Project Manager Customer Service

Shawn T. Hren

*** * ******* **.

Oxford, MI *****

248-***-****(Home)

248-***-**** (Cell)

abnjwh@r.postjobfree.com (Email)

EXPERTISE:

Proven underwriter in Commercial, Contract, and Fidelity products. Specialization in Commercial Surety line

that includes the following classes of business: Public Official, Lost Instrument, Subdivision, Financial

Guarantee, Court, and Compliance License and Permit. Experience with low-risk, high-volume programs and

higher risk obligations that take strong analytical skills f rom both financial and obligation standpoint. Experience

working in diverse and multi-cultural environments.

QUALIFICATIONS:

Strong underwriting skills. Experience in Team environment from a leader and member perspective, including in

team interactions with senior management. Self -starter with minimal supervision needed and tele-commuting/e-

work. Ability to achieve workload goals in paperless environment. Excellent communication/marketing skills with

a strong customer service ethic. Ability to relocate and travel.

EXPERIENCE:

The Guarantee Co. of North America Commercial Underwriter 8/2004 -11/2008

Experience in underwriting, loss intervention, and agency relations at Home Office level and

Field Office level. Traveled as necessary to customers and remote offices.

Direct Underwriter for major agent and maintained a <5% loss ratio.

Canadian intermediary and underwriter for cross-border commercial bonds and processing

discrepancies.

Lead role in consolidating, moving, and maintaining book of business and agent relations

during/after the transfer of $1.75MM commercial surety office from Texas to Michigan f or

servicing and underwriting.

Responsible for contract underwriting bonds <$1MM in Southern Texas using innovative and

proven underwriting techniques for emerging contractors. Implementer for developing another

emerging contractor program in Georgia.

Trained and mentored support staff in HO and virtual offices.

Experience with executing and structuring complicated indemnity agreements.

Project manager for the fast track development and conversion to a paperless corporate policy

f or the US operations. Completed within a one year time frame.

Technology focused. Resource for immediate problem resolution when IT unavailable.

Restructuring of Home Office staffing due to new management resulted in position being eliminated .

Alcos, Inc. Surety Bond Manager 5/2002 -8/2003

Start-up surety department manager. Ground up operation.

Underwrote, executed, and maintained profit level of department.

Designed on-line library of client info and documents related to bond needs of clients.

Surety Producer left company taking the entire surety book of business resulting in elimination

of position.

Zervos Group, Inc. Surety Bond Supervisor 9/2001 -5/2002

Underwrote, marketed, and serviced all contract, commercial, and fidelity bonds of agency.

Coordinated surety bond needs of commercial lines clients.

Hired, trained, and supervised staff of 3 support staff while responsible for maintaining

underwriting protocols with carriers f or surety book of business.

Have excellent reference from principal owner of agency.

Connecticut Surety Group Senior Surety Underwriter 10/1998 -9/2001

Key leadership role in the critical reorganization of branch office handling a 10-state territory.

Loss ratio improved by 50% due to heightened controls that were utilized during tenure.

Returned office to profitability on commercial/fidelity book after sale of contract book of

business.

Provided technical knowledge to in-office claim attorney.

Michigan office was closed. Was offered a relocation opportunity, but unable to accept at that time.

Wausau Insurance Co. Bond Underwriter 4/1988-10/1998

Started initially as a Surety Trainee. Was promoted to increasingly responsible positions.

Solicited, marketed, underwrote contract, commercial, and fidelity lines of surety.

W orked extensively with property department cross-selling fidelity/surety products.

Underwrote, priced, and marketed large fidelity risks with limits to $10MM with world -wide

exposures.

Form 25’s and banks.

EDUCATION:

BA – Business Administration/Accounting.

Davenport University Graduated Cum Laude

REFERENCES:

Available upon request

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