Customer Service Assistant

Brooke Fozzard

**** ******* ***

South Ogden, UT 84403

(801) 915 - 5884

Objective

A challenging and rewarding position as an Insurance Sales Professional.

Summary of Qualifications

•Strong interpersonal skills, especially telephone demeanor

•Great ability to prepare routine administrative paperwork.

•Remarkable ability to lead and willingness to learn.

•Deep knowledge of customer service standards.

•Strong ability to persuade and influence others.

•Solid ability to analyze and solve problems.

•Experience in gathering data, compiling information and preparing reports.

•Knowledge of planning and scheduling techniques.

•Strong ability to create, compose and edit written materials.

•Great team player ethics, and willingness to help company reach goals.

•Good memory and attention to detail.

•Strong desire to exceed expectations.

American Red Cross Blood Services, Salt Lake City UT

Laboratory Training Specialist, 03/2009 - Present

Transcribed problems and reports read by the FDA and upper management

Responsible for training large groups and providing appropriate presentations

Responsible for training and retraining activities to certify new and incumbent staff in the

performance of their job functions in accordance with standard operating procedures and

applicable federal, state and local regulations.

Administerd tests to determine competency of staff performance of specific job functions.

Completed all requisite training documentation.

Responsible for Procedure mastery and expertise.

Performed operational specific job functions including those of a Laboratory Tech II in

addition to training responsibilities.

American Red Cross Blood Services, Salt Lake City UT

Laboratory Technical Assistant II, 2008 - 03/2009

Laboratory Technical Assistant I, 2007 - 2008

Manufactured blood products including, but not limited to, whole blood, platelets, plasma

and red blood cells. Met the quality and quantity production goals established by the

department.

Operated, maintained and performed quality control checks on laboratory equipment.

Ensured adequate inventory of required supplies.

Performed data entry and operated the computer programs associated with component

production, labeling and storage. Maintained accurate, legible and complete production

and testing records.

Appropriately managed suspect products.

Operated laboratory equipment used in the manufacturing process.

Performed receipt and triage of whole blood and blood components.

Leukoreduce blood products.

Performed sterile docking.

Responsible for sample tube management to testing facilities (Technical Assistant II )

Education

Salt Lake Community College, SLC UT

General Education Courses

Kankakee Community College, Kankakee IL

Certified Nursing Assistant

References

Available upon request.

Contact this candidate