Project Manager Management

LORRAINE MCCRARY

Delray Beach, Fl ***** • 561-***-****• abnjyl@r.postjobfree.com

Project Manager/Business Analyst with extensive experience in creating efficient, user oriented systems that provide efficient

solutions to stakeholder requests. Full project life cycle experience includes working within organizational budget, resource

and time constraints. Skilled in development, analysis, testing, and project management of both web and mainframe

technologies.

CORE COMPETENCIES

- Liaison between Business Units and IT groups - Requirements Gathering/Project planning

- Project scope definition - Test Plan creation/System & Unit testing

- Concise communication with stakeholders & staff - Identification, escalation & resolution of issues & risks

- Development/maintenance of project plans - Budget administration

- Prepare client needs assessments - SOX Compliance

- Ability to work on multiple projects simultaneously - Demonstrated presentation & training skills

- Vendor evaluations - Creating RFPs

METHODOLOGIES

Waterfall/Iterative/Agile

SOFTWARE/TECHNICAL KNOWLEDGE

MS Office Suite, MS Project, SharePoint, Visio, Mercury Test Director, SQL*Plus, Oracle PL/SQL, Cognos, JavaScript,

HTML, XML, Flash MX, DreamWeaver MX, Requisite Pro.

EDUCATION/COURSEWORK

BA Economics, Hunter College of CUNY

Java, Cold Fusion, Project Management coursework from ESI-Intl (George Washington University)

Anticipated completion of PMP – Dec 2009

RELAVENT EXPERIENCE

FPL, Juno Beach, FL 11/08 –07/09

Consultant

• Supported Energy Trading group as the UAT Coordinator to implement a new system using Java and Cognos.

• Maintained project plan for the UAT portion of the project using MS Project.

• Served as main point of contact for production/test issues, patches and other defect resolution. Reviewed issues

with development team, maintained issues in Test Director, communicated with user groups to conduct testing and

obtained user and management approvals.

• Conducted requirement gathering sessions with users to identify ‘As Is/To Be’ business processes and created

requirements and specification documents.

• Developed test cases based on user processes and documented requirements.

• Conducted pre-UAT testing before turning over to user community.

• Identified interface systems and analyzed changes required to maintain/create access to Trading system.

Coordinated testing process for these groups including verification of test data, running scripts and obtaining test

approval.

ASSURANT, Miami, FL 09/08 – 11/08

Consultant

• Created and maintained project plan for department to enable users to process benefit claims on the Web and thru

IVR systems

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• Represented department during PMO status meetings.

• Conducted status meeting with analyst team and prepared risk assessments for management.

• Interviewed business users to determine process flows and desired requirements.

NORTH CAROLINA STATE, Raleigh, NC 10/06 – 07/08

ADMINISTRATIVE OFFICE OF THE COURTS (NCAOC)

Project Manager/Business Analyst

• Directed project team to replace a mainframe system with a statewide web-based application.

• Managed project plans, time and resource estimates using MS Project.

• Maintained issue/risk logs, change management procedures and implementation schedules.

• Provided monthly status during meetings with CIO and senior management team, prepared project status for

monthly IT department report and maintained weekly Gantt charts for project progress.

• Maintained budget for project and implemented staff education and development plan.

• Assembled advisory group of business users from the criminal court, legal and statistics departments.

• Prepared use cases, technical and functional specifications and user/system documentation.

• Facilitated JAD sessions with advisory group and project team.

• Implemented new standards for design, testing and training processes.

• Performed vendor evaluations for software purchases.

• Presented system overview and conducted training sessions at statewide Clerks’ conferences.

• Worked with legal staff to identify legislative changes needed.

R.H. DONNELLEY, Raleigh, NC 10/05 – 10/06

Project Leader/Sr. Business Analyst

• Led team during a National Sales Automation project that provided online tools for over 1200 sales representatives

and sales support staff in the Yellow Page publishing industry.

• Facilitated weekly project status meetings and presented potential risks/solutions to management teams.

• Monitored in-house and offshore development teams to identify project progress, troubleshoot issues during testing

and prepared customized reports for management.

• Maintained project documentation and approvals using SharePoint.

• Managed all system related defects identified in testing phase by investigating defect causes, determining possible

solutions and referring defects to the development area or test group as needed. Verified that weekly software

deliveries corrected open issues.

• Presented final documentation to steering committee for project approval and followed up with various groups to

ensure project completion was successful.

