Customer Service Project
Resume:
JONATHAN DOUGLASS
abnjva@r.postjobfree.com
http://www.ShutterfingerPhotography.com
PROFILE:
-Happily married on 5/31/03
-Have 2 young children.
-Self-motivated, require little supervision, approachable, timely, work well in individual
or team atmospheres.
-Strong work ethic, people and computer skills, and overall drive for customer-focused
service, and faith.
-Initiative and achievement in customer satisfaction, job description boundaries,
volunteering, and being selected for positions of responsibility.
EDUCATION:
Bachelor of Science in Bible 2003
Baptist Bible College
Clarks Summit, PA
EXPERIENCE:
FREELANCE PHOTOGRAPHY 2007-Present
Successful completion of commercial photography assignments requiring planning,
follow-through, and results that meet client objectives. Other related experience includes
setting up equipment (backdrops, lighting, props, etc.), lighting (strobes), tear down,
location planning, customer service, and consulting.
HIGHLIGHTS:
• Project: Business Card Photography (Oct 09) for Shoogee.inc
Scope: Worked with Shoogee Inc. to create a series of images of their business cards to
use in their online ordering process. Collaborated with my contact through email (client is
in Munich, Germany) about lighting, image selection, color, deadlines, and much more.
This job required hard side lighting, backlighting, colored lights to create the desired
reflections, and knowledge of macro lenses to cause embossing, differences between
paper types (gloss, matte, woven), and other fine details to POP. Client was very thrilled
with the high quality of the images I provided.
• Project: Portrait Sessions. (2008-present)
Scope: Worked with clients varying from individuals to family groups for indoor and
outdoor portrait sessions; selected products; worked with clients to select location for
shoot; set up and worked lighting, reflectors, gels, and gobos; shot, edited, and developed
photos; obtained model releases; uploaded and released photos to secure web-based
galleries which I designed; customer service and relations.
• Project: Web Design and Maintenance (2008-present)
Scope: Researched web domains and hosts; purchased domain name; set up and designed
web site through Smugmug; routine uploading and maintenance of galleries, photos, and
appearance.
• Project: Senior Soccer Posters (Fall 2008)
Scope: Ensured each high school senior athlete was photographed in action on the field;
designed poster template; listened to special requests from parents and acted on them;
maintained customer relations and gathered final orders; imported final 5 images per
athlete into template; printed, matted, framed, and delivered final project ahead of time to
the customer in charge of the event.
• Project: Weddings (June 2008, Oct 2009)
Scope: Worked with head photographer to coordinate shots and angle coverage; shot
candids as other photographer shot poses; secured rights to my images; uploaded photos;
kept track of memory cards and other equipment; provided a spirit of camaraderie and
morale to support head photographer and relieve tension in a manner that provided
memorable, high quality photographs.
• Project: Yearbook Volunteer (2007-present)
Scope: Saw and acted on a need to provide quality sports and events photographs to our
High School; learned what sports were needed for the yearbook and promotional
materials and went to those events; Shot soccer, basketball, softball, baseball, volleyball,
drama, and concert photos; delivered products in desired formats to proper departments;
printed and designed promotional flyer and display board for drama department.
HOUSEPARENT 2005-Present
Baptist Children’s Home, Valparaiso, IN
• Provided care and support for my own family (wife and 2 children under 3)as well as
for each teen in our direct care (5-8 children non biological)
• Routinely communicated information to both our supervisor and children’s case
worker
• Monitored household finances by budgeting, keeping receipts, filling out financial
summaries at the end of each month and forwarding financial records to superiors.
• Kept daily logs of the activities of each child as well as graded each child as to how
well they did that day in their 3 goals and other categories. Daily reminded each child and
prompted them to best help them achieve their goals.
• Filed day-to-day routine paperwork and ensured copies were given to our caseworker
and or supervisor.
• Wrote monthly letter to supporters; signed, folded, sealed monthly letters to be
delivered to supporters in a timely manner.
• Managed discipline and correction for each child.
• Maintained the home above and beyond state health inspections, licensing
inspections, fire inspections. We never failed a single inspection.
• Ran monthly fire drills and kept home in fire code.
• Daily inspected cleanliness of each persons living area and ensured follow up
happened where needed.
• Managed regular Dr, dentist, and vision appointments to meet state and Baptist
Children’s Home Policies by attaining copies of procedures accomplished, records of
needed work, copied and filed records. Sent records to appropriate personnel.
• Maintained vehicles.
• Repaired and maintained the home, yard, and other buildings.
• Supervised and balanced all areas of life including school, sports, church, youth
group, social activities, fitness, and day to day chores and responsibilities.
• Strove to teach all our children about life and faith at every possible opportunity in
every life situation: Created teaching situations and moments as well including family
supper times, trips to and from stores and more.
• Met with teachers and school administration to determine how to best meet each
child’s needs.
PRODUCT PICKER and LEAD 2002-2005
Fastenal
• Supervised overstock department as well as other shorthanded departments.
• Operated large variety forklifts and stock pickers on a daily basis.
• Was regarded as the best and fastest product picker on the floor.
• Produced above average results in high paced, high stress environment.
• Trained new staff each week.
• Kept department clean.
• Worked many long and late hours in other departments after I had finished in mine to
ensure that the company as a unit was operating on time to get trucks and products out to
delivery on time.
• Willingly worked overtime to ensure that my product was picked properly and made it
to the shipping department to satisfy our customers.
• Provided many ideas to management that were implemented in my department.
SKILLS:
• PC computers
Applications: Adobe Bridge, CS3, Microsoft Office Suite
Hardware: built several computers, networked several computer systems
Internet: built 2 different web pages
Can handle anything a computer throws at me
• Organization
• Efficient Workflow
• Timely/ prioritize in high stress environments
• Management/ Motivation
• People friendly
• Quick learner
• Handles stress in a positive manner
Contact this candidate