Management Customer Service

David A. Harrison

**** **** ***** ******

Owens Cross Rds (Huntsville), AL 35763

Telephone 256-***-****

Professional Objective

To apply my analytical skills gained from professional experiences coupled with my instinctive creative/innovative

abilities. To use my communication skills in problem-solving and in all interpersonal relations. To always put the

customer first, while being a consistent team player. To continue to grow, be rewarded and challenged.

Employment

Programmatic Support Analyst: Westar, Inc. – December 2007 to Present

Served as a source selection board member for the Joint-Air-to-Ground Missile System (JAGM). Primary duties

include evaluating Integrated Master Plan (IMP)/Integrated Master Schedule (IMS), interviewing Integrated

Product Teams (IPTs), running Schedule Risk Assessments. Also developed a fully-integrated Government

schedule as a “roadmap” for potential offerors, assisted in writing a Risk Management Plan, and building a path-to-

contract award schedule. Supported/Facilitated two Integrated Baseline Reviews post contract award.

Project Control Analyst: SAIC, Inc. - June 2007 to December 2007

Supported the Army’s Future Combat Systems (FCS) Unmanned Ground Vehicle (UGV) team; working in an IPT

environment assisting the Program, IPT, and Control Account Managers (CAMs). Provided a broad range of

project control duties, with special emphasis on both LSI (Lead Systems Integrator) and multiple subcontractors’

schedule management. Maintained a fully-integrated, detailed, “virtual”schedule; and working with CAMs to build

float into the critical path to reduce program risk was of key concern. Analysis of schedule data, managing the

schedule baseline, and management of the change control process were also daily functions. Also periodically

supported and updated program level “tiered” schedules, and supported“complementary” programs with schedule

development.

Programmatic Support Analyst: Westar, Inc. – March 2006 to June 2007

Served as a Systems Engineering Technical Advisor (SETA) to Aviation System’s Air Mission Equipment (PM-

AS AME) supporting scheduling development. Worked with product teams to refine schedule fidelity, horizontally

integrate the product schedules, and vertically integrate the platforms AME serves. Supported monthly Program

Management Reviews (PMRs), performed schedule health-checks, and was responsible for promoting the value of

the schedule as a tool. Also assisted in writing process documentation for scheduling, risk assessment and process

asset libraries. Assisted in Memorandum of Agreement (MOA) preparations and renegotiations between the

program office and platforms.

Programmatic Support Analyst: CAS, Inc. - October 2000 to March 2006

Served as a SETA to the Army/Air Force’s new Future Cargo Aircraft (FCA) program. Responsibilities included

creating a networked schedule from program inception; identifying and tracking documentation needed to

successfully pass a milestone decision; supporting efforts leading to a Contract Award decision.

Previously supported BLACK HAWK Program Office in support of the UH-60 Modifications and UH-60 M

development projects. Responsibilities included building, resource loading, and updating Integrated Master

Schedules and identifying necessary resources; establishing budgets (in hours only) and tracking actuals (in hours

only); providing Risk Management support, assessing risk levels, preparing risk mitigation plans, monitoring and

statusing risks in a Risk Management Control Board; documenting processes; maintaining action item databases;

and mentoring a junior analyst.

Previously contributed to the Army Airborne Command and Control System (A2C2S) program. Served as Data

Management Officer and developed and implemented Contract Data Requirements List (CDRL) tracking system.

Supported Configuration Management with contract modifications, performed tracking and reporting subcontractor

charges, and prepared briefing slides. Assisted in the development of the Request for Proposal (RFP) / Contracts

Requirements Package (CRP) and served on the Source Selection Evaluation Board for A2C2S.

Management Analyst: Teledyne Brown Engineering - Aug 1999 to October 2000

Served as team member of the National Missile Defense (NMD) Lead System Integration (LSI) project in the

Program Controls group. Assisted in the preparation and analysis of Government-required cost and schedule

EVMS reports, and supported IPT leads in their management over Work Breakdown Structure (WBS) elements.

Responsibilities included preparing monthly PMRs, updating weekly Staffing Plans, supporting Configuration

Management in database maintenance, and making deliverables to the customer/prime contractor.

Customer Service & Cash Office Manager: Stein Mart, Inc - Nov 1997 to Aug 1999

Provided excellent customer relations service and support. Performed daily audits, sales reports, and assisted in

hiring and training of new employees. Maintained employee records, wrote employee evaluations, made bank

deposits and handled other financial transactions. Assisted Receiving in maintaining inventory databases and

communicating with buyers.

Education

Maryville University of St. Louis

Business Management, B.S. 1997. Minor in Communications

GPA 3.28 out of 4.0

Skills / Training

Certified Earned Value Management Systems by Humphreys and Associates

Excellent communication and writing skills.

Spanish (5 years)

Tools: Microsoft programs (Access, Excel, PowerPoint, Project, and Word), Open Plan Professional (OPP), and

Microframe Product Manager (MPM).

Special Recognition And Accomplishments

FCS Huntsville Team (Gov’t/Boeing/SAIC) Employee of the Month – September 2007

Letters of Commendation from CAS and US Government

Dean’s List – Maryville University

References Available Upon Request

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