Project Manager Customer Service

Zachary Williamson

H# 863-***-****

C# 863-***-****

**** ******** ***.

Lakeland, FL 33803

CERTIFICATIONS:

Passed the Florida State General Contractors Exam, February 2006

Administered by the Construction Industry Licensing Board

FLORIDA CERTIFIED GENERAL CONTRACTOR CGC1512422

Current/Active Status

30-Hour OSHA Certified

ITA Class 7 Fork Lift certified

EXPERIENCE:

Florida 10/08 – 09/09 A.K. Holcomb Construction, LLC

Project Manager/Site Manager

Duties Include but not limited to:

• Commercial construction, retail big box, tenant finish/build out, and special projects

Provide project management for single and multiple projects.

• Manage job start up and schedule planning through project completion and closeout including using

appropriate tools- Identify and implement cost and time saving measures during purchasing as well as

providing assistance in estimating and bid process.

• Participating in writing documents pertaining to the overall bid process. Writing and awarding contracts to

the appropriate subcontractor.

• Schedule and lead weekly project team meetings and client meetings. - Providing leadership and participate

in schedule logic reviews, weekly project team meetings, mid-project review, client meetings, and other

necessary meetings required to effectively complete the project- Writes Vender Contract Drafts.

• Implements and monitors project management tools on a regular basis- Daily Construction Report;

Manpower Report; VCD Schedule; Cost Issue Log; RFI Log; Room Matrix Schedule; QCL; Punch list. -

Weekly: PO/EWA Logs; General Conditions Monitor; Actual/Committed Report; IRL; Submittal Log;

Change Orders; Closeout Documents. - Monthly: Billing; PFS report and Project Fee reporting.

• Monitoring subcontractors and performance to ensure the project is constructed in accordance with the

contract and standards. - Obtain, qualify and challenge pricing of cost issues prior to owner submission.

• Expedites change order process with subcontractors and client- Forecasts effectively in project cost reports-

Establish and manage timely pay application to Owner.

• Documents timely potential issues affecting the client's budget and schedule and determines appropriate

actions to address- Participates and supports Weis Safety Program- Contributes weekly Opportunities for

Improvement (OFI) for future projects- Establish and monitor QA/QC processes with superintendent (i.e.

checklists, QCL, punch lists).

• Some example projects delivered on time/on budget:

• Cubic Military Gun Range $1,000,000

• In-Bloom Florist $500,000

• Dundee Baptist Church $1,500,000

• Sea World Orlando Florida – ongoing special projects for theme park

Florida 02/06 - 10/08 Trident Development and Construction, LLC

Director of Construction/project manager and qualifying GC for company

• Over 10 years experience in construction management of both site and building construction in residential

and commercial.

• Managed schedule and budget of 5M to 50M commercial and residential projects.

• Supervision of up to 5 Construction Managers, 3 Area managers, permitting associate safety program,

SWPPP program, training and development of associates, hiring and business partner recruitment.

• Manage the subcontracting process including holding them to their scopes of work.

• Holding initial or startup meetings with subcontractors to ensure proper execution of work.

• Reviewed invoices and project budgets to coordinate the guaranteed maximum price.

• Delegated tasks to appropriate team members.

• Scheduled inspections and meetings with building and government officials.

• Prepared estimates for county, government, and public bids; negotiated contracts, quantity takeoffs for both

building and site work, dealt with architects, engineers and owners for design build contracts.

• Coordinated all subcontracting, purchasing and ordering of materials.

• Strong knowledge of blue prints scopes and specs.

• Experienced with public, private, and government bid process.

• Design build process and purchasing.

• Supervised building construction of residential and commercial projects.

• Coordinated all subcontracting, purchasing and ordering of materials.

• Scheduled inspections and meetings with building officials and owners.

• Prepared estimates for county, government and public bids.

• Negotiated contracts, quantity takeoffs for both building and site work.

• Dealt with architects, engineers and owners for design build contracts.

• Estimated budgets, solicit and receive bids.

• Permitting and contact with city officials.

• Oversaw construction through acceptance of owner.

Some example projects delivered on time and on budget:

Crow’s Nest Subdivision 60 home community - $50,000,000

Haines City Wal-Mart - $10,000,000

Davenport City Plaza (12 store strip mall) - $5,000,000

Life Way Church Davenport - $6,500,000

Florida 02/03 - 02/06 D.R. HORTON

Project Manager

Sandy Ridge Community- Polk County

• Completed three hundred and twenty five (325) Single Family pool homes while having approximately one

hundred and seventy (170) homes actively under construction at any one time with an average of 20 to 30

closings per month.

• Responsible for overall project management with a staff of four superintendents and three Quality

Assurance personnel.

• Duties included but not limited to:

Overall scheduling and tracking of homes and pools from stake out to CO.

Reporting to and meeting with upper management to discuss status of homes/closings in order to

maintain accurate CO and closing dates.

Meeting with vendors for proper timeline of product as well as resolving issues while maintaining

vendor relationships.

Issuing and managing PO’s and FPO’s (Field purchase orders) for additional work and materials

needed while adhering to budgets set forth by the purchasing department.

Maintaining high levels of customer service by meeting with QA personnel each morning to lie

out the service goals for that day.

Meeting with homeowners to facilitate their needs during and after the construction process.

Kept in close contact with the building department and its officials at the county to facilitate CO’s

and proper construction of homes.

Lakeshore Project –Osceola County

• Acquired Lakeshore multifamily project as Project Manager when Sandy Ridge Phase I was completed.

