GURSARAN S. ABOTT

**** * ****** **** **, Centreville, VA 20121

347-***-****, abnjze@r.postjobfree.com.

PROFESSIONAL SUMMARY

• Certified Cisco Network Associate (CCNA) with experience in LAN installation,

network reconfiguration, connectivity, network security and software/hardware

configuration.

• Ability to work closely with teams across business and assisting with upgrades,

implementation and deployments on the network.

• Internet technology skills, including TCP/IP.

• Interact positively with end users and groups and provide hands-on support as

needed.

• Creative, analytical thinker with demonstrated ability to troubleshoot problems and

consistently implement effective solutions.

• Excellent communication, problem solving and interpersonal skills.

TECHNICAL PROFICIENCIES

Networking:

• Cisco Routers

• Cisco Catalyst Switches.

• Routing Protocols (RIP, OSPF, IGRP & EIGRP).

• Switching Technologies (Vlans, Trunking, VTP & STP).

• Standard & Extended Access Lists.

• IP Addressing ( Subnetting & VLSM).

• Active Directory Windows 2003 Server (AD).

• Network Address Translation (NAT).

• LAN/WAN ( Ethernet/ Frame Relay & ISDN)

• TCP/IP.

Operating Systems:

• Windows 95/98/NT/2000/XP/2003.

CERTIFICATIONS

• Cisco Certified Network Professional (CCNP) in progress.

• Cisco Certified Network Associate (CCNA).

• Microsoft Certified Network Administrator (MCSA).

EDUCATION

• Currently pursuing Bachelors degree in Applied Information Technology with

Security concentration in George Mason University, Fairfax Virginia.

• Diploma (Associate’s) in Engineering - Board of technical education, India.

WORK EXPERIENCE

2008 – Present

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Manage client expectations and balance the needs of the organization and client to ensure

satisfaction for all relevant parties. Escalating network issues to senior networking team. Working

on HP Open view to monitor critical sites.

11/2006 – 06/2007

Network Support Associate, Malviya Inc, New York, USA.

• Configured and maintained Cisco Switches for, Vlans and Trunking at the access layer.

• Assisted in upgrading IOS versions on Cisco products According to requirement.

• Created and maintained user accounts in a Windows 2003 domain using Active directory

on Domain controllers.

• Install and configure Windows Server 2003 AD and DHCP services on servers to

optimize performance of the network.

• Analyze frequent network problems and consult with network administrator to resolve

user end problems.

03/2006 – 09/2006

Desktop Support Associate, Indoswift Consultants, New Delhi, India

• Assisted in troubleshooting all hardware issues on desktops and actively installed and

upgraded hard drives, RAM, NIC’s and Drivers for devices.

• Installed and configured all network equipments and windows XP on desktops according

to specific requirement.

• Monitored and Maintained all in-house computer peripherals and software in the network

• Performed installation and maintenance of Desktop computers as per requirement.

08/2005 – 02/2006

Technical Support Representative, First Call BPO Services, New Delhi, India

• Provided first level support to international customers using D-link access points.

• Resolved user issues with excellent communication quickly and courteously.

• Escalated the technical queries to the right department

07/2004 – 07/2005

Customer Care Executive, Delhi Call BPO Service, New Delhi, India.

• Provided Voice based Support to UK Customers using T-Mobile wireless.

• Performed in fast paced, changing environment with quality commitment and customer

satisfaction.

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