CMP MEDIA, Great Neck, NY 07/05-10/05

Consultant

• Contracted with publishing company to create feasibility study for digitizing web-based magazines.

• Performed analysis, created specifications and tested changes to web pages for re-launch of several online

magazines websites.

ALLIED WASTE INDUSTRIES, Scottsdale, AZ 08/04-07/05

Project Leader/Senior Business Analyst

• Provided support to the Corporate Accounting Group for a Fortune 500 waste management company

• Implemented and maintained web-based online bill payment system, increasing online customer payments by 35%.

Established reconciliation procedures, developed setup process for new divisions, created specifications for

programmers, tested vendor updates, and resolved issues. Trained over 200 users through online and in-person

classes.

• Maintained cash processing applications for AS400 Accounts Receivables billing systems for residential and

commercial customers for over 225 divisions nationwide. Created requirements documents and business process

flows, and designed web system prototypes.

• Implemented Late Fee processing enabling company to recover $2.1 million in fees in 2005.

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• Managed Asset Securitization reporting process used to reduce corporate interest rates on debt from 9% to 2%

resulting in savings of $2.3 million annually. Created and reconciled monthly reports for Treasury and Corporate

Accounting group for presentation to banks.

• Provided Tier Two Helpdesk support for controllers, regional managers and Customer Service Representatives.

HOME CARE PROVIDER 02/04-08/04

• Cared for elderly parent.

GIRL SCOUTS OF THE USA, New York, NY 12/02-08/03

Senior Project Leader

• Led inter-departmental team in the security evaluation for proposed online membership system. Scheduled and

tracked project progress, prepared requirements documents, and determined project scope and deliverables.

Presented project findings and proposed solutions to senior management resulting in the hiring of the company’s

first security officer.

• Wrote Request for Proposals for security vendors contract bids, interviewed security specialists and software

vendors, prepared vendor evaluations, and negotiated contracts.

• Developed specifications and implemented procedures to improve IT monthly expense reporting process resulting

in IT staff’s first on time report submissions in over a year. Trained staff to use new process.

• Restructured budget data for the IT department, conducted workflow interviews with staff members enabling

managers to complete budget process prior to deadline for the first time in 5 years.

• Co-authored IT Strategic plan used as IT project approval guideline for all new projects.

MAGUIRE & MOORE CAPITAL, New York, NY 09/01-12/02

Consultant

• Prepared feasibility study, project estimates and risk assessment for company’s owners. Presented data to

management used to identify resources needed to expand business through the Internet.

• Simplified process of creating financial presentations, generating customer billing and tracking new prospects for

sales team.

NORTEL NETWORKS, Boca Raton, FL 10/00-08/01

System Integrator/Project Manager

• Led team to implement a Java-based software package interfacing the company’s Oracle Financials and BaaN ERP

systems within the Customer Care department. Created specifications and performed code reviews. Received

Outstanding Performance Award upon project completion.

• Created project plans, work breakdown structure, and implementation plans for project tracking.

• Managed problem resolution and escalated issues to management.

• Provided training and web-based user documentation to field engineers using new software for field installations.

BARPOINT.COM, Fort Lauderdale, FL 01/00-10/00

Project Leader/Developer

• Led project to enable users to obtain product pricing comparison using UPC codes thru the Web, cell phones and

PDAs.

• Hired and managed programming staff in Florida and California to develop technology for wireless devices.

Created project plans, work breakdown structure, and implementation plans and performed problem resolution.

Implemented coding standards and created process with Quality Assurance manager to improve testing procedures.

• Programmed website and wireless devices using Cold Fusion, JavaScript, Oracle, Pl/SQL, HTML and WML.

Worked with DBA to identify gaps in data allowing a reduction in costs from data suppliers.

Technology Consultant (Various Clients), Raleigh, NC 09/94-01/00

Business Analyst/ Programmer/Project Manager

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• Provided programming, analysis and project management expertise to the following clients:

• USPS – Developed web-based system using Cold Fusion/Oracle to capture Employee training data. Produced

system requirements, created code, performed testing and trained users. Identified and coordinated modifications

given to consultants for the Y2K Mail Fraud Project.

• NC Center for Health Statistics – Developed interface system enabling school nurses to transfer PC-based student

immunization data to mainframe systems and generate Medicaid billing requests. System shortened monthly

reporting process by one week and provided access to state immunization records. Created training manuals for

nurses.

• GE Capital Mortgage – Lead team to upgrade IDMS database to newer release. Identified modules requiring

changes, monitored project progress, conducted code reviews and managed testing process.

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