Quality Supply Chain

Michael Davis

Michael Davis

*** ******** *****

White Oak, PA 15131

Home: 412-***-****

Mobile: 412-***-****

*********@*******.***

PROFESSIONAL PROFILE

I am a proven Quality leader with a broad base of technical and management skills and a solid track record in a

variety of manufacturing industries, including automotive products, commercial electronics and medical

equipment.

• ISO and FDA-GMP Quality Systems creation and management

• Supplier Quality Assurance and Development

• Supply Chain management and Corrective Action systems

• Quality Council and Operations Excellence Council creation and ongoing leadership

• International Quality experience in Canada, Western Europe and Asia

• Developed and standardized global Quality kpi reporting scheme to integrate data with Oracle CRM

• Excellent technical background, especially in the areas of materials engineering and printed circuit board

fabrication and assembly, and strong abilities in the areas of design review, verification and validation.

EXPERIENCE

Vocollect, Inc. Pittsburgh, PA

Senior Manager, Global Repair and Environmental Compliance – August 2007 – November 2008.

• Oversight of 28 global repair service providers, ensuring adherence to Vocollect Quality standards

• Developed standardized Quality kpi reporting processes for suppliers of repair services

• Integrated global product performance metrics into the existing domestic repair reporting process

• Led supplier Quality Systems and business process audits for international repair service providers

• Directly negotiated and implemented international business contracts with suppliers of repair services

• Led global Operations Excellence Council

• Managed off-site personnel making QA, Corrective Action follow-up and training visits to global customers

• Managed issue escalation process for global customers’ product Quality issues and global field actions

• Developed and implemented HAZMAT/HAZCOM procedures

• Regularly worked with suppliers in the EU for WEEE registration and compliance reporting.

Senior Manager, Repair Department – January 2006 to present; Global Repair Management responsibilities since

January 2007.

• Increased focus on and enhanced the value of this portion of the business which is responsible for more

than 20% of the company’s revenue

• Managed a team of 20 people working across several disciplines providing repair, refurbishment and

reverse logistics services supporting an installed base of over 250,000 products

• Managed warranty and service relationships with third party Supply Chain providers of peripheral devices

• Managed advance exchange spares, repair and trouble-shooting of electromechanical products,

management of billable repairs, issue escalation and failure analysis

• Provided direct interface with customers regarding Quality and technical product performance issues

• Led Operations Excellence Council and managed repair activity Quality KPI data reporting process for the

company’s domestic repair department, communicating product performance information to Senior

Management, Product Management and Engineering

1 of 4

5de35b310d694945a9a5.doc

Michael Davis

• Lead workflow process redesign and enhancement teams, incorporating Demand Flow Technology, Lean

Manufacturing principles, and Kanban restocking schemes

• Regularly attained a Repair Warranty claim rate below 0.005% (1 repair warranty claim per each 21,000

repairs performed).

Director, Quality Programs – December 2003 to December 2005.

• Represented Quality Assurance in the product development gate-stage process, functioning as one of the

gatekeepers for all hardware development projects

• Lead process for supplier Quality Systems auditing and a key participant in all sourcing decisions

• Lead Supplier Chain Quality, development and performance initiatives

• Controlled decisions regarding in-process test and inspection practices

• Identified and eliminated non-value-adding production test and burn-in steps

• Lead the company’s Quality and Operations Excellence Councils and helped develop the firm’s Core

Value statements

• Assessed product performance Quality metrics and worked with external customers to improve use

practices that had been negatively impacting product durability

• Worked with Product Management and Sustaining and Development Engineering to validate new designs

and to address field performance issues resulting from design attributes

• Made over 30 visits to customer facilities to get first-hand information on product Quality and performance

• Deeply involved in global regulatory matters including RF and EMI regulatory compliance, RoHS and

W EEE

• Integrally involved in the design of the functional and navigational processes for, and the documentation

and deployment of Oracle’s R12 CRM application.

Vice-President, Manufacturing Operations – September 1996 to December 2003.

