Customer Service Manager

PUNITA PATEL

(Cell) 815-***-****

Email: abnjpl@r.postjobfree.com

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OBJECTIVE

To help your company succeed by utilizing my eight plus years of purchasing experience and data-entry skills, hence providing a

positive customer experience.

KEY QUALIFICATIONS

Focused and driven to serve the needs of both the internal and external customer.

Well-developed communication, strong organizational, interpersonal and leadership skills.

Ability to work independently or in a team environment.

Good time management skills, detail oriented and a quick learner.

Good decision making skills.

Highly motivated self-starter with a positive attitude.

EXPERIENCE

CDW US

Drop ship Hardware Specialist

August 2005 to July 2009

Primary responsibility was to process direct ship orders accurately via EDI for computer hardware and software within 24 hours

directly to our customers from vendors and distributor warehouses.

Enhance internal and external customer relationships

Rectify and resolve any inter-departmental issues that shipped orders create

Maintain products lines in regards to pricing & status

Maintain the open Purchase Order report under 10%

Respond to emails & customer service inquiries within 24 hours

Help the drop ship supervisor with creating new processes for pr ocess improvement

Report any issues to the drop ship supervisor

CDW Canada

Senior Buyer

July 2004 – August 2005

Supervise the purchasing team consisting of six buyers and monitored the day to day direct ship process of all products and

services.

Monitor the monthly bonus program for the buyers based on department objectives and performance

Maximized team performance by providing necessary guidance, tools and training required to provide a high level of

service to the organization, and assisted the Purchasing Manager in defining and implementing the Quarterly Initiatives

for the department

Assisted the Purchasing Manager in enhancing the EDI pro cess with distribution partners and enhance manufacturer/

vendor relationship, and monitor and implement the quarterly logistics Bid pro cess with distribution partners

Maintain the open Purchase Order report under 10% for the entire Purchasing department

Cover back orders for non-stock items, maintain accurate delivery dates and expedite back orders

Maintain product lines in regards to pricing and status

Respond to emails & customer service inquiries within 24 hours

Rectify and resolve any inter-departmental issues that arise in the Purchasing department

PUNITA PATEL

(Cell) 815-***-****

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CDW Canada/ Micro Warehouse Canada

Buyer/ Associate Product Manager

October 2000 – June 2004

As a Buyer:

Process direct ship purchase orders via EDI for all computer related hardware and software products, and cover back-

orders for all non-stocked items within 24 hours

Support sales team with accurate ETA’s and product information

Maintain internal and external customer relationships. Resolve any invoicing issues and customer service issues

As an Associate Product Manager:

Responsible for purchasing of various computer related hardware and software products from manufacturers and

distributors based on inventory levels, negotiate buy-ins and product pricing, and gain allocation of product on a daily

basis

Responsible for procuring Apple products directly from Apple, and was also in charge of procuring HP, IBM, Compaq,

NEC, Cisco, Viewsonic, and Samsung products from North American distribution partners

Building vendor relationships and negotiating returns with vendors

Responsible for providing Aging Inventory and Backorder Analysis reports to the Purchasing Manager on a weekly basis

Sold vendors on Marketing Programs to achieve various goals of product promotion, increase product awareness and

increase sales

Managed product lines and informed sales team about product related promotions

Xtreme Peripheral Inc.

Office Administrator

Dec. 1998 – September 2000

Primary responsibility was to ensure smooth running of the office and report directly to the General Manager with regards to daily

office practices and procedures.

Generate various sales, purchases, inventory status, payroll, customer credit and overdue accounts all relat ed reports on a

weekly, monthly and yearly basis

Attend to all aspects of customer enquiries regarding credit, payment discrepancies, and customer service issues and staff

issues

Maintained customer’s product evaluation contracts, credit applications, comp uterized customer account files and Return

Merchandise Authorization files. Administer to and rectify all delinquent accounts

Processing of sales orders, invoicing, issuing credit memos and data-entry

Provide secretarial support preparing correspondences, memos and various reports for corporate sales agents and General

Manager

Kept timesheets for all office staff for payroll purposes for reporting to Auto -payroll Company on a semi-monthly basis

Collection calls for Accounts Receivables, verify, process and enter into the system invoices from suppliers for Accounts

Payable and issued checks when payment due, daily cash receipts/ billing, banking, maintain petty cash account, issued

checks for monthly office expenses after verification, of all vendors and customers

Micro Mart Computers

Administrative Assistant & Office Support

Dec. 1995 – Dec. 1998

Perform reception duties and secretarial duties to support corporate sales agents, general office functions and computer system

back-ups.

Order and Entry and processing of sales orders, prepare customer invoices, issue credit memos, maintain Point-of-Sale

terminal and petty cash account

Receive faxes, sort mail and report to the company President on a daily basis

Update inventory, ensure shipment of goods, follow-up on accounts receivable

Generate general ledger & cash receipt reports daily, various sales and purchase rel ated month-end/year-end reports

Maintain various files - rental contracts, credit applications, return merchandise authorization and general ledger reports

PUNITA PATEL

(Cell) 815-***-****

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ADDITIONAL SKILLS

Proficient in AS400, Microsoft Office Suite, MS Outlook and Lotus Notes.

Experienced in Business Vision, Summation and DacEasy Accounting software.

Fluent reading, writing and speaking skills in English, Hindi and Gujarati.

EDUCATION

Associate of Science Degree in Computer Information Technology, majoring in Information Systems Analysis with Honors.

Daytona Beach Community College, Florida. (1993)

High School Diploma (Graduated 1988)

Navrachana Higher Secondary School, Baroda, India

References available upon request

Contact this candidate