staff members, process payroll, accounts payable, fixed assets,

streamline workflow and perform various audits.

Senior Treasury Cash Management 1999

AccountTemps placed at Harbor Financial Mortgage Corporation, Houston, TX

Mortgage company with a total lending capacity in excess of $900 million per day

• Provided administrative support to Treasurer and Assistant Treasurer by composing letters,

correspondence and creating reports in Excel for various special projects.

• Generated, updated and maintained financial reports.

• Analyzed and reconciled daily bank inventory, averaging $380 million per day. Processed

mortgage and construction advance requests under daily strict bank deadlines,

completed daily corporate bank deposits for 7 companies involving 5 separate bank accounts.

• Cross trained on all Treasury Department key functions, trained and supervised back-up personnel.

Property Accountant

Wright Runstad & Company, Portland, OR 1998

Commercial real estate organization providing property management, leasing, and development

• Supported General Manager and reported to the regional and national controllers. Established

and maintained an excellent network of business relationships by providing superior service

to tenants and clients.

• Prepared operating and revenue budget for 368,000 sq. ft. building and 27,000 sq. ft. garage.

Managed legal contract leases for over 50 government, private, and public tenants. Created,

updated and maintained financial budget & forecasting reports for property. Produced

monthly financial analysis of actual vs. budget operating costs.

Administrative Assistant, Accounts Receivable and Payroll Administrator 1993 to 1998

Antek Instruments Inc., Houston, TX

Nitrogen and sulfur analysis instrumentation with annual sales of over $10 million

• Provided administrative support for upper management in the Engineering, Chemistry, Sales,

Accounting and Service departments. Answered phones, composed letters, technical reports,

correspondence, PowerPoint presentations, and maintained sales database. Prepared and

distributed laboratory sample results and service contracts to clients. Coordinated meetings,

conferences and travel arrangements for upper management.

• Reduced AR aging by 32% and collected over $380,000 from old accounts, decreased aging

by 30% through implementing departmental meetings to resolve customer discrepancies.

Processed bi-weekly payroll, bonus, and commission checks of $1,800,000 annually

National Account Customer Service Secretary & AR, Credit Clerk 1990 to 1992

ADP - Automatic Data Processing, Houston, TX

Provides payroll, HR resources, benefits administration, tax filing, and reporting services

• Provided administrative support for 8 national client service representatives and the

Department Manger. Answered phones, provided exceptional customer service to clients

and representatives, composed letters, correspondence, edit/proofread documents.

Coordinated meetings, conferences and travel arrangements.

• Generated monthly reports for manager using Excel and created Powerpoint presentations for

meetings. Calculated payroll taxes due for clients, prepared tax/payroll class material

for clients and scheduled class meetings.

• Prepared invoices, distributed reports, filed and revised client account materials. Established

contact with all new customers to explain and answer questions on accounts.

SKILLS

Problem solving, interpersonal communication, ability to work under pressure, Microsoft Office: PowerPoint,

Excel, Word, Outlook, Access, Publisher, Lotus Notes, SAP, Q&A for Windows, Paradox, Oracle, Total HR,

MRi, Macola Payroll Software, Quattro Pro for Windows, Timberline, Adobe PageMaker 7.0, TMLS, NewStar

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