Human Resources Management

JACKIE CARPENTER, SPHR

**** ******* ****

Franklin, TN 37064

(h) 615-***-**** (m) 615-***-****

abnjo2@r.postjobfree.com

SUMMARY

Senior human resources professional with proven strategic and tactical skills in operations and

administration of HR disciplines. Strong management experience; highly collaborative

interpersonal style; excellent communication, writing and presentation skills. Proven ability to

have an immediate and positive impact on an organization. Strong track record of success in

the following areas: Staffing and Recruitment; Training & Development; Employee Relations;

Compensation & Benefits; HR Compliance and Audits; Performance Management; EEO &

Affirmative Action; Diversity, Inclusion, Culture; ATS Selection; Immigration.

EXPERIENCE

Cricket Communications, Inc. September 1999 to Present

Report to the SVP, Human Resources, of a 4300 employee, Fortune 1000, wireless

telecommunications company focused on growth and innovation.

Director, Talent Acquisition August 2006 to Present

Managed the talent acquisition corporate function.

Re-built and updated the talent acquisition department following the company’s emergence

from Chapter 11 bankruptcy

Transitioned from an outsourced corporate recruiting function to a centralized recruiting

team; developed a recruiting team which decreased vacancies and partnered with leaders to

develop relationships supporting timely hiring

Successfully negotiated contracts with vendors

Implemented processes which ensured legal compliance and consistency in a de-

centralized environment

Provided tools to a de-centralized recruiting team; encouraged the acquisition of a diverse

and high performing workforce

First HR leader to consistently report metrics to leadership; led to significant improvement in

accuracy and performance

Assisted in the development of an executive selection process designed to improve the level

of talent hired for director and above vacancies

Co-led the Culture Steering Team which resulted in the focus on developing company

vision, mission and value statements

Managed recruiting and administrative teams

Orchestrated the organization’s 2008 participation in the NBMBAA and NSHMBA career

expositions

Piloted a summer intern program in 2009; pilot was deemed high successful by students

and organization

Work in progress includes employment branding, affirmative action compliance, acquiring a

new applicant tracking system and centralizing staff augmentation

Regional Human Resources Director September 1999 to July 2006

Managed all human resources activities in an 8 state region with 550 empl oyees.

Strategically partnered with Regional Vice President to improve business productivity and

planning

Managed recruiting and selection, including the successful hiring for all new markets in the

region

Ensured careful management of employee relations resulting in consistent, solid practices

used by leaders

Coached and counseled managers and employees with actionable information to enable

them to develop capabilities and improve performance

Led regional leadership through difficult situations including bankruptcy, workforce

reductions and high growth

Managed company initiatives within the region, including: reward and recognition program;

performance appraisal process; employee satisfaction surveys; diversity; bonus payments;

merit and pay equity adjustments

Led team focused on retail competency development for the organization; upgraded

positions and staff with minimal disruption to the business; received achievement award for

results achieved

Designed a business-to-business sales compensation program which was trialed within the

region

Participated as the Human Resources subject matter expert on two acquisition teams;

ensured successful employee transition to acquiring companies and maintenance of talent

during the transition period

Facilitated management development training across the region; assisted in the

development of training programs; ensured manager participation

Analyzed trends and prepared metric reports, including recruitment, employee relations,

turnover; developed strategies to support the business and improve employee retention and

satisfaction

Developed strong relationships with all levels of management; provided mentoring to all

levels in the region

Managed HR team comprised of managers and administrative staff

Celeris Corporation March 1999 to September 1999

Corporate Director of Human Resources

Reported to the CFO of a 90 employee clinical trial research company. Managed all areas of

human resources single-handedly. Duties included recruitment, selection, benefit administration,

employee relations, employee and management communications and coaching/counseling.

Louisiana State University January 1998 to December 1998

Full-time Student

Left the workforce in order to pursue Bachelor’s degree; completed 42 hours of coursework

during 1998 and maintained a 3.8 GPA for the year.

United HealthCare of Louisiana, Inc. January 1988 to November 1997

Director of Human Resources, Facilities & Purchasing

Reported to the local CEO and Corporate Human Resources. Managed the human resources,

facilities and purchasing functions for a $100 million state-wide company. Performed

recruitment, employee and management development, salary administration, benefit

administration, strategic planning, budget management, policy development, employee and

management communications, timekeeping, employee relations and employee recreational

activities.

Managed acquisition activities, including payroll, benefit and human resource policy

transitions.

Designed, implemented and maintained benefit programs, including 401(k), life insurance,

disability and flexible spending programs.

Managed many large administrative projects, including applications to HCFA for federal

qualification necessary expansion applications and Medicare Risk applications.

Negotiated leases in three cities and managed facility expansions and improvements.

Interacted with physicians and corporate board members.

EDUCATION Louisiana State University, Baton Rouge, LA

Bachelor of Science, Management w/emphasis in Human

Resources

December 1998

Dean’s List

HONORS

Leaps and Bounds Award

CERTIFICATION Senior Professional in Human Resources (SPHR)

DDI certified trainer

PROFESSIONAL Member of Society for Human Resources Management

AFFILIATIONS

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