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Software Technical Support

Location:
Morgantown, IN, 46160
Posted:
March 09, 2010

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Resume:

Bryan Neal

**** ********** **, ********** ******* 46160 317-***-****

abnjiw@r.postjobfree.com

Executive Summary

Provided professional software services to clients of a 27 year old contract software

company. Full responsibility for supporting clients in multiple industries including

distribution, manufacturing, retail, and job shops. Developed new software applications

that helped clients improve productivity and cut costs. Provided daily customer support

remotely for clients in several US states. Unique ability to research existing software to

find problems and restructure for better efficiency. Developed programming tools to

improve in-house productivity.

Core Competencies

Planning Process Improvement Project Leadership

Quality Control Research & Development Client Relations

Professional Experience

McBroom Industrial Services (Indianapolis, IN) 02/2009 – Present

800-***-****

IT/Accounting Administrator

Conversion of in house system 36 programs to new ILE. Streamlining accounting

procedures so that the end users would be more productive. Developed documentation of

accounting software that was out dated. Developed a data file purge process to allow the

use of a current and an archived system.

Diversified Computer Services, Inc. (Morgantown, IN) 09/1990 – 02/2009

812-***-****

Programmer/Analyst

Worked independently as well as on teams to develop, customize and modernize

software in the following areas.

Accounts Payable Accounts Receivable Telemarketing

Inventory Control Purchasing Point Of Sale

Sales Analysis Service MRP

Production Control Bar Coding Membership Management

Delivery/Install Scheduling Service Scheduling Payroll

By working on several types of applications for a variety of clients gives me a

unique ability to familiarize with new software, provide technical support, and design

setup procedures to move from existing software to newly purchased software.

Working in a programming shop has allowed me to provide technical support for

multiple clients with different needs, providing this technical support has allowed me to

maintain a good client relationship.

Lead consultant for a northwest Indiana manufacturing company, where I

maintained and customized the manufacturing software on the AS/400. Some of the

projects worked on included customizing the software to send shipping information from

the AS/400 to the UPS software, and have the AS/400 program retrieve shipping

information from the UPS software for billing. ODBC data transfer so users could have a

customized spreadsheet on their PC. Researched and created programs needed for the

use of RF equipment.

Implemented barcode labeling on pick tickets, work sheets, and packing slips for

easier data entry and inquiring. Customized and created new and old reports as per the

need of the indivuals that used the mfg. software. Implemented an outside payroll

package and customized for the use of this company.

Lead consultant for a job shop company in central Indiana, where I implemented a

job billing process that was done manually, enhanced their invoice processing, and

created a motor storage system that included user security that could be accessed

remotely. Created an employee time card processing so the company could track time by

employee billing & non billing time per job. Time card processing has several types of

reports that could be generated as the user needed. Implemented an outside A/R software

package with their existing in house programming. Researched and developed a backup

and recovery plan.

Assisted with modernization and maintaining telemarketing software that was created by

DCS. I also was able to send shipping information from the AS/400 to the UPS software,

and have the AS/400 program retrieve shipping information from the UPS software for

billing on the AS/400.

One of the project leaders on software re-write for a retail business. This re-write project

included tasks like creating delivery, installation, and service departments which included

calendar scheduling, point of sale, barcodes, simple but effective way to efficiently keep

track of on hand inventory, custom form design with pc overlays, and a way to manage

finance company payments. Created and maintained programming for RF equipment.

Computer Skills

AS/400

Programming in RPG, IV, ILE, CLP, DDS, and PRT

Experienced with Query/400 and XML

Experienced with Code/400

Client Access, Elite, and BosaNova emulations & data conversion

Intermec programming Language (IPL)

RF emulations, scanners, and printers

System 36

Programming in RPG, and OCL

Personal Computer

Experience in Microsoft Office

General working knowledge of PC

Data file transfer/conversion between AS/400 and PC’s

IBM iSeries Access for Windows

Web Sphere Development Studio Client for iSeries

Education

Oklahoma State University Technical (Okmulgee, OK) 1987 – 1990

Associate Degree / Accounting



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