Management Customer Service

VIJAY.M.PATEL

Cell: 214-***-****, e-mail: abnjqz@r.postjobfree.com

Profile

• Self-motivated, with excellent communication and planning skills and a drive to succeed.

• Ability to work to tight deadlines and display a logical yet flexible approach with a strong capacity to be a team

player.

• Very results focused with a can-do approach and capable of working independently to deliver effective results

in a timely manner.

• I have Experience of working in a multi-cultural teams and cross-border projects.

Employment History

July 2008 – Present, AiX Systems Administrator, Siemens SIS - Washington Mutual Bank/JP Morgan

Chase, Seattle WA.

I joined Siemens SIS assigned to the Washington Mutual Bank / JP Morgan Chase, my responsibilities involve

the support and management of IBM, Sun and HP Servers:

AiX Systems Administration/Support, AiX 5.x. (P590/P595)

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HMC administration and problem determination and upgrade.

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Software and Hardware Support.

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NIM Server build, AiX 5.x to LPAR, Mksysb restore from NIM server to LPAR.

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AiX 5.3 Migration from decommissioned production site to new production site.

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RML (Maintenance Level) upgrades as needed.

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LVM – Logical Volume Management.

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CA system monitoring (monitoring tool), acting on Hardware/Software alerts accordingly.

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Liaise with application team to troubleshoot application issues and guide them through best practices.

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Trouble shoot ticket queue, using Clarify, Remedy and Peregrine.

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Change Management, using Remedy and Peregrine.

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HBA Emulex/Q-Logic setup.

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HACMP support.

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AiX Performance Tuning.

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SSH, NFS.

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Solaris OS 8/10, Administration.

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Linux Red Hat/SLES 9, Administration (On IBM X-Series).

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Racking Sun, IBM X-Series Servers and patching them into the network.

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NAS setup on HP UX server.

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Netbackup.

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ESM.

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Documentation.

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Liaise with team members, clients, project management and upper Management to resolve any issues and

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move forward.

August 2007– March 2008, AiX Systems Administrator, Phones4U, UK.

I joined Phones4U Ltd, my responsibilities involves the support and management of more than 60 AiX servers in

an Oracle and Informix environment:

• AiX Systems Administration/Support (AiX 5.x, 4.x)

• Monitoring Nagios Systems Management Console and actions any alerts on Production, Test and Development

servers.

• Involved in disasters recovery procedures, rebuilds of Aix servers in a Development/Test environment, assisting

Informix and Oracle DBAs with restore and configuration in a given time frame.

User Administration.

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Daily Checks includes TSM Tape Management and San disk checks.

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Trouble shooting of the production infrastructure regarding the Unix OS and related products.

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Follow up, investigation and solving of issues, ticket handling and problem follow up.

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Printer setup and management.

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Support of the Unix Production, Test and Development servers.

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Documentation of tasks, activities, problems and solutions.

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SSA disk management.

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February 2007 – July 2007, AiX Systems Administrator, ATOS Origin Ltd, Brussels, Belgium.

I was assigned to the Euroclear Bank project, my responsibilities involves the management of more than 300

Unix servers (AiX, Solaris, Linux):

AiX Systems Administration/Support (AiX 5.x)

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Trouble shooting of the production infrastructure regarding the Unix OS and related products.

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Follow up, investigation and solving of issues, ticket handling and problem follow up.

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Support of the Unix Production, Test and Development servers.

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Documentation of tasks, activities, problems and solutions.

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Life cycle management in the Unix environment: deployment of patches, upgrades, and additional products.

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Activities that deliver newly designed architectures into the production environment.

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November 2006 – Feb 2007, AiX Systems Administrator, ATOS Origin Ltd, Brussels, Belgium.

I joined ATOS Origin USA and was assigned to the Huntsman project supporting IBM P590 Servers in an Oracle

SAP environment, my duties involved:

AiX Systems Administration/Support (AiX 5.2 and 5.3) LPAR, DLPAR, including print management.

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Respond to all UNIX server related incidents on IBM P590.

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Problem Determination initiated problem management tool.

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Advise on fine tuning AiX servers.

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Setting up and configuring printers on a SAP/AiX environment.

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Tivoli Monitoring, acting on incidents according to severity.

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Compiling Documentation.

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TSM restores where necessary.

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January 2006 – April 2006 AiX Systems Administrator, Getronics Ltd. Nottingham UK.

I joined Getronics Ltd and was assigned to the Securicor project supporting all AiX RS/6000 Servers, my duties

involved:

AiX Systems Administration (AiX 4.3.x and 5.x), storage devices and backups.

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To provide UNIX support to project, development and infrastructure teams.

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Respond to all UNIX server related incidents.

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Assist the team with proactive improvements to internal processes.

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Problem Determination initiated by CA problem management tool.

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Assisting DBA’s to support Progress database to ensure all money transactions flow in a timely manner

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Problem Determination and Support of Electronic Cradle readers.

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Advise on fine tuning AiX servers.

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Tivoli Monitoring.

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Compiling Documentation.

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TSM restores where necessary.

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September 2005 – December 2005, AiX Systems Administrator, Cadburys Schweppes, Birmingham, UK.

I joined Cadburys Schweppes, supporting AiX in a SAP Environment, my duties involved:

• AiX Systems Administration (AiX 4.3.x and 5.x).

