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Customer Service Manager

Location:
Saylorsburg, PA, 18353
Posted:
March 09, 2010

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Resume:

LOU CARREGA

R.R. * Box **** Saylorsburg, PA *****

Telephone: 610-***-**** Mobile: 484-***-****

Email: abnjj5@r.postjobfree.com

QUALIFICATIONS

A seasoned professional with international experience in pharmaceutical research, chemical

manufacturing and plastics RIM. Experience gained with process and product development, chemical

engineering, process equipment design and protocol development.

Additional experience includes:

Manufacturing Plant Management, Product Development, Cost Analysis, Project Management, Global

Strategic Sourcing, Regulatory Compliance, Staff Management, Contract Negotiation .

Multilingual with fluency in Portuguese, Spanish, French. Also read and und erstand Italian.

CAREER EXPERIENCE

Axion, LLC 2002-present

Business Development consultancy based in Northeast Pennsylvania providing consulting services in

competitive intelligence, web marketing, global strategic sourcing of raw materials, commodities, and

manufacturing durable consumer goods.

PetroBahia Overseas, S.A. 2008-present

Commodity trading division of N.E. Brazilian Oil Company engaged in the sourcing and sale of biofuels and

related materials. Contracted as Business Development Manager for North America to develop web

marketing campaign and source modular bio-ethanol processing equipment.

BRG, Inc. 2006- 2008

BRG is a business research group of companies based in NJ and headquartered in London, UK. Contracted

as Manager of Business Development Manager for the CIS division, responsible for sales and marketing of

professional Strategic Marketing and Competitive Intelligence Services to manufacturing businesses in the

Americas focusing on Chemical and P lastics.

YC Best Co. 2004-present

Korean company manufacturing footwear and accessories in East China. Contracted as Business

Development Manager for North America and Latin America. In charge of sales, product development

and customer service.

Dongsung NSC Ltd. 2004-2004

Korean Chemical company’s North American JV for the development and sale of specialty adhesives.

Contracted as Director of Marketing for the marketing and sale of water-borne adhesives to US footwear

manufacturers.

Apex Foot HealthIndustries, Inc. 2004-2004

Medical device and footwear company devoted to the diabetic footwear market. Contracted as Director

of Product Development for development of elastomeric materials, technology transfer and

manufacturing of diabetic, orthotic and orthopedic products.

Polymer Dynamics, Inc. 1994-2002

A chemical and durable consumer goods company vertically integrated in the formulation and

manufacturing of Polyurethane chemistires and molded consumer and industrial products. Worked as

Vice President of Manufacturing and ultimately as Director of Technical Sourcing and Product

Development. Responsible for entire plant operations including manufacturing, sourcing, mechanical and

chemical engineering, CAD, machining, maintenance, scheduling and shipping.

Ciba-Geigy Corporation (now NOVARTIS) 1989-1994

Research Scientist, Research Department, responsible for process development, generating and validation

and auditing of protocols, data and formulations under DEA and FDA cGMP/cGLP regulations.

National Starch and Chemical Company 1987-1989

As a Senior Technician for specialty adhesives division, was responsible for customer service,

development and customization of products, process development, pilot plant scale up, test development

and validation, quality control, quality assurance and laboratory support.

M.C. Canfield Sons 1985-1987

As Director of Marketing for this metal alloy company that specialized in white metals was res ponsible for

Government and Industrial Sales, product development, marketing, advertising, in-house sales, and

customer service. Developed effective print advertising campaigns in trade industry publications,

maximizing media budget. Set up and managed trade shows activities in the four different industries

served.

EDUCATION

- Bachelor of Science, Biology/Chemistry/Physics (Pre -Medical) 1985, Fairleigh-Dickinson University,

Madison, NJ

- Graduate Studies: Psychological Statistics, Endocrinology, Physiology, Psychosexual Development and

Recombinant DNA, 1990 through 1992 Fairleigh-Dickinson University, Madison, NJ

- Project Management Certificate – Mozen, 2009

Academic and Professional Associations

Sigma XI Scientific Research Society, 1985;

New Jersey Academy of Science, 1985

SCIP, Society of Competitive Intelligence Professionals, 2007

Publications

Include research papers and collaborations on human sexuality, learning and behavior.

PROFESSIONAL DEVELOPMENT

Various personal and company sponsored courses in Science, Industrial Health and Safety, Management,

Communications, Conflict Resolution, FDA GLP/GMP, TQM and Lean Manufacturing.



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