High School Technician

*** *** ****** ********, ** *****

Cell Phone 612-***-**** E-mail **************@*****.***

Mark Lilienthal

Experienced IT professional in many fast-paced, deadline-oriented, real time

procedure documenting, teamwork based environments.

April 2006 – Present

TimeWarner Cable transitioned to Comcast Cable - Minnetonka, MN

LNOC / Level 3 Support TimeWarner to Level 1 Businesses Services Comcast

Monitor the twin cities metro area RF coax cable distribution network. Respond

to outages and impairments, dispatch and assist technicians in resolving service

impacting issues. Provide level 1, 2 and 3 support for Voice, Video and High Speed

Data services to residential and business customers.

Configured Debian Linux on Intel x86 Compaq server to poll SNMP cable modem

statistics and uptime information using Cacti, Apache, VNC, Telnet, FTP and SSH.

Documented changes on system as well as created user accounts. Trained in newly

hired employees on system tools and reporting duties.

June 2005 – Jan 2006

Carver County IS Dept. - Chaska, MN

IS Intern

Support all computers in Carver County including Chaska Jail, police car and

taser firmware. Remote network support via Citrix. All the Library's and data centers in

Carver. Virus updates and removal to spy ware cleaning to password auditing and bad

motherboard replacements.

November 2004 – Feb 2006

Independent Contracting - Shakopee, MN

IT contractor

Managed independent computer related projects like building my own local

network with computers running different Operating Systems, scripting with BASH and

Perl to working with partners like QuorumSecurity and Matthew Gress.

June 2005 – October 2005

RorkeData - Eden Prairie, MN

ESD technician

Under contract with Entegee, worked in an ESD ISO 9002 certified assembly

area. Wearing a blue static reducing overcoat with anti-static heal straps and wrist

straps (tested every day). Building NAS solutions like the Galaxyi and Galaxy-HDX

using SCSI-III to Fiber Channel to SATA-II drivers. Optical media caddy construction and

with client labeling on the silver slide door and mass formatting via a script run

jukebox. Testing of all equipment and RAID on dedicated SUN machines to custom

setup PC's and MacOS or Windows or Linux.

January 2004 – November 2004

MMTAT - Downey, CA

Test Proctor / Technical Analyst

Independent contractor for the U.S. Government (various national locations)

responsible for initial establishment of an online site. Monitored network uptime and

TSA employment candidate screening / testing – while maintaining confidential session

logs and progress reports required. Managed temporary personnel to complete client

requirements in a classified secure environment.

June 2001 – May 2002

GeoSpan - Maple Grove, MN

Video Encoder

Convert Beta videotapes to .AVI and run multiple in house software programs to

prepare video for production. Created batch scripts to automate tasks.

Nov 2000 – Feb 2001

Ecolab - St. Paul, MN

Technical Anaylst

Under contract with TekSystems to support Ecolab sales personnel with hand-

held computers including Vadem's Clio and HP's Jornada.

July 1999 – Dec 1999

DecisionOne - Richfield, MN

Technical Associate

Assisted Ameritech clients with ISP connectivity troubles using Netscape

Navigator and Internet Explorer.

July – December 1998

Normandale Community College - Bloomington,MN

IT Department Support

On campus, delivered and set-up A/V equipment as scheduled. Assisted with

computer networking, emails, etc.

EDUCATION

Linux+ Certified

A+ Certified Technician

1999 – 2000 Brown Institute Mendota Heights, MN

Earned Computer Programming Certificate. Including C/C++, Visual

Basic,FoxPro, Visual C++, COBAL, Java and SQL languages.

1998 – 1999 Normandale Community College Bloomington, MN

General courses towards Computer Science Degree.

1997 – 1998 Hennepin Technical College Eden Prairie, MN

Unix and logic programming classes during senior year in high school.

Technical Abilities

Operating Systems: Windows 3.x, Windows 95/98, Windows NT 4.0, Windows

2000/XP, MacOS 7.55 – 8.5, MacOS 9, MacOS 10, Slackware, Debian, Gentoo,

Suse, Redhat, Ubuntu, FreeBSD, OpenBSD, Minix, Free-DOS and MS-DOS.

RF, DOCSIS, DNS, TCP/IP Video based Slingboxs, Tracert/traceroute, Telnet/SSH

Comprehensive & demonstrated knowledge or products, process and technology

mentioned above.

Contact this candidate