• Evaluating automated Morning Reports produced by all Cadburys Systems each morning, highlighting any

SAP, Oracle or OS back up flaws including brbackup/brarchive and hardware problems.

• Problem Determination initiated by Remedy Management tool.

• Disaster Recovery Project for Cadburys Spain.

• Tivoli Monitoring.

• Compiling Documentation.

• TSM client installation.

April 2004 – June 2005: e-Business Web Hosting UNIX Administrator 24x7, IBM Ltd, Warwick, UK.

I have joined the new e-business initiative, 24x7 shift team, covering all aspects of e-business hosting.

Supporting Windows 2000/NT, Pseries, Linux and Sun servers. Problem determination of any of the four O/S’s

outlined, monitoring backups, resolving any backup issues. Planning and carrying out change requests, resolving

any high severity issues adhering to SLAs. Sanity checking all pre-production servers and correcting any flaws in

the build before they are transitioned into production and also very much involved in the AiX Administration role

as outlined below.

September 1999 – April 2004: e-Business Web Hosting UNIX Administrator, IBM Ltd, Warwick, UK.

I am a member of the IBM Web Hosting AiX Administration team, responsible for hosting complex

e-Business customer solutions in USA and UK on over 1500 RS\6000 Pseries servers, covering all aspects of

AiX Systems Administration. As a Unix Administrator my duties involve:

UNIX Administration, (AiX 4.3.x and 5.x) – Providing third level support to e-Business Customers.

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Fine Tune AiX servers for better performance.

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Upgrades, which includes OSlevel, RML, Microcode and APARs needed.

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Project work, deployment from Nim Server - Network Dispatcher, Webserver, Application and Database

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images, configured from a technical solution on the latest RS/6000 hardware.

HACMP configuration, testing and problem determination.

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HMC, LPAR Administration/Support.

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Actively and pre-emotively determine possible failure faults and causes to the infrastructure

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BAU problem determination tasks initiated through CPMA (change and problem management tool). Resolving

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any problems associated with customer accounts as quickly as possible, adhering to SLAs.

Environment changes initiated through CPMA.

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Application Administration and Configuration.

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Client side - TSM problem determination and configuration.

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Hardware fault detection and correction - vendor liaising.

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Provide Team Leaders, Implementation/Service Managers and Customers with technical advice/direction on

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new and existing projects.

Customer data upload/configuration.

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Liaising with FarmWatch Support (operations), acting on any problems alerted on their console, to keep outage

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to a minimum, adhering to SLAs.

Part of the 24x7 oncall rota, oncall for all e-Business customers hosting their content on an AiX platform. To

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make sure customer e-Business hosted solutions are available 24x7, perform in a sound manner and available

for business.

Liaising with security team to fix any vulnerability on the servers flagged by ESM.

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Documenting and updating all technical procedures.

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Educating new starters, provide technical assistance to the other members of the team.

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Co-ordinated and implemented a test environment (£10M project) for a large customer using Nim server on a

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wide variety of Pseries servers, worked with Implementation Managers, Service Managers, Application

Developers, together we successfully managed and delivered the project on time ready for customer to test –

March 2004.

With IBM off shoring to Bangalore, I have assisted in the transition and trained the new Bangalore team with all

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procedures (2005).

July 1997 - September 1999: PC Specialist (2nd Line Desktop Support), IBM Ltd, Warwick/ UK.

To provide technical support to the J&H Marsh & McLennan USA contract on behalf of IBM.

To be part of the Second Line IBM/J&H MMI Help Desk support team which receives, determines and supports

through to resolution all IT related problems, raised with the Help Desk, which fit within the supported product

scope. The position called for excellent customer service skills, the use of defined call management principles

and detailed technical support knowledge. My duties involve:

• Managing problem queue, identifying severity of logged records, acting accordingly.

• Remotely log onto to end users desktops using pcanywhere to analyse problem and fix.

• Applications supported Lotus CC-Mail, Windows 3.11, Windows 95, Office 95, Lotus SmartSuite, Novell 3

(administration) and Lotus Notes 4.

• Updating documentation and team when as and when required.

• Guide and direct level 1 and advice level 2 team members.

• Educate and Train new starters.

Technical Knowledge

IBM Apache. TCP/IP. Site Server. Netview.

WebSphere. HACMP. Secure Shell. BMC.

Lotus Domino Server. TSM. Bladelogic. Tivoli.

Lotus Notes. Sendmail. Linux.

IBM Internal Courses

• AiX Systems Administration, Problem Determination III.

• AiX Systems Administration, Problem Determination II.

• AiX Systems Administration.

Education

BSc Computer Science - DeMontfort University, Leicester, UK.

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Higher National Diploma in Computing - DeMontfort University, Leicester, UK.

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BTEC National Diploma in Computing - Henley College, Coventry, UK.

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BTEC First Diploma in Information Technology - Coventry Technical College, Coventry, UK.

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Personal Interest

• Keen Badminton Player.

• Worldwide Travel - Spain 1995, Cruise to Sweden (Gothenburg) 1997, Across India 1998/2002, Mexico 1999,

Cuba 2000, Malta 2003 and Canada/America 2001/2003/2004/2008, Brussels-Belgium 2006/2007.

• Music.

• Member of an All Styles Martial Arts Club (Instructing beginners).

• Organising Social events for work colleagues.

• Participating member of my community organization (CLPS), organising sporting events for 16-50 year old

bracket.

References

• Made available on request.

Contact this candidate