• Larger community with a higher end product for Horton ranging from 370,000 – 600,000 which

included multi-family semi-commercial 8, 10, and 12, unit buildings with detached garages and up to

four stories.

• Duties were, but not limited to:

• Responsible for construction and presentation of the buildings in a timely manner while interfacing with the

subcontractors, government agencies, and the owner.

• Establish and maintain daily contact with appropriate city officials and inspectors.

• Scheduled all involved contractors on-site as well as off-site for each phase of development and

construction. Complete each home site on schedule from planning through occupancy, ensuring that all

contract obligations are satisfied.

• Confirm all approved plans to verify home site is built per plan and specifications. Ensure that the selected

options and upgrades are implemented during construction and for homeowner walk-through orientation.

• Maintain a safe work site by implementing good housekeeping regulations and safety requirements,

enforcing safe work habits and observing OSHA and any state-level agencies' regulations.

• Aware of applicable building codes and OSHA requirements, perform checklists and reports that aid in

controlling aspects of the construction process under my responsibility.

• Achieve the highest quality work and homeowner satisfaction through effective management of resources

and the construction process.

• Monitored subdivision cleanliness and hold the subcontractors responsible for daily clean up. Conducted

detailed inspections after each trade had completed its tasks and before any work is authorized for payment.

• Verify that CO is complete and passed by the county inspector.

• Walk each completed home before homeowner walk-through to make sure it is complete, clean, and meets

company/homeowner standards; while helping the QA with the homeowner orientation/walk-through.

Florida 06/01 – 02/30/03 ASHTON WOODS HOMES

Estimator

• Estimator: Duties included ability to read and understand blueprints.

• Maintaining take-offs with lumber, hardware, trim and door hardware, as well as lumber budgets for

single-family community.

• Calculated quantities for lumber, metal, and metal framing packs.

• Examining plans to calculate accurate take-offs in spreadsheets using Microsoft Excel and in house

mainframe system called D3.

• Worked closely with purchasing manager and purchasing agent to plan budgets and redline new

product.

• Helped facilitate weekly starts with purchasing agent by providing accurate take-off and budget

information.

• Project Manager: Moved to field after third hurricane (2004) due to short staff and demand for

assistance in production and repairs.

• Helped warranty department maintain strict schedule of subcontractors for mold remediation and

repairs.

• Functioned as liaison between homeowner and subcontractor to bring remodel repairs (due to

hurricanes) to completion.

• Maintained strict schedule on production side to bring house from drywall stage to closing.

• Maintained high level of customer service to serve our home owners

• Schedule and attend meetings (safety, project, etc.), with Clients and

Subcontractors as well as manage day-to-day job sites and trades duties.

• Strong time management, analytical, multi-tasking and decision-making skills with excellent attention

to details.

• Ability to pro-actively solve problems and interact effectively with sales team, customers, vendors and

upper management.

Georgia 10/98 - 06/01 NOVA REMODELING (General Contractors)

Project Manager

• Full cycle project planning and implementation including bidding, document preparation, material

purchasing, project budget, and negotiations.

• Extensive estimating and management large multi-phase projects.

• Plan, organize, and manage overall residential/light commercial repair, remodeling, and construction

development.

• Scheduling and management of subcontractors

• Worked closely with customers and clients to facilitate a smooth startup and completion of

construction projects.

• 100% project completion on time while meeting strict timelines and budget requirements.

• Responsible for scheduling client meetings, conducting needs assessment, explaining design concerns

and cost-effective options.

• Maintained daily contact with clients at location sites.

• Strong troubleshooting abilities; identify contractor, employee or customer related problems and

implement diplomatic solutions.

• Maintained databases and financial spreadsheets for client tracking and forecast models.

• Experienced in accounting and financial methods:

Cash and charge Sales

Managing Receivables

Bad debt procedures

Check writing and reporting

Payroll Accounting

• Experience with permitting and document preparation.

Florida 09/94 - 10/98 HONEY-DO SERVICES

Residential Construction and Remodeling

• Hands on working experience of residential remodeling and light construction.

• Experienced in all facets of remodeling including but not limited to:

Painting (interior/exterior)

Light electrical

Drywall installation and repair

All facets of interior/exterior repair

Light plumbing

Carpentry: framing, trim, decks, and fencing etc.

Additions

• Responsible for taking customer calls and setting up jobs.

• Timely completion of all jobs within budget and bid.

Florida 06/91 – 09/94 CITIBANK

Project Manager Assistant (relationship Management)

• Responsible for maintaining client relationships via support and service.

• Assisted VP of relationship management to implement EBT programs in various states namely

Maryland, Florida, etc.

• Configured CAPS machines and embossers for EBT program.

• Facilitated roll out of equipment: computers, software, etc.

• Maintained databases and financial spreadsheets for accurate client tracking and monthly forecasting.

• Assumed role of project manager when VP was in the field.

• Provided Database/Technical Support to Customer Service department.

• Worked closely with client personnel during, design, configuration, and application of all programs.

EDUCATION:

University Of South Florida

Tampa, Florida

Major: Interdisciplinary Sciences

Bachelor of Interdisciplinary Science

Daytona Beach Community College

Daytona Beach, Florida

Major: Architecture/Drafting

2-year associate degree

SKILLS: Excellent Written, verbal, and communication skills

Advanced proficiency in MS Office Suite (Excel, Word, etc.) MS Outlook, MS Project, Windows 95 & 98,

2000, XP, and Vista. Proficient in computerized scheduling systems including Primavera and on-schedule.

REFERENCES: Provided upon request.

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