Sales Management

Luis A. Martinez

Phone: 856-***-****

Email: ************@*******.***

Profile

Experienced in successfully managing Application Systems for a large company.

Excellent liaison, troubleshooting skills, common sense, judgment, and

decision-making abilities. Combine patience, determination, and persistence to

troubleshoot client issues. Extensive experience as Subject Matter Expert and Project

Lead for numerous Application Systems. A self-motivated and hardworking individual.

Selected Achievements

Verizon System Management Exellence Consistently met or exceeded

Achievement Award. Management Systems

Created written Procedures for various System expectations.

Applications. Verizon Consumer Sales

Maintained a high level of consumer satisfaction. Achievement Award for most

sales in a year.

Consistently received awards for

monthly and daily top sales

achieved.

Experience

IT MANAGEMENT APPLICATION SYSTEMS SUPPORT & IMPLEMENTATION

Management Application Systems Specialist, Verizon.

1999 - 2008

My Responsibilities:

• Subject Matter Expert Project Lead for numerous Proprietary and Web Based Application

Systems.

• Assigned/Delegated tasks to individuals in my department for resolution and daily progress

reports.

• Writing procedures for Troubleshooting, Health Checks, Testing, Resolving, Quick Fixes,

Opening System Trouble Tickets, Application System Admin(Build users, Remove users, Reset

Passwords), Outages on numerous Application Systems, Servers, Circuits(T1).

• Trained support groups, co-workers on Application Systems and Admin Procedures.

• Troubleshooting and resolving individual problems with client Application Systems and

Servers affecting partial or whole office(s), state(s) or Region(s).

• Organizing Application System and Server Outage Conference Calls and video imaging with

various IT groups to resolve the problem.

• Authorized to have system technicians dispatched out to different locations to run tests on

Circuits, Switches, Voice Mail Systems, Servers, and/or fix hardware problem.

• Maintenance software upgrades.

• Monitoring Application Systems & Servers (Windows 2000, NT, 2003, Solaris, Suse Linux,

Telnet, Application, GUI, Sybase, Database).

• Remote Server Health Checks (/root, /opt, /var, /adm).

I was a member of a management network/system application group that had

the task of supporting about 30,000 Bell Atlantic/Verizon employees.

A typical day for me was logging on to my Desktop and checking our client

application systems, servers and network availability via our monitoring

devices. I would also check the group, my work emails, voice mail, ticketing

system that I checked periodically. Especially if there was an issue where a

group(s) reported systems were slow or frozen. I needed to get a conference

call started which included the programmers; the systems support groups and

network group. I would send an outage voice mail to our executives, directors,

management and my group. As well as gathering all the various locations,

groups, counts and contact information of who to call back when the problem

was resolved. I was required to get all parties on conference that were needed

to get the system fully restored in a timely fashion which saved the company

about $300,000 each quarter and maintained a high quality of system

availability.

I also had responsibilities with performing maintenance and upgrading various

system application servers remotely which included taking the server out of

production and downloading the system upgrades. I tested the system

application after reboot and restoring back into production along with users to

verify full system function was restored. I was responsible for assuring that

new system applications, servers, network switch and equipment/software

installation by vendors were successfully completed on site at our secured data

centers.

CONSUMER SALES AND SERVICE

Sales and Service Consultant, Verizon.

1993 - 1999

Handled system orders for customers relocating Local/Long Distance or requesting new landline

services and features.

Responsible for assigning phone numbers for one and/or multiple lines.

Assisted customers in acquiring service features based on their needs.

Investigated and resolved fraud on customers local and long distance accounts.

Assisted Security in retrieving calls and service records for police investigations.

Skills

English (Fluent in Reading, Writing, Speaking).

Spanish (Fluent in Reading, Writing, Speaking).

MS Office (Proficient), MS Word (Proficient), MS Excel (Proficient), MS Outlook (Proficient), MS

PowerPoint (Proficient), IE Web Browser (Proficient), UNIX (Proficient), Linux (Proficient),

Solaris (Proficient), Windows 2000 (Proficient), Windows 2003 (Proficient), PC Anyware Remote

Access Tool(used to connect to PC's to perform manual fixes or upgrades) (Proficient),

Monitoring Systems (Proficient), Trouble Ticket Systems (Proficient) and Project Team Lead

Client/Systems Support (Proficient).

Education

Management Information Systems.

1986

Blackwood Camden County College.

Honors & Activities

Verizon System Management Coach Youth Soccer under

Excellence Award - A group of South Jersey Youth Soccer

about 20 competed for a League 2006-Present.

monthly award. It was based Coach Township Youth

on accomplishing and Softball League 2008 -

achieving tasks such as Present.

resolving system issue Coach Township Youth

affecting multiple offices in Hockey League 2006 -

different states. Present.

Township Staff Club Coach Township Youth

Representative and Arbiter for Basketball League 2008 -

Boys Soccer Teams under Present.

South Jersey Youth Soccer

League 2008 - Present.

Received commendations from

clients in various Verizon

offices around the country

which we supported.

Coached Youth Baseball in my

Township under the New

Jersey Little League 2002 -

2007.

Contact this candidate