• Hired to build a production operation that could respond to anticipated high demands for a cutting-edge,

high-technology, electromechanical product

• From less than $1 million in revenue and 30 total employees in 1996, the business grew to $30 million

and 150 total employees over the next six years

• Regularly attained annualized inventory turn rate less than ten, including service parts for legacy products

• Responsible for all aspects of manufacturing including:

o Quality Systems and procedure development

o Incoming and in-process inspection and test

o Personnel hiring and development

o Supply Chain management including Supplier Development

o Sourcing decisions for components and sub-contracted services

o New-build production

o Process design

o Facility management

o Customer service

o Order processing

o Returned goods logistics

o Repair processing

o Test engineering

o Inventory management.

• Selected and implemented Macola as the firm’s first MRP solution

• Developed in-house Quality data base using information gathered in the RMA/repair process.

Triangle Circuits, Pittsburgh, PA

Director of Operations – April 1994 to September 1996.

2 of 4

5de35b310d694945a9a5.doc

Michael Davis

• Assumed leadership of the company’s contract manufacturing division to help guide the organization

through a period of anticipated rapid growth.

• Division revenue grew from $8 M to $32 M with headcount increase of nearly 100 people in two years

• Responsible for management of OEM-provided “kitted” parts as well as purchased inventory, including

component lot traceability for FDA purposes

• Overall responsibility for the fiscal and operational performance of the entire Cheswick facility which was

engaged in:

o Automated surface mount (SMT) and thru-hole assembly

o Automated functional and ICT testing

o Manual and semi-automated electromechanical assembly and test processes.

Quality Director – November 1990 to April 1994.

• Created GMP-compliant Quality Management System for this $15 M, privately held contract manufacturer

of printed circuit boards and assemblies

• Initiated Cost of Quality practices

• Institutionalized Internal Customer/Supplier Relationship process

• Developed employee training and Skill-Based Pay programs

• Lead Design for Manufacturability (DFM) and Test (DFT) teams to work with customers to find optimal

process and design options

• Participated in sales calls in a technical supporting role.

Akron Polymer Products, Inc., Tallmadge, OH

General Manager and Vice-President – August 1988 to November 1990.

• Responsible for all daily operations of this second-tier supplier to the automotive industry

• Grew the company’s thermoplastic extrusion and tube-end finishing operational capacity and performance

from less than $1 M to over $3 M in revenue over a 2 year period while improving yields and quality levels

• Established and maintained an SPC-based quality system that routinely passed customer audits based

on ISO9000 standards

• Introduced continuous improvement process control methodologies which resulted in consistent

achievement of 1.33 Cpk values for critical part attributes and “Preferred Vendor” status with prime

customer

• Audited prime Supply Chain providers in the US and Germany

• Wrote complete Level I Quality manual and all Level II and III procedures and work instructions.

Volkswagen of America, New Stanton, PA - General Supervisor, Receiving Inspection.

Rockwell International, Pittsburgh, PA - Materials Engineer.

Education

University of Phoenix – MBA Technology Management

University of Pittsburgh – BS Chemistry

Community College of Allegheny County, Boyce Campus – AA Education

American Society for Metals – Non-Destructive Testing

Carnegie-Mellon University/ASM – Metallurgy

St. Vincent’s College – Statistics

Bowdoin College – Infrared Spectrophotometric Materials Analysis

Numerous professional seminars on topics such as Lean Manufacturing, Demand Flow Technology, 5S, TQM,

Performance Management, Team-Based Problem Solving, SPC, Six Sigma (current Juran Institute Green Belt

candidate), SW Lifecycle Management (through SEI), Six Hats Critical Thinking and Kanban.

3 of 4

5de35b310d694945a9a5.doc

Michael Davis

Software Competencies

Excel, Word, Power Point, Minitab, Visio, Microsoft Project, SQL Queries, Oracle ERP/CRM, GoToMeeting ….

Professional Affiliations

Member or past member of APICS, SPE, SMTA, IEEE and ASQ.

Patents

Holder of US #4,166,386 “Wheel and Disc Continuous Integrator.”

Holder of US #6,910,911 “Breakaway Electrical Connector.”

Holder of US #7,052,799 “Wearable Terminal with a Battery Latch Mechanism.”

Holder of US #7,316,354 “Method and System for Voice Enabling an Automated Storage System.”

Other patent applications are pending.

4 of 4

5de35b310d694945a9a5.doc

Contact this candidate