Project Manager Management

Patrick Rueckert

***** ****** ***** ***** ***** 512-***-****

Austin, TX 78727 mobile 512-***-****

abnju6@r.postjobfree.com

SUMMARY

Data Center Hosting and Managed Services Project and Program Management

Implementation and Release Management Technical Customer and Partner Management

Account Management and Service Delivery Vendor and Cost Management

PROFESSIONAL EXPERIENCE

RENEW DATA, Austin 2008 – July 2009

Sr. Manager, Active Vault Project Manager

Project Manager for launch and IT operations of fully managed hosted email compliance product targeted

to SEC-regulated and highly litigated corporate customers. Product marketed to generate recurring

hosted storage revenue stream with opportunities for additional eDiscovery service revenue from

captured data. Owned technical relationship with customer IT organization. Managed customer change

management, quarterly release/hot fix software release deployments, level-3 technical support, QA and

release feature engineering with Indian software partner. Performed weekly executive stakeholder

reporting, monthly metric reporting and technical project management for customer delivery

organization.

AFFILIATED COMPUTER SERVICES, Austin 2007 - 2008

Manager, IT Services

Led IT operations for nation’s 7th largest debit card provider delivering state government EBT/EPC

programs and call center services. Managed $230k monthly recurring IT services budget comprised of

fully outsourced follow-the-sun data center operations (US, Mexico, China, India), hardware, labor, and

MPLS network. Approximately 1,000 servers supporting development, QA, and production services.

Production services included Call Center, Food Stamp, UI, and WIC programs for state governments.

Project Manager for multi-data center deployment of +$1 million infrastructure for Social Security

Administration debit card program. Designed new data center layout to support Federal physical security

requirements and future growth of state programs in Primary and Fail-Over data centers. Wrote Business

Continuity Plan for SSA system. Reported to Sr. Vice President Software Operations.

WAYPORT, Austin 2006 - 2007

Manager, Technical Program Management

Managed Program Management team delivering custom web content and WAN/WiFi hosted managed

service. Owned technical relationships with AT&T and McDonald’s. Supported re-branded AT&T WiFi

managed service and mission critical WAN/WiFi network to McDonald’s US store footprint. Managed

software release deployment to 12,000+ remote Debian Linux servers. Performed sales engineering role

to hand-held device manufacturers (e.g., iPhone, Sony, Sirius, SanDisk). Directed development and

execution of SOWs, technical writing/software release documentation and partner change management

using Agile Software Development methodology. Three direct reports leading 40 software developers,

QA, system administrators and network engineers.

2004 - 2006

INDEPENDENT CONTRACTING

STATE OF TEXAS CISCO JUNIOR COLLEGE, Cisco/Abilene

IT Consultant, Contractor

Collected and documented Faculty and College IT infrastructure requirements. Authored Business

Continuity Plan, Annual Strategic Plan, and IT Mission Statement to fulfill State audit requirements.

Proposed new network architecture and resolved issues with network vendor adversely impacting

distance learning curriculum. Defined IT business drivers, wrote communication plans and developed

processes for change management, post-mortem reporting and service ticket management.

EDS, N. Virginia / San Diego

Program Manager, Contractor

Program Manager on the Navy Marine Corps Intranet (NMCI) contract. NMCI was the world’s largest

IT project. Program objective was to utilize existing IT network infrastructure to eliminate or defer

PATRICK RUECKERT

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capital expenditures from approved capital plans. Reported in tandem with Government PMO to both

EDS executive management and Navy flag command.

Coordinated and managed activities of 31 direct EDS staff and 35 indirect partner team

members. Vendor partners were Navy NETWARCOM, Navy Program Management Warfare,

Booz Allen & Hamilton, Raytheon, SAIC, Netco and IDC-MCS.

Achieved Q404 savings on unclassified bases exceeding $18M on original Q404 $37M capital

plan. Classified site ’05 ROI projected at 543% on ’05 $23M capital plan.

FLUOR CORPORATION, Houston

IT Consultant, Contractor

Proposed IT organization strategy for recently acquired business unit ($200M revenue). Engagement

documented business drivers, existing technology infrastructure, developed operating cost model and

identified critical success factors. Organization model options were IBM OnDemand services, self-

perform solution or hybrid outsourced solution.

Client successfully adopted final report enabling increased operational flexibility and generating

annual $IT/employee costs below Gartner and Meta Group benchmarks.

EXODUS COMMUNICATIONS / CABLE & WIRELESS, Austin 1999 – 2003

Manager, Austin Data Center Manager and Texas Sales Project Management

Opened 3 Austin and Dallas data centers having +270k square feet of raised floor, 39 megawatts of

backup power generation and six OC-12 circuits. Managed post-sales account management organization

responsible for data center boarding, incremental services and renewals. Over 200 customers including

American Airlines, Charles Schwab, GE, Hallmark, Janus and Peoplesoft. Recurring revenue at peak

+$3M/mo. Operating costs averaged $1.8M/mo. Managed data center shutdown and customer

migration project plans to other facilities.

Piloted asset management, AutoCAD, bill-of-materials, construction standards, document management,

GIS, and financial processes later adopted company-wide. Led data center SAS-70 certification. Trained

Japanese project management team at Tokyo data center launch.

Product Delivery and Customer Management tasks included:

IP Network Engineering Circuit Provisioning and Installation

Internet Security Engineering Third-party Vendor Product Delivery

Equipment Delivery and Installation 7x24 Network Command Center

Asset Management Invoicing, A/R Aging, and Collections

Data Center Design and Construction Electrical and HVAC Engineering

CSC FINANCIAL SERVICES GROUP, Austin / Paris / London 1994 – 1999

Director, Program Management

Managed implementation of first network infrastructure to support corporate applications and business

units located throughout US, Europe, and Asia Pacific. Reported to CTO and CFO.

Architected and managed implementation of global extranet/intranet backbone supporting

insurance/banking product development, professional services, and Hyperion deployment.

Member of corporate infrastructure steering committees responsible for establishing infrastructure

standards and evaluating technology requests for funding and corporate governance.

Y2K Program Director for European business units. Successfully led business units located in England,

France, Germany, Ireland, Italy, and Norway through Federal vendor certification process.

KPMG PEAT MARWICK, Houston 1992 - 1994

Senior Consultant, Enterprise Computing Group

Focus areas were Systems Requirements Definition, Software Evaluation and Selection, Database Design

and Evaluation, Telecommunications, Implementation Support, and Strategic Technology Planning.

Designed and implemented the integration of fax, electronic mail and Lotus Notes for Caltex

Petroleum (35 countries) and PSE&G (East Coast utility).

Managed 7x24 operations of Caltex Petroleum Messaging and Document Storage systems.

Supported Sybase / Powerbuilder financial application development for state agency.

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LENNOX INTERNATIONAL, Dallas 1988 - 1990

Database Administrator

Provided 24-hour MVS data center production support. Systems were both Batch COBOL and CICS

COBOL running against DB2, IMS/DB and VSAM databases.

Supported 7x24 database disaster recovery and RACF data security in corporate data center.

EDUCATION

University of Texas at Austin, Master of Business Administration

Concentration: Finance

University of Texas at Austin, Bachelor of Business Administration

Major: Electrical Engineering Route to Business (Computer-Oriented Option)

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