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Project Manager Customer Service

Location:
Austin, TX, 78734
Posted:
March 09, 2010

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Resume:

Joseph M. Whitfill III

Austin, TX *****

210-***-****

abnje7@r.postjobfree.com

JOSEPH M. WHITFILL III

Contact Info = 210-***-**** Email =

PROFILE

Fifteen years experience providing customer support in the communications industry. I

am profoundly efficient in management, offering focused leadership to surpass the

bottom-line objectives and translate creative ideas into executable plans.

Consistently achieves performance goals through enthusiasm; drive, and initiative, which

complements knowledge and experience in the following:

Bids and Proposals Cost Analysis/ Containment

Customer Service Inventory Management

Microsoft Office Software Quality Assurance/ control

Team building/ Staff Training Process Improvement

EXPERIENCE

2005-2009 J. M. Whitfill III Cabling & Installation Austin,

TX

In coordination with Mike Nations from Advance Communication & Cabling, I then

took over all the cabling for Advanced Com. & Cabling which consisted of the follow

systems listed here -Nurse Call; security, camera, voice, video, data and fiber

Optics.

All of the cabling excepts the data and fiber, at the new Scott & White tower in

Temple, TX.

The new clinics that opened in Temple, Cedar Park, and Georgetown TX.

The AC&C cabling for all their systems at the new Dell Children‘s Hospital.

Baptist hospitals in San Antonio

Veteran‘s hospitals in San Antonio and in Kerrville TX.

Sid Peterson Hospital in Kerrville TX

Cabling in schools in Weslaco, Kingsville, Round Rock, and Corpus Christi,

Texas.

Cabling for Advanced Technologies Integrated in San Antonio, Dallas,

Houston, and Austin TX

2002-2005 Advance Communications & Cabling Austin, TX

I installed many different types of systems such as, asset tracking, halo/infant-protection/

R-net/camera / card access-security and some fire alarm systems.

Project manager of data, voice, video, and fiber in Austin TX.

Moved into the nurse call division under Mike Nation where I became the project

manager in Austin, TX

Transfer to San Antonio as head of operations of the office and its divisions. Nurse

call, education, data, and security, while in charge of closing out all outstanding and

ongoing jobs along with establishing new and more efficient systems, while in charge. I

maintained and improved all on going customer relations and helped to start many new

accounts..at

While with AC&C I worked at all of the St. David hospitals; Scott & White hospitals,

Shannon, Dell Children‘s hospital, and Seton hospital Baptist, Methodist, both of the

AMVA & Hill country hospitals, Brook Army Medical Center, the Fort Sam Army base

and at the Fort Hood bases. Schools ranging from Dallas, TX to the southern parts of

Texas

AC&C had offices in Georgetown, San Antonio, Corpus Christi, and McAllen Texas

that I traveled to and worked out of each of them.

2001-2002 Convergence Cabling Austin, TX

Programmer/ Estimator

Received scopes of work and submitted bid proposals.

Conducted walk troughs and final punch lists.

Maintained relationships with all of our existing and potential customers throughout

my time period with AC&C.

2000-2001 Exodus Communications Austin, TX

Installation Engineer

Maintained Austin Facilities and supported all growth.

Coordinated, designed and supported all work out of the Dallas and Austin II

facilities.

Trained new Data Center Technician in The Canada Data Center

Developed and implemented a new cabling design as the new standard operating

procedures that were utilized in all future data center build outs.

Supported and maintained customer installations and repairs.

Worked as a liaison between customer and vendor for new T1, T3, 56K, and DSL

circuits.

1999-2000 X-O-Spec

Austin, TX

Lead Supervisor

Coordinated all installations for Exodus Communications Data Centers (build outs all

over America and in Canada), Broadwing / IXC Data Centers, and Crossroad data

centers.

Supervised Dr. Koop, T-manage, IBM, and Eclipse fiber optic installations.

Complete installation of fiber optics cabling including testing and terminations.

Supervised a team of up to 15 employees at multiple sites concurrently.

Coordinated travel and lodging for employees for out town installation.

Maintained jobs within deadline and budget restraints.

Coordinated all installations with electricians; general contractors, furniture vendors,

facility managers, and IT personnel.

1998-1999 Desert communications Inc. El Paso, TX

Outside Plant Project Manager

Supervised and coordinated outside aerial and underground installations of all

backbone cabling and pathways.

Supervised a team of up to 15 employees at multiple sites concurrently.

Assisted in design and decision making of pathways.

Coordinated all installations with electricians; general contractors, furniture vendors,

facility managers, and IT personnel.

Ran, tested and terminated all fiber optic cabling and all categories of copper

communications cabling.

1994-1998 K & S Electric Hobbs, NM

Lead Supervisor

Facilitated team developed. Handled all conflict resolutions when needed.

Electricians apprentice in oil field, residential and commercial sites.

Ran conduit, climbed poles, and operated bucket, boom and lift trucks.

Managed a team of up to 15 fiber optic technicians and data communications crews.

Completed fiber and data installations at Texas Tech University; Levelland

community College, Texas Chevron Plant, ALCOA (port lavaca Tx Mining Plant), Texas

Panhandle School District TIFF/PIN Grant Project(from Amarillo Texas to Oklahoma),

and Holloman Air Force Base.

CERTIFICATIONS

Valcom loud speaker and paging

Wire Scope Certification Training

ICC Data & Telecommunications

Panduit Data & Telecommunications

Seicor Fiber Optic

AMP Fiber Optic & Cabling

Meridian 200 & 301 Switch gear

Allied Telesyn Routers and Switches

Otronics Data & Telecommunications

Rauland Borg (nurse call/Education Systems).

Intellex security camera system

NMJC - Basic automotive

NMJC - Welding

Leviton

ICC

Fluke

SKILLS

Familiar with AT&T; Lucent Technologies, Seimon, Wire Mold, Ascom, Aphone,

AMP, Geofrey‘s security systems, silent knight (fire alarm systems),bogen (p.a.) and

GTE data communications.

Microsoft Office

Microsoft Project Manager

Ability to read and utilize blue